1023 Sap Support Jobs - Page 8

Employment Type:Contract. Experience as a SAP FICO Consultant with at least three end-to-end SAP implementation project. Hands on experience in the requirements gathering/ fit-gap, design/blueprinting and configuration/customization phase of SAP FICO transformation programs. Deep understanding of business processes as well as good knowledge of technical issues in the area of financial modules SAP FI (Financial Accounting) and SAP CO (Controlling) for the Management control part:. Very good command of English. The SAP FICO consultant is responsible for developing and implementing SAP-based ERP solutions, focusing on the finance and controlling areas. They work closely with the clients finance team to analyze and design SAP FI/CO solutions, perform testing and ensure the stability of the solution. Consultant will be responsible for design, implement and deploy SAP solutions to achieve defined business goals.

Experience : 10+ years in SAP Basis with hands-on experience in S4 Hana upgrade Availability : Candidates who can join within 4 weeks Job Summary : We are seeking a highly skilled SAP Basis Consultant with extensive experience in S4 Hana upgrades. The ideal candidate will be responsible for managing, optimizing, and securing our SAP HANA environments throughout the upgrade process, ensuring seamless and efficient operations. Key Responsibilities : - System Installation & Configuration : Install, configure, and maintain SAP HANA systems, ensuring proper setup and optimal functionality. - Database Administration : Perform database administration tasks such as backup, recovery, system copy, and performance tuning to ensure system integrity and availability. - Performance & High Availability : Monitor and manage SAP HANA system performance, ensuring high availability and stability. - System Upgrades & Updates : Implement SAP HANA system updates, patches, and version upgrades, ensuring compliance with the latest standards and best practices. - Error Identification & Resolution : Diagnose and resolve SAP system errors and performance issues. - Integration & Collaboration : Work closely with cross-functional IT teams to ensure smooth integration of SAP systems with other enterprise applications. - Documentation & Knowledge Management : Maintain detailed documentation of system configurations, changes, and upgrade processes for future reference and audits. - User Support & Training : Provide technical guidance and training to end-users and internal teams on SAP HANA functionalities and best practices. - Security & Compliance : Implement and maintain security measures to protect SAP HANA systems and ensure compliance with industry standards. - System Monitoring & Troubleshooting : Continuously monitor system performance, identifying and troubleshooting potential risks or failures proactively. - Industry Updates & Best Practices : Stay informed on the latest trends, advancements, and best practices in SAP HANA to enhance system efficiency and performance. Qualifications : - Proven experience as an SAP Basis Consultant with S4 Hana upgrade expertise. - Strong knowledge of SAP HANA architecture, administration, and system management. - Hands-on experience with SAP system installation, configuration, and migration. - Excellent problem-solving and communication skills. - Ability to manage multiple projects and collaborate effectively in a team environment. - SAP HANA and S/4HANA certifications (preferred). Preferred Skills : - Familiarity with Unix, Linux, and Windows operating systems. - Knowledge of Oracle, DB2, and SQL database management systems. - Understanding of ITIL foundations and project management methodologies. - Experience with SAP BTP (Business Technology Platform). Other Requirements : - Must be available to work in UK working hours. - Must be able to work directly with customer teams without supervision.

The skill required is SAP PM The candidate should have Relevant experience of 8 to 10 Years of SAP, worked on SAP PM (Plant Maintenance) and S4HANA. Candidate to Work with client in gathering requirements to align technology with business strategy and goals Candidate should have good experience in writing Functional Design documents for RICEFWs Candidate should possess strong exposure to process design and technology configuration areas Should have good knowledge in integration aspects with MM, SD, QM and FICO modules Understanding the client Business Requirement & preparation of As-Is, To Be, KDS, GAP Analysis documentation for the same. Conducted workshops on various phases of project like BBP phase, master data validation phase with CTMs and End users. Responsible for configuration, testing and production support of SAP Plant Maintenance. Creation of End user and Core user training material using different tools and conducting workshops for the same. Creations of Unit test, Integration test scripts and conducting testing for the same. Integration of SAP PM Module with other modules. Discussion and freezing of master data and cut over data templates and conducted workshops for the same. Maintaining Organization Unit & collected Master Data in Plant Maintenance

R.E exp should not be less than 6 yrs Make sure we should cover below all the pointers. Here are few pointers which we should be looking in a candidate, at the least. Master data Knowledge of PM Configurations PM Integration with other modules SAP PM business processes flow knowledge End to end Implementation (at least one) Good to have if candidates have IT/service industry experience. Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

6 to 9 years of experience in SAP Security HANA. Strong knowledge on SAP security on S/4 HANA with good experience working for support project. Ability to create catalogue tiles with the help of Fiori Library and troubleshoot Fiori Authorization issues. Ability to design and maintain a set of authorizations on SAP systems Understanding of Fiori authorization concept of backend and front-end role design. Working knowledge of how to use GRC BRMARM for daily support work and perform analysis Good understanding of critical business risk process. Good understanding (and experience) of business needs and translation to SAP rules and constraints Managing troubleshooting end to end SAP Security issues across SAP landscape. Client interaction experience. Excellent analysis. Problem solving and interpersonal relationship skill. A good team player.

At least 8 of years of experience in the complete SAP MM Project Life cycle . Experience as a SAP Consultant with at least one end-to-end SAP implementation project and at least 4 SAP Support Projects . Configuration experience in the Material Management (MM) module includingConfiguration of Purchase Organizations, Plants, Purchase Requisitions, Purchase Orders, Purchasing Groups, Release Procedures, Message Determination, Accounting determination , pricing , Subcontracting process, Workflow, Vendor Master, Vendor Account Groups, and Vendor Classifications , Inventory Management and IDOCs . Knowledge in Warehouse Management ( WM ) Module including Configuration of Storage types , Sections , Putaway & Stock removal process , Inventory Management , Inbound and outbound process . Hands on experience in the requirements gathering/ fit-gap, and configuration/customization phase of SAP transformation programs. Deep understanding of SAP MM based business processes as well as good knowledge of technical issues in the field of materials management . Significant RICEF (Reports, Interfaces, Conversions, Enhancements, and Forms) experience. Team management and project management skills as an asset. Train users in master data management, new business processes, transactional activity, and report execution.

10+ years of experience. Good knowledge and understanding of SAP Authorization & Authentication concepts & technologies Good knowledge, understanding and hands-on experience of SAP Cloud Platform capabilities around Identity Authentication Services, Identity Provisioning Services etc Hands-on experience in executing large End-to-End Implementations and/or large Cloud Migrations of SAP Applications, Upgrades, OS/DB Migrations, S/4HANA Conversion Projects etc. Experience in Designing SAP System Landscape, Defining Implementation or Migration Strategies & Detailed Planning Good knowledge and understanding of SAP Application Security, Single Sign-ON Technologies, Infrastructure Security, High Availability, Disaster Recovery etc Good knowledge and understanding of new dimensional SAP products, Technologies and Methodologies (S/4HANA, SAP BTP) Knowledge and understanding of CLOUD ALM.

SAP SDM with extensive ASM experience SAP SDM with managing large ASM engagement and engage customer in technical discussion. Well versed with Operation, SLA, Productivity , optimization , RCA, Problem management SAP SDM with Finance areas would be preferred but not mandatory.

skill: SAP BTP ,CPI Job type: contract to hire Payroll company: IDESLABS Client : Cap Gemini Job Description: - Good experience on SAP BTP,CPIConsultant Must Have Sap Hana Implementation

5 to 10 years of experience in Transportation Management and must have worked in S/4 Hana green field implementation. Experience in Master Data, Location Master, Lane Master, Resource Master, Means Of Transport Master, Driver Master, Transportation Group Master, Business Partner Master Experience in Logistic Service providing scenarios, Forwarding Orders, Freight Units, Transportation Planning, Freight Orders, Forwarding Settlements, Freight Settlement Experience in Shipper Scenarios, Order Based Transportation Requirements, Delivery Proposals, Delivery Transportation Requirements, Freight Unit, Transportation Planning, Freight Orders, Internal Settlement Functional Experience with a minimum of four years in Logistics applications. Technical Experience in the implementation of SAP TM. Being involved in at least one full cycle implementation in SAP TM. Having full responsibility for a business process design and process implementation.

