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Application Manager, Salesforce Service Cloud

Application Manager, Salesforce Service Cloud

Meta

2 - 3 years

7 - 11 Lacs

Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

Computer science Solution architecture Architecture Product portfolio Machine learning Cloud Manager Technology Customer service Enterprise software Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Meta s Care team is at the heart of Meta s mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, were ultimately helping to bring billions of people around the world closer together. Were also not just helping all of Meta run more efficiently; were setting a new industry benchmark for how people get faster help when needed. Enabling operations run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team. .

Application Manager, Salesforce Service Cloud Responsibilities

Responsible for the end-to-end solution design and architecture

Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision.

Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins.

Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including value streams and business processes.

Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).

Effectively communicate technical requirements to engineers and non-technical requirements to the business.

Understands the context of the supported product and product portfolio within the organization and its competitive landscape.

Having working experience in the Customer Service products and industrys best practices and emerging technologies.

Minimum Qualifications

Bachelors degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

5+ years of experience implementing Salesforce Applications

5+ years of experience integrating systems with third-party service vendors

5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform

Self-starter with experience working independently

Demonstrated experience working in a deadline-focused environment

Demonstrated expertise working with stakeholders and users

Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions

Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect

Demonstrated success in challenging the status quo and driving impact across stakeholders

Understands the context of the supported product and product portfolio within the organization and its competitive landscape.

Successful candidate must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location.

Preferred Qualifications

Experience in implementing latest AI technology such as AgentForce, Einstein AI, Gen AI and machine learning.

10+ years of experience implementing or building solutions with enterprise software.

Experience in handling business and leadership communication with internal and external stakeholders and users.

Experience in managing large initiatives and rollouts.

Demonstrated experience with lightning component development and Apex code.

About Meta

Equal Employment Opportunity

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Application Manager, Salesforce Service Cloud