5 Cti Integration Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Senior MS Dynamics professional with 7+ years of experience, your main responsibility will be to lead the effort in designing, building, and configuring Microsoft Dynamics applications (CRM) while acting as the primary point of contact. Your client responsibilities will include translating business requirements into CRM technical designs, as well as configuration requirements. You will be responsible for the design, build, testing, and deployment efforts for Dynamics CRM technology solutions. Additionally, you will provide hands-on functional and technical knowledge and manage client relationships within the context of the role. Proficiency in MSCRM Dynamics with in-depth knowledge of Plugins, Workflows, JavaScript, CRM Portals, Web APIs Azure Knowledge is required, along with good knowledge of Power Apps. You should also be proficient in the latest OOB features available in Dynamics CRM, including Sales, Marketing Service, and Field service flows. Providing technical estimates for solution implementation is also a key aspect, and senior consultants are expected to excel in estimation methods based on their experience and learnings from multiple projects. Your people responsibilities will involve building a quality culture, fostering teamwork, leading by example, training and mentoring project resources, and participating in organization-wide people initiatives. Key skills required for this role include 7+ years of experience in MS Dynamics CRM, good exposure to XRM Implementations, proficiency in at least 3 of the modules in MS Dynamics CRM, data migration experience, prior experience with complex integrations with CRM systems, Agile methodology experience, and presenting effectively to a diverse audience. A degree in BE/B.Tech/MCA/MBA with 4 to 8 years of sound industry experience is preferred. Preferred skills for this role include prior experience leading and working with globally distributed teams, experience with agile methodology, MCSE or MCSA certification, multiple end-to-end CRM implementations, CTI Integration experience, MVP Recognition, and FTRSA recognition. At EY, we exist to build a better working world by creating long-term value for clients, people, and society, and building trust in the capital markets. Our diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate in various fields. We work across assurance, consulting, law, strategy, tax, and transactions, asking better questions to find new answers for the complex issues facing our world today.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, driving us beyond generational gaps and disruptions of the future. We are looking to hire Salesforce Professionals with 0-1 year of experience in the following areas: - Provide quality deliverables and develop technical solutions aligning with Salesforce best practices. - Analyze and understand the requirements to develop the technical solution. - Required technical/functional competencies include basic knowledge of APEX Coding, Trailhead completion related to APEX and Lightning Super badge. - Sales Cloud knowledge encompassing modules and functionalities like Salesforce Declaratives & Configurations, Account Management, Contact Management, Lead Management, Web to Lead, Opportunity Management, and more. - Experience Cloud understanding covering Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, and more. - Service Cloud familiarity with modules and functionalities such as Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, and more. - Basic understanding of any Salesforce Industry Clouds and completion of related Trailheads & Badges. - Required behavioral competencies include Accountability, Agility, Collaboration, Communication, and Drives Results. At YASH, you are empowered to create a career path in an inclusive team environment. We emphasize career-oriented skilling models and continuous learning, unlearning, and relearning supported by technology. Our workplace values flexible work arrangements, emotional positivity, self-determination, trust, transparency, collaboration, and all necessary support for achieving business goals. Join us for stable employment in a great atmosphere with an ethical corporate culture.