Key Responsibilities: Design, develop, and implement data integration solutions using SAP Data Services. Collaborate with business stakeholders to understand data requirements and provide effective solutions. Perform data profiling, cleansing, and transformation to ensure high data quality. Create and maintain data mappings, workflows, and data quality rules. Monitor and troubleshoot data workflows to ensure timely and accurate data delivery. Document processes, workflows, and data transformations for future reference. Stay updated with SAP Data Services best practices and emerging trends. Provide training and support to end-users on data tools and processes. Collaborate with IT and database teams to optimize data storage and retrieval. Location-Electronic city, Bangalore Work mode- 4 days WFO, 1 day WFH Other skill: SAP Data Services Job Description: SAP Data Migration with 2 project implementation experience using SAP Data Services. SAP BODS (Business Objects Data Services) Good SQL Skills SAP LSMW SAP IDocs integration into BODS for data load into SAP SQL Server Management.

JOB OVERVIEW: The role of SAP WM / EWM consultant is instrumental in streamlining warehouse operations and achieving operational excellence. From project planning and implementation to configuration, customization, training, and continuous improvement, their expertise guides organizations toward efficient warehouse management. We need an experienced SAP WM / EWM consultant who has experience in SAP TM will be an added advantage. KEY STAKEHOLDERS: INTERNAL : Corporate Finance , Business Finance ,SCM, Marketing, GBSS ,Procurement , HR KEY STAKEHOLDERS: EXTERNAL : Auditors, External Consultant REPORTING STRUCTURE: Will report to - Chief Manager - IT / General Manager - IT Team size - NA EXPERIENCE: CRITICAL QUALITIES: Strong Domain Knowledge for Warehousing & has worked in both ECC & S/4 HANA Good to have knowledge on SAP TM module Must have understanding on RF, PPF actions & Queue Management in SAP EWM 8 to 10 years WM / EWM SAP Experience Must have at least 3 to 4 end to end SAP WM / EWM implementation experience Knowledge on Inbound, Outbound, Cross Docking, Wave Management, Kitting, Internal Transfers, Warehouse Process Type Determination, Warehouse Order Creation Rules, Material Flow System, Movement Types, Physical Inventory, Transfer Request, Transfer Order, Warehouse Tasks, Warehouse Orders, etc Cross-functional module knowledge required to address business or systems issues and integration with SAP SD,MM,PP & QM Must have knowledge on advanced EWM functions, good understanding of business processes & best practices Must have ability to interact with multiple business stake holder, Functional team (IT) & multi-tasking skill CRITICAL QUALITIES: Certification in SAP ECC or S/4 Hana (WM/EWM) preferred Must have strong Oral, written, verbal and interpersonal skills. Will go an extra mile for enhancing user experience Excellent Knowledge of SAP WM / EWM KEY ROLES & RESPONSIBILITIES: 1.Good knowledge about WM / EWM module in SAP and should also have configuration experience in WM / EWM module in ECC & S/4 HANA 2.Good knowledge of Integration of WM / EWM with other SAP modules including SD,MM,PP & QM modules 3.Must have knowledge on advanced EWM functions, good understanding of business processes & best practices 4.Responsible for providing SAP Support / Enhancements in WM / EWM module 5.Provides technical expertise in identifying, evaluating and developing systems and procedures that will be cost effective and meet user requirements 6.Plans and executes unit, integration and acceptance testing; and creates the specifications for systems to meet business requirements 7.Coordination for end-user training documentation and train end users as and when required 8.Staying up to date with Trends and Innovations happening in WM / EWM module 9.Improving the overall efficiency, productivity, and accuracy of warehouse operations 10.Knowledge on project management including: coordinating, organizing, planning and scheduling, communicating, documentation, monitoring Business Practice, processes and scenarios Responsibilities Qualifications QUALIFICATION: Graduate (BCA,B Tech, BE, BSc Computers + Postgraduate ) MCSE Certified

