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Salesforce Tech Architect

5 - 10 years

13 - 17 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  • Lead the complete lifecycle of contact centre telephony transition projects
  • Collaborate with stakeholders to assess the current state and architect scalable solutions
  • Design future-state architecture and build robust migration roadmaps
  • Provide expert guidance on the Genesys Cloud Telephony platform
  • Integrate telephony systems with CRMs and enterprise platforms
  • Ensure minimal disruption during migrations through proactive planning
  • Work cross-functionally with IT, operations, and business teams
  • Stay ahead of contact centre tech trends and recommend best practices
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