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Integrated Personnel Services
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Salesforce Developer

Salesforce Developer

Integrated Personnel Services

6 - 10 years

10 - 20 Lacs

Hyderabad Chennai Bengaluru

Posted:1 month ago| Platform:

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Skills Required

salesforce Salesforce Sales Cloud Service Cloud SFDC Developer API functional consultant CTI integration Troubleshooting Apex Visualforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job role - Salesforce Sales cloud / Service cloud Experience - 6 to 10 years Location - PAN INDIA Core Functional Skills: Case Management Configuration Knowledge of Case Lifecycle, Escalation Rules, Assignment Rules, Queues Email-to-Case and Web-to-Case setup Service Console Customization Experience configuring the Lightning Service Console for support agents Omni-Channel & Routing Skills in setting up Omni-Channel for routing cases, chats, and other work items Knowledge Management Implementing and managing a searchable knowledge base Publishing, versioning, and article visibility controls Entitlement & Milestone Management Service contracts, SLAs, and milestone automation Automation Tools Proficiency in Flow Builder , Process Builder , Approval Processes , and Workflow Rules User & Role Management Profiles, Permission Sets, and Role Hierarchies for support teams

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