16 Senior Administrator Jobs

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Nexus Switch Administrator - Level 2 Support Technology | ASA Firewall Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Virtual Desktop - AVD Technology | Virtual Desktop - Citrix Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) As an Azure Virtual Desktop and Citrix Administrator - Level 2, you will play a pivotal role in providing advanced support for the configuration and management of Azure Virtual Desktop and Citrix environments. You will work closely with Level 1 administrators, IT teams, and end-users to ensure effective virtual desktop solutions. Key Responsibilities: 1. Configuration and Optimization: - Lead the advanced configuration and optimization of Azure Virtual Desktop and Citrix environments. - Implement and manage advanced features, policies, and optimizations for virtual desktops and applications. 2. User Support and Training: - Provide Level 2 support for end-users of Azure Virtual Desktop and Citrix, addressing complex issues related to virtual desktop access, application usage, and performance. - Offer training and mentorship to Level 1 administrators and end-users. 3. Advanced Troubleshooting: - Provide Level 2 support for Azure Virtual Desktop and Citrix-related issues and incidents. - Conduct root cause analysis for complex technical problems and implement advanced solutions. 4. Performance Monitoring and Maintenance: - Oversee the monitoring of the performance and availability of virtual desktop environments. - Participate in advanced maintenance tasks, updates, and performance tuning. 5. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of Azure Virtual Desktop and Citrix configurations, best practices, and advanced troubleshooting procedures. - Collaborate with senior administrators to create and update knowledge base articles. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 3+ years of experience in Azure Virtual Desktop and Citrix administration, optimization, and advanced support. - Proficiency in advanced Azure Virtual Desktop and Citrix configurations, including policies, optimizations, and performance tuning.

The following tasks await you: Managing all aspects of our Dynamics 365 BC platform Responsible for the onboarding and training of all users including related documentation Function as a technical expert, architect, and system admistrators to all system users Design, develop and customize the platform to promote adoption and streamline business processes Actively collaborate with team members to achieve team goals. Facilitate technical knowledge sharing within our dynamic team Effective communicate with colleagues and end-users, from other cultures and countries, at remote sites Perform systems/software administration, problem resolution, and change management Maintain operational, configuration, or other procedures. Facilitate configuration changes to support a flexible organization Not Limited to on-call first tier troubleshooting, diagnostic and remediation services Facilitate configuration changes to support a flexible organization Resolves complex technical issues Ensure timely and proper support during all parts of end-user lifecycle Create and Maintain, APIs, automation tools / scripts for system administration activities Ensure alignment to Corporate IT rules and guidelines Manage multiple assignments simultaneously, and without direct supervision The appropriate requirements are: Two or more years Microsoft Dynamics 365 experience or D365 cerification preferred but not required Bachelors degree in Computer Science or equivalent experience Knowledge of Microsoft Excel, SQL, MS Outlook, Sharepoint or Teams a plus Knowledge of cloud based Dynamics 365 preferred Designing and configuring forms, developing workflows and generating reports and dashboards. Dedicated team player Ability to have an overview of an IT infrastructure end-to-end Strong verbal and written English skills Excellent communication, organization, project prioritization, and time management skills

At Amazon we believe that every day is still Day One. We are striving to be Earth s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment. Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases. Assess documentation for accuracy and past precedent. Identify any process defects and recommended remediation. 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience Bachelors degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience 3+ years of contact center, customer service, human resources or equivalent experience Demonstrated proficiency handling customer contacts, queries and resolutions. 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS 4+ years of contact center, customer service, human resources or equivalent experience Experience using Knowledge database and researching skills. Proven ability to manage customer contacts in a fast-paced environment. Proven ability to adjust to constantly changing workloads. Proven ability to follow existing process with high attention to detail. Additional languages a plus.

Employee case management (SIM-T/mailbox) Process reimbursement benefit adjudication for the documents Process manual enrollment/withdrawal Process vendor & payroll reporting Perform audits and control checks Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy. Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue. Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees. Demonstrate Ownership by reviewing process documentation and making updates on a regular basis. Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting. Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes. Translation Specialist will support Benefit administration in regions with Italian as the primary language > Resolve employee queries (Case management) in French language > Speak to Vendors and service providers (Italian) > Adjudicate, create and respond to various documents, payment request, vendor files (Italian) A day in the life Benefit administration Back office support of Amazon employee benefits in Italian speaking regions. About the team Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage Graduation with minimum 2 years of experience in required language and English Backoffice ticket management experience is a added advantage

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Fortigate Administrator - Level 2 Support Technology | Firepower Administrator - Level 2 Support Technology | Checkpoint Fw Administrator - Level 2 Support Technology | Checkpoint VPN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

What we re looking for To provide high-level administrative support within the MO Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

What we re looking for To provide high-level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

Required Skills Technology | Sharepoint Server Management Technology | Sharepoint 2013 + and Sharepoint Online Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) Technology | Power Platform | Power AppsPower Platform | Power Automate Technology | Power Shell PnP - Sharepoint Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Installing the SharePoint platform, integrating applications, and creating libraries. Adding users, controlling access to document libraries, and setting permissions. Performing maintenance of the SharePoint platform, servers, and intranet. Troubleshooting and resolving SharePoint issues or malfunctions. Providing SharePoint support and end-user training. Performing data retrieval and backup procedures to prevent data loss. Ensuring sufficient storage space by performing clean-ups and archiving data. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. 2.Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks. Extensive knowledge of Windows operating systems, as well as SQL Server, Power BI, PowerShell, and Office 365. 3.Perform thorough analysis and generate root-cause-analysis for any production issue -Provide necessary fixes and test the fixes to ensure no defect leakage. -Adherence to project processes and ensure SLA compliance.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | HPN R and S Administrator - Level 2 Support Technology | Dell Switch Administrator - Level 2 Support Technology | Fortigate Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Aruba R and S Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - CCNP Enterprise / CCNP Service Provider / CCNP Data Center / ACSP / JNCIS-ENT / VM Certified Professional / ACSP / ECMS2 Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

sa.global is looking for Microsoft Dynamics Senior Administrator - Environment Management to join our dynamic team and embark on a rewarding career journey Manage Dynamics 365 environments and updates Ensure system performance and issue resolution Coordinate with vendors and users Implement patches and manage sandbox

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Title - Senior Administrator Business Unit - Learning Economic Insights Group (LEIG) Location - Turbhe, Navi Mumbai Key Responsibilities Managing a tele-calling team of 10-12 resources and vendors. Driving audience acquisition for conferences, administering surveys, participants of training programmes, and generating nominations for corporate awards. Maintaining and owning the database of all registrations and attendees. Identifying new ways and sources of building data for subsequent calling. Managing payments invoice management with vendors. Identifying new vendors. Creating MIS dashboards a. Team performance b. Vendor Performance. Cost management planning. Ability to work on softwares hosting data to understanding execute activities such as data extraction, E-blasts, Digital invite creation. Managing ground level day-to-day activities. Be as hands-on as possible to understand challenges and help mitigate risk. Working closely inter BU (Projects and Sales teams) to conduct feasibility assessment of projects. Working with Intra BU (Legal, finance, TPC etc.) for managing day to day activities. Ensuring timely submission of performance MIS reports (team + vendor) to senior stakeholders. Key Requirements Educational Qualifications: MBA or equivalent with 8+years of relevant experience. Experience to manage tele-calling client servicing teams. Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment. Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills. Strong interpersonal skills with an inquisitive and creative nature. Process management and automation. Primary External Interactions: Clients and Vendors. Primary Internal Interactions: Internal team (Sales and Ops), Support Function. . .

Job Summary: Incentive Administrative System is a tool to process incentives for services rendered by UPS and create Legal contracts withnew and existing customers.IAS is a part of marketing and provides information to different UPS departments. Job Duties Deals with huge Enterprise customers. Customized Contracts are prepared as per customer requirement and to implement theincentives/rates in the system require more time and knowledge. Analyzing the request prudently and amending the contract in accordance to the pricing requestas per agreed timelines Processing contracts for new and existing UPS customers, auto-renewal of expired contracts and contract cancellation for non-shippingcustomers Special tasks Coordination Scheduled start time and hours worked maybe changed based on workflow and needs of the operation Work is performed in accordance with established procedures and guidelines 100% Quality is the essential factor Processing is time sensitive and requires timely action on each and every work allocated Good keyboard skills required. Knowledge Knowledge of MS Office with hands on experience on Excel Skills Knowledge of IAS system would be an advantage Calculative mind and accuracy Eye for detail Good analytical skills Flexibility and ability to perform tasks within tight timeline Fluent in English (speaking/writing) Good knowledge of MS Excel Excellent track record of leave planning Education : Graduate/Post graduate in any discipline