Salesforce Developer - Commercial Applications (Bangalore)

As a key member of our IT support team, the Salesforce Developer - Commercial Applications will play a crucial role in rolling out and supporting Warranty, Dealer Portals and other CRM solutions for our REV sites. This position will be a key team member in the rollout of strategic and tactical projects on Salesforce Sales, Service, and Experience cloud platforms across all business units of REV. This position will be actively involved in the full cycle of the project and participate in the business process design, system setup, testing, user training, and ongoing support. This is an offshore position located in Bangalore, India. Work in shifts with an overlap of a few hours with the US Eastern time zone from our Bangalore, India office, to provide coverage and transition with IT team members in the US. Occasionally travel to the US to support our various REV sites (Ocala, FL, Decatur, IN).

Essential Duties and Responsibilities:

Development of CRM, Warranty and Salesforce solutions:

• Understand and Manage CRM needs for Commercial Apps:

• Deep understanding of Salesforce Objects, workflows, and processes in Sales, Service, Partner community, and Automotive cloud.
• Become a key subject matter expert on Rev business solutions.
• Analyze business processes, gather requirements, and design/configure Salesforce platform solutions.
• Collaborate with cross functional teams to implement new functionality while establishing knowledge transfer and support structures.

• Product Configuration and Support:

• Manage tickets and support products, troubleshoot issues, and work with end users.
• Work with Product Management, Engineering, and Sales teams to translate business and product requirements into CRM tools, reflecting best practices and minimal customizations.
• Maintain applications and procedures to ensure data security and efficient resource utilization.
• Perform schedules SOX audit tasks to meet company guidelines.

• Project Management and Implementation:

• Collaborate with business users and vendors to execute projects.
• Ensure successful project upgrades within specified timeframes and budgets while meeting business needs.
• Analyze business processes, gather requirements, and design/configure Salesforce solutions.
• Collaborate with vendors to implement new functionality while establishing knowledge transfer and support structures.

• Testing and Troubleshooting:

• Assist users and vendors during testing, conversion, and implementation phases.
• Analyze problems and troubleshoot solutions as needed.

• Documentation and Training:

• Create documentation for tool setup and standard operating procedures.
• Train selected support team members so they can manage the tool independently, so the tool can be sustainable.

Key Responsibilities:

• Design, develop, and implement

  Salesforce Service Cloud solutions

  tailored for manufacturing workflows.
• Develop and maintain

  custom Apex classes, triggers, and Lightning components

  .
• Integrate Salesforce with

  third-party applications

  using

  REST/SOAP APIs

  and middleware tools.
• Optimize

  case management, knowledge base, and service automation

  within Service Cloud.
• Collaborate with cross-functional teams to enhance

  customer support and field service operations

  .
• Ensure

  data security, compliance, and best practices

  in Salesforce development.
• Troubleshoot and resolve

  technical issues

  related to Salesforce integrations.

Required Knowledge, Skills, and Abilities:

• Ability to implement and lead the solution design for automating the configuration of specialty vehicles by developing configuration models and rules, product extensions, initial design of interfaces, etc.

• 5+ years

  of experience in

  Salesforce development

  with a focus on

  Service Cloud

  . Working knowledge of Sales Cloud and Experience Cloud is a must
• Strong expertise in

  Apex, Visualforce, Lightning Web Components (LWC)

  .
• Experience with

  Manufacturing Cloud

  and industry-specific Salesforce solutions.
• Proficiency in

  API development, integrations, and middleware tools

  .
• Knowledge of

  Omni-Channel, CTI integrations, and automation tools

  .
• Salesforce

  Platform Developer I/II certification

  preferred.
• Excellent problem-solving and communication skills.
• Technical skills including application development, application server, and database knowledge.
• Comfortable travelling to business sites and working with teams to complete implementations.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Basic programming skills to pull data out of the system, SQL, HTML. Microsoft .net , Java is a PLUS.
• General knowledge of networks, PC operating systems, network hardware, protocols, and standards

Education and/or Experience:

• Engineering or Computer Science Degree.
• 3-7 years of experience working in a complex manufacturing business.
• Excellent working knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Able to write SQL queries to pull data out of the system.
• Technical skills that involve the development of a BOM (bill of materials application development) with acute attention to detail.
• Experience with software development lifecycle, AzureDevOps experience, a plus.

Physical Demands:

• Must be able to communicate telephonically and electronically with team members and customers.
• Must be able to hear/understand/speak with team members at all levels within a diverse workforce.
• Must be able to walk/climb to a variety of primary work locations, including the ability to travel by air/auto to remote sites.
• Must be able to work in front of a personal computer for extended periods of time.
• Must be able to lift documents/work materials up to 30 pounds in weight.

Work Environment/Conditions:

• Comfortable travelling to business sites and working with teams to complete implementations.
• Work in shifts with an overlap couple of hours with the US time zone from our Bangalore, India office to provide coverage and transition with IT team members in the USA.
• The majority of the work is conducted in an office setup connecting on the network to manage/administer the applications.
• This position may involve working in our manufacturing plants when managing IT technologies that support our manufacturing operations.

The above information is intended to describe the general nature of this position and should not be considered a comprehensive statement of duties, activities, responsibilities, and requirements. Additional duties, activities, responsibilities, and requirements may be assigned, with or without notice, at any time. This job description is neither an employment contract nor a promise of work for any specific length of time.