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and contribute to creating a better working world for all. As a Senior MS Dynamics professional with 7+ years of experience, your main responsibility will be to lead the effort in designing, building, and configuring Microsoft Dynamics applications (specifically CRM) while also acting as the primary point of contact. Your client responsibilities will include translating business requirements into CRM technical design and configuration requirements, leading design, build, test, and deployment efforts for Dynamics CRM technology solutions, providing hands-on functional and technical knowledge, and managing client relationships within the context of the role. Proficiency in MSCRM Dynamics with in-depth knowledge of Plugins, Workflows, JavaScript, CRM Portals, Web APIs, and Azure is essential. Having Power Apps skill set is a plus. You should also be proficient in the latest OOB features available in Dynamics CRM including Sales, Marketing Service, and Field service flows. Additionally, you will be responsible for providing technical estimates for solution implementation, and as a senior consultant, you are expected to excel in estimation methods and draw on experience/learning from multiple projects. Your people responsibilities will involve building a quality culture, fostering teamwork, leading by example, training and mentoring project resources, and participating in organization-wide people initiatives. Key qualifications include: - Must have a minimum of 7 years of experience in MS Dynamics CRM - Good exposure to XRM Implementations - Proficiency in at least 3 of the following modules in MS Dynamics CRM: D365 for Sales, Customer Service, Marketing, Field Service, Project Service Automation/Project Operations - Experience in planning and performing data migration into new systems, exposure to data migration process tools for CRM, and prior experience in complex integrations with CRM systems - Worked in Agile methodology and utilized ADO/VSTS to track user stories, bug fixing, and progress reporting - Experience in at least 2-3 end-to-end CRM implementations - Effective presentation skills to engage with audiences at various levels within the organization - Educational background of BE/B.Tech/MCA/MBA with 4 to 8 years of industry experience Preferred skills include prior experience in leading and working with globally distributed teams, familiarity with agile methodology, MCSE or MCSA certification, 4/5 end-to-end CRM Implementations including globally distributed ones, CTI integration experience, MVP recognition, and FTRSA recognition. EY is dedicated to building a better working world by creating long-term value for clients, people, and society while building trust in the capital markets. With diverse teams in over 150 countries, EY leverages data and technology to provide trust through assurance and helps clients grow, transform, and operate across various sectors including assurance, consulting, law, strategy, tax, and transactions. EY teams aim to ask better questions to find innovative solutions to the complex challenges facing our world today.,

Job role - Salesforce Sales cloud / Service cloud Experience - 6 to 10 years Location - PAN INDIA Core Functional Skills: Case Management Configuration Knowledge of Case Lifecycle, Escalation Rules, Assignment Rules, Queues Email-to-Case and Web-to-Case setup Service Console Customization Experience configuring the Lightning Service Console for support agents Omni-Channel & Routing Skills in setting up Omni-Channel for routing cases, chats, and other work items Knowledge Management Implementing and managing a searchable knowledge base Publishing, versioning, and article visibility controls Entitlement & Milestone Management Service contracts, SLAs, and milestone automation Automation Tools Proficiency in Flow Builder , Process Builder , Approval Processes , and Workflow Rules User & Role Management Profiles, Permission Sets, and Role Hierarchies for support teams

About the Position As a Senior Salesforce Developer, you'll play a vital, customer-facing role that combines technical expertise and business insight to deliver robust solutions on the Salesforce Health Cloud platform. Youll collaborate closely with cross-functional teams (IT, Patient Services, Compliance, Data Governance, Cybersecurity, Marketing) to ensure Salesforce solutions are aligned with our business and patient service goals. Role & responsibilities : Design, develop, and implement customized solutions in Salesforce Health Cloud (custom objects, Lightning components, Apex triggers, etc.) Gather and analyze requirements from stakeholders to deliver scalable solutions .Integrate Salesforce with external systems using APIs and web services Support and maintain call center telephony and technology Communicate complex technical concepts in a business-friendly manner Manage project timelines, enhancements, and platform optimization Monitor system performance and ensure rapid issue resolution Stay current with Health Cloud updates and Salesforce best practices Ensure compliance with PHI and pharmaceutical industry standards Preferred candidate profile : Salesforce Certified Platform Developer II (Required) Strong understanding of Salesforce architecture and APIs Expertise in Apex, Visualforce, LWC, and web technologies (HTML, CSS) 5+ years of Salesforce development experience (Health Cloud preferred) Experience with customer-facing solutions and call center technologies Strong domain knowledge in pharmaceutical/patient services Excellent verbal and written communication skills Agile methodology experience