: Job TitleClient Integration Corporate TitleAssociate LocationMumbai, India Role Description The Technical Support role is to on-board clients into various Corporate Bank platforms by Providing technical / functional support for End-to-End customer testing, Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Banks organization, and revert with a final response. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers Executing Service Level Agreements and other product-specific documentation requirements with customers Coordinating with the Operations team for smooth start-up of services Manage team and support them on training / Knowledge sharing. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management. Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions. Act as contact person (entry point) for clients (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client. Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer. Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored. Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution. Sending the required set-up forms and verify once received. Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files) Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect. Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with banks systems. Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals. Coordinate the set-up of clients/accounts in production environment. Perform production set-up verification. Perform hand over procedures to Production Management Team Support Penny Testing along with Production Management/Implementation Manager and customers. Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity. Perform server maintenance sanity checks. Coordination of Testing activities with multiple back-end application teams Conduct regular calls with Implementation Managers on regular basis. Support all regions including US/AP/EU in various shift. Raise PKI certificate request and provide the public certificate chain to customers. Receive and validate all signed forms from customers (PKC and CSR confirmation) Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode. Your skills and experience Hands-on experience in Cash / Trade / Custody Application Support Hands-on experience in UNIX Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.) Hands-on experience with Core Java Hands-on experience in Oracle Hands-on experience in Firewall opening & networks. Hands-on experience in various file / message formats Knowledge on various compression, encryption techniques Knowledge on SSL and SSH authentication Knowledge on Web methods How well support you . . . .

The SAP Group Reporting Consultant role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SAP Group Reporting Consultant domain.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP Basis HANA Admin. Experience3-5 Years.

Long Description JD: Mand etory - Currently working as a PM having Project Management experiece with handling many vendors and stakeholders at a time. Previously worked as a SAP MDG functional consultant with Data Migration experience Team Handling experience[Handled 20+ members Team] Good To have - SAP S/4 Hana Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: SAP Master Data Governance - MDG. Experience5-8 Years.

Role Description : This is a contract remote role for a Lead SAP GTS Consultant at Emperen Technologies. The Lead SAP GTS Consultant will be responsible for business process analysis, consulting on SAP FICO, and master data management on a day-to-day basis. The consultant will be expected to utilize their deep understanding of GTS flows and experience in handling multiple GTS developments to contribute to project success. Responsibilities : - Provide expert-level consulting and implementation support for SAP Global Trade Services (GTS). - Analyze client business processes and requirements related to global trade, and translate them into effective SAP GTS solutions. - Design, configure, and customize SAP GTS modules to meet specific client needs, including Compliance Management, Customs Management, and Risk Management. - Perform SAP GTS upgrades, including GTS upgrade to S/4 HANA. - Conduct business process analysis, and provide recommendations for process optimization related to SAP GTS. - Manage master data related to SAP GTS. - Collaborate with cross-functional teams, including business stakeholders, technical teams, and project managers, to ensure successful project delivery. - Develop functional specifications, technical specifications, and other project documentation. - Perform system testing, integration testing, and user acceptance testing. - Provide training and support to end-users. - Troubleshoot and resolve SAP GTS-related issues. - Stay up-to-date with the latest SAP GTS functionalities, trends, and best practices. - Contribute to knowledge sharing and best practice development within the consulting team. Qualifications : Total Years of Experience : 7 to 9 years. Relevant Years of Experience : 5 to 6 years in SAP GTS. Mandatory Skills : - Strong SAP ABAP development skills. - Extensive experience in SAP GTS implementation and support. - Deep understanding of SAP GTS flows, processes, and functionalities. - Experience handling multiple GTS developments. Preferred Skills : - Experience in GTS upgrade to S4 HANA. - Strong understanding of global trade processes, regulations, and compliance requirements. - Experience with SAP GTS configuration, including Compliance Management, Customs Management, and Risk Management. - Excellent analytical, problem-solving, and troubleshooting skills. - Strong communication (written and verbal) and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work in a remote, offshore environment. - Experience in client-facing roles and consulting engagements. - Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, or related discipline). - SAP GTS certification is a plus.

Job Title : SAP GTS Consultant Location : Remote (Offshore India) Duration : 9-12+ months (Possible Extension) Company : Emperen Technologies Role Description : This is a contract remote role for a Lead SAP GTS Consultant at Emperen Technologies. The Lead SAP GTS Consultant will be responsible for business process analysis, consulting on SAP FICO, and master data management on a day-to-day basis. The consultant will be expected to utilize their deep understanding of GTS flows and experience in handling multiple GTS developments to contribute to project success. Responsibilities : - Provide expert-level consulting and implementation support for SAP Global Trade Services (GTS). - Analyze client business processes and requirements related to global trade, and translate them into effective SAP GTS solutions. - Design, configure, and customize SAP GTS modules to meet specific client needs, including Compliance Management, Customs Management, and Risk Management. - Perform SAP GTS upgrades, including GTS upgrade to S/4 HANA. - Conduct business process analysis, and provide recommendations for process optimization related to SAP GTS. - Manage master data related to SAP GTS. - Collaborate with cross-functional teams, including business stakeholders, technical teams, and project managers, to ensure successful project delivery. - Develop functional specifications, technical specifications, and other project documentation. - Perform system testing, integration testing, and user acceptance testing. - Provide training and support to end-users. - Troubleshoot and resolve SAP GTS-related issues. - Stay up-to-date with the latest SAP GTS functionalities, trends, and best practices. - Contribute to knowledge sharing and best practice development within the consulting team. Qualifications : Total Years of Experience : 7 to 9 years. Relevant Years of Experience : 5 to 6 years in SAP GTS. Mandatory Skills : - Strong SAP ABAP development skills. - Extensive experience in SAP GTS implementation and support. - Deep understanding of SAP GTS flows, processes, and functionalities. - Experience handling multiple GTS developments. Preferred Skills : - Experience in GTS upgrade to S4 HANA. - Strong understanding of global trade processes, regulations, and compliance requirements. - Experience with SAP GTS configuration, including Compliance Management, Customs Management, and Risk Management. - Excellent analytical, problem-solving, and troubleshooting skills. - Strong communication (written and verbal) and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work in a remote, offshore environment. - Experience in client-facing roles and consulting engagements. - Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, or related discipline). - SAP GTS certification is a plus.

Role Description : This is a contract remote role for a Lead SAP GTS Consultant at Emperen Technologies. The Lead SAP GTS Consultant will be responsible for business process analysis, consulting on SAP FICO, and master data management on a day-to-day basis. The consultant will be expected to utilize their deep understanding of GTS flows and experience in handling multiple GTS developments to contribute to project success. Responsibilities : - Provide expert-level consulting and implementation support for SAP Global Trade Services (GTS). - Analyze client business processes and requirements related to global trade, and translate them into effective SAP GTS solutions. - Design, configure, and customize SAP GTS modules to meet specific client needs, including Compliance Management, Customs Management, and Risk Management. - Perform SAP GTS upgrades, including GTS upgrade to S/4 HANA. - Conduct business process analysis, and provide recommendations for process optimization related to SAP GTS. - Manage master data related to SAP GTS. - Collaborate with cross-functional teams, including business stakeholders, technical teams, and project managers, to ensure successful project delivery. - Develop functional specifications, technical specifications, and other project documentation. - Perform system testing, integration testing, and user acceptance testing. - Provide training and support to end-users. - Troubleshoot and resolve SAP GTS-related issues. - Stay up-to-date with the latest SAP GTS functionalities, trends, and best practices. - Contribute to knowledge sharing and best practice development within the consulting team. Qualifications : Total Years of Experience : 7 to 9 years. Relevant Years of Experience : 5 to 6 years in SAP GTS. Mandatory Skills : - Strong SAP ABAP development skills. - Extensive experience in SAP GTS implementation and support. - Deep understanding of SAP GTS flows, processes, and functionalities. - Experience handling multiple GTS developments. Preferred Skills : - Experience in GTS upgrade to S4 HANA. - Strong understanding of global trade processes, regulations, and compliance requirements. - Experience with SAP GTS configuration, including Compliance Management, Customs Management, and Risk Management. - Excellent analytical, problem-solving, and troubleshooting skills. - Strong communication (written and verbal) and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work in a remote, offshore environment. - Experience in client-facing roles and consulting engagements. - Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, or related discipline). - SAP GTS certification is a plus.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop theirprofessional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagementwithin the team Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills Mandatory Skills: SAP Basis HANA Admin. Experience8-10 Years.

Roles and Responsibilities: Work experience of Accounts Payable/Procure to Pay Knowledge on GST, IGST, CGST, TDS, VAT Invoice Processing/Invoice audit/vendor payments experience must SAP end user experience in FI Module for Financial accounting is must. Advanced Excel, PPT, MIS report and other analytical reporting knowledge & experience is an added advantage. Knowledge about different kind of payment methods and payment term. PO and non PO invoices handling

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us Position Summary We’re hiring a Service Designer to architect seamless service experiences across our customer journeys and internal operations. You’ll partner closely with UX, product, and ops to ensure our digital experiences are powered by efficient, scalable systems. Your work will focus on driving measurable business value—increasing revenue, reducing operational costs, and improving employee productivity. You’ll design services that support e-commerce flows, internal AI tools, logistics, and social workflows—ensuring every touchpoint is supported by intentional, well-orchestrated systems. Responsibilities Service Mapping: Document end-to-end customer and employee journeys to surface pain points and improvement opportunities Blueprinting: Develop service blueprints connecting people, tools, and processes across frontstage and backstage touchpoints Business Impact: Redesign services that directly influence metrics like revenue, return rates, AI approval rate, and support efficiency Cross-Functional Alignment: Facilitate workshops with UX, product, ops, and marketing to co-create scalable, aligned service models System Integration: Ensure services align with internal systems (CRM, order management, AI platforms) to eliminate redundancy and friction Validation & Testing: Pilot service improvements with real users and teams; iterate based on feedback and performance KPI Definition: Define and track service metrics (NPS, SLA, cost-to-serve, adoption) Change Enablement: Support implementation through clear documentation, training materials, and adoption strategies Strategic Thinking: Ask why, connect service gaps to business goals, and design for measurable impact across experience, efficiency, and growth. Requirements 5+ years in service design, CX, or experience strategy, ideally in e-commerce or digital retail Strong skills in journey mapping, blueprinting, and systems thinking Experience reducing operational cost and improving service delivery through design Skilled facilitator with the ability to align cross-functional teams Familiarity with enterprise platforms (CRM, ticketing, logistics, AI content tools) Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs Passion for designing systems that scale and create tangible business impact Minimum Work Experience 5 Maximum Work Experience 10 This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.

JOB OVERVIEW: In a large and growing organization like ours, SAP ERP is not the only integrated application, there are other applications such as Hyperion (Business Consolidation), and PF Applications. These applications are integrated with SAP for various business requirements. We need an experienced SAP FICO consultant who has experience in Hyperion will be an added advantage. KEY STAKEHOLDERS: INTERNAL Corporate Finance and MIS, Business Finance, SCM, Marketing, GBSS, Procurement, HR KEY STAKEHOLDERS: EXTERNAL Auditors REPORTING STRUCTURE: Reports to General Manager - SAP Support & Special Projects QUALIFICATION: Any commerce or finance graduate Optional: Intermediate C.A./ Intermediate CMA/ MBA Finance EXPERIENCE: Strong domain knowledge in finance, costing, GST, TDS & TCS knowledge Excellent Knowledge of SAP FICO both ECC & S4H Must have at least 3 to 4 years of end to end SAP FICO implementation experience Knowledge of project management including coordinating, organizing, planning and scheduling, communicating, documentation, monitoring business practice, processes and scenarios Must have strong oral, written, and verbal communication and interpersonal skills for coordinating with various stakeholders Knowledge of SAP Best practices KEY ROLES & RESPONSIBILITIES Provides technical expertise in identifying, evaluating, and developing systems and procedures that will be cost-effective and meet user requirements Project planning and implementation basis end-user requirements in SAP FICO Managing vendor resources for day-to-day back end SAP Support and project implementation Preparing and communicating end user training guide in SAP FICO for end users Responsible for providing SAP the Support / Enhancements in FICO module in SAP Documentation of the set SAP processes and systems Plans and executes, unit, integration and acceptance testing; and creates specifications for systems to meet business requirements Design, configuration, Integration of FICO with other SAP modules, and functional experience in the FICO module Responsibilities Qualifications QUALIFICATION: Any commerce or finance graduate Optional: Intermediate C.A./ Intermediate CMA/ MBA Finance

Duration : 9-12+ months (Possible Extension) Role Description : This is a contract remote role for a Lead SAP GTS Consultant at Emperen Technologies. The Lead SAP GTS Consultant will be responsible for business process analysis, consulting on SAP FICO, and master data management on a day-to-day basis. The consultant will be expected to utilize their deep understanding of GTS flows and experience in handling multiple GTS developments to contribute to project success. Responsibilities : - Provide expert-level consulting and implementation support for SAP Global Trade Services (GTS). - Analyze client business processes and requirements related to global trade, and translate them into effective SAP GTS solutions. - Design, configure, and customize SAP GTS modules to meet specific client needs, including Compliance Management, Customs Management, and Risk Management. - Perform SAP GTS upgrades, including GTS upgrade to S/4 HANA. - Conduct business process analysis, and provide recommendations for process optimization related to SAP GTS. - Manage master data related to SAP GTS. - Collaborate with cross-functional teams, including business stakeholders, technical teams, and project managers, to ensure successful project delivery. - Develop functional specifications, technical specifications, and other project documentation. - Perform system testing, integration testing, and user acceptance testing. - Provide training and support to end-users. - Troubleshoot and resolve SAP GTS-related issues. - Stay up-to-date with the latest SAP GTS functionalities, trends, and best practices. - Contribute to knowledge sharing and best practice development within the consulting team. Qualifications : Total Years of Experience : 7 to 9 years. Relevant Years of Experience : 5 to 6 years in SAP GTS. Mandatory Skills : - Strong SAP ABAP development skills. - Extensive experience in SAP GTS implementation and support. - Deep understanding of SAP GTS flows, processes, and functionalities. - Experience handling multiple GTS developments. Preferred Skills : - Experience in GTS upgrade to S4 HANA. - Strong understanding of global trade processes, regulations, and compliance requirements. - Experience with SAP GTS configuration, including Compliance Management, Customs Management, and Risk Management. - Excellent analytical, problem-solving, and troubleshooting skills. - Strong communication (written and verbal) and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work in a remote, offshore environment. - Experience in client-facing roles and consulting engagements. - Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, or related discipline). - SAP GTS certification is a plus.

Duration : 9-12+ months (Possible Extension) Role Description : This is a contract remote role for a Lead SAP GTS Consultant at Emperen Technologies. The Lead SAP GTS Consultant will be responsible for business process analysis, consulting on SAP FICO, and master data management on a day-to-day basis. The consultant will be expected to utilize their deep understanding of GTS flows and experience in handling multiple GTS developments to contribute to project success. Responsibilities : - Provide expert-level consulting and implementation support for SAP Global Trade Services (GTS). - Analyze client business processes and requirements related to global trade, and translate them into effective SAP GTS solutions. - Design, configure, and customize SAP GTS modules to meet specific client needs, including Compliance Management, Customs Management, and Risk Management. - Perform SAP GTS upgrades, including GTS upgrade to S/4 HANA. - Conduct business process analysis, and provide recommendations for process optimization related to SAP GTS. - Manage master data related to SAP GTS. - Collaborate with cross-functional teams, including business stakeholders, technical teams, and project managers, to ensure successful project delivery. - Develop functional specifications, technical specifications, and other project documentation. - Perform system testing, integration testing, and user acceptance testing. - Provide training and support to end-users. - Troubleshoot and resolve SAP GTS-related issues. - Stay up-to-date with the latest SAP GTS functionalities, trends, and best practices. - Contribute to knowledge sharing and best practice development within the consulting team. Qualifications : Total Years of Experience : 7 to 9 years. Relevant Years of Experience : 5 to 6 years in SAP GTS. Mandatory Skills : - Strong SAP ABAP development skills. - Extensive experience in SAP GTS implementation and support. - Deep understanding of SAP GTS flows, processes, and functionalities. - Experience handling multiple GTS developments. Preferred Skills : - Experience in GTS upgrade to S4 HANA. - Strong understanding of global trade processes, regulations, and compliance requirements. - Experience with SAP GTS configuration, including Compliance Management, Customs Management, and Risk Management. - Excellent analytical, problem-solving, and troubleshooting skills. - Strong communication (written and verbal) and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work in a remote, offshore environment. - Experience in client-facing roles and consulting engagements. - Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, or related discipline). - SAP GTS certification is a plus