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Scheduler - WFM

Scheduler - WFM

Medi Assist

1 - 3 years

3 - 4 Lacs

Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

Scheduler Capacity Management Workforce Management Capacity Planning Real Time Analysis Rostering Scheduling WFM Tools Workforce Planning Forecasting Schedule Planning WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Scheduler - Workforce Management (WFM)

Department: WFM

Job Summary:

The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency.

Key Responsibilities:

Forecasting:

Scheduling:

Real-time Monitoring:

Reporting:

Collaboration

Compliance:

Training:

Continuous Improvement:

Qualifications: Bachelors degree in any discipline.

Experience and Skill:

- Proficiency in workforce management software and tools.

- Strong analytical skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Good hands on knowledge of MS Excel

WFM Activities

Historical data upload
Prepare Employee list for schedule generation
Addition or deletion of employees
HR Import
Send credentials to new employees
Skill matrix upload
Forecasting
Capacity Planning/Compute Agents
Generate Tasks
Schedules – Planning
Shift movements for RI and Domi
Night Shift Creation
Generate Schedules/Assign Processors
Check Planning
Harmonize Breaks
Check Schedules for the month and make corrections/adjustments wherever required
Publish Schedules and Reports
Schedule Adherence (Daily Activity)
Planed leave/Comp Off/Sick Leave approval/rejection (Daily activity)
Swap approval/rejection (Daily activity)

Interested candidates can share their resumes to neethu.k@mediassist.in

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