Salesforce Business Analyst with LOS

Responsibilities:

• End-to-End Business Analysis:

  Lead and execute end-to-end business analysis activities for Salesