Scrum Master

Job Description

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage : At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale. About Team: At Vonage, our Lean Agile Centre of Excellence (LACE) team is dedicated to fostering high-performing teams and enabling efficient, outcome-driven delivery. We empower our engineering and product teams by championing Lean and Agile principles, optimizing delivery processes, and aligning execution with business strategy. Our goal is to create a culture of continuous improvement, collaboration, and adaptability—ensuring that our teams can deliver impactful solutions that drive customer success and business growth. Why this role matters: As an Agile Practice Manager at Vonage, you will be instrumental in shaping the evolution of Agile across the organization. You'll lead a community of Scrum Masters and Agile practitioners, coach leaders, and partner with cross-functional stakeholders to embed a high-performing Lean-Agile culture. This is a unique leadership opportunity to scale agility sustainably, improve delivery performance, and ensure our Agile ecosystem supports strategic business outcomes. What you will do: As an Agile Practice Manager, you will lead and grow the Agile capability within the organization, fostering a culture of continuous learning and high performance. You will work closely with senior leadership across Product and Engineering to drive Agile maturity and alignment across value streams. Provide strategic leadership for Agile practices across teams and departments, ensuring consistent and impactful Agile adoption. Lead, mentor, and coach a team of Scrum Masters and Agile practitioners, fostering their growth and effectiveness. Collaborate with Engineering and Product leadership to align Agile practices with business and product strategies. Facilitate executive-level alignment on Agile transformation goals and progress, supporting a strong feedback culture. Define and evolve Agile operating models (e.g., based on SAFe, but tailored for Vonage), ensuring scalability and sustainability. Champion organizational change initiatives to deepen Agile mindset and behaviors at all levels. Identify systemic impediments and work across silos to improve flow, transparency, and value delivery. Track Agile health metrics at a portfolio level to guide continuous improvement and inform strategic decisions. Lead communities of practice and foster a vibrant Agile coaching culture across the organization. What will you bring? You'll be a strategic thinker, experienced coach, and pragmatic leader who understands how to apply Agile practices in a way that serves people and outcomes. You bring a passion for transformation, a systems view of delivery, and the ability to lead change across complex organizations. Required : 6+ years of experience in Agile roles, including experience leading Agile teams and/or coaching at scale. Proven leadership in building Agile capabilities and guiding large-scale Agile transformations. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.) and Lean principles. Experience coaching leaders, teams, and change agents in Agile mindset and behaviors. Exceptional stakeholder management, influencing, and communication skills. Familiarity with portfolio-level Agile metrics and reporting to support executive visibility. Experience in international, distributed, and multicultural environments. Preferred : SAFe Program Consultant (SPC) certification or equivalent experience with Agile at scale. Background in engineering, product management, or delivery leadership. Experience working in a high-growth, fast-paced tech environment. Hands-on experience with Agile tools like Jira Align, Jira, Miro, Confluence, etc. #LI-CK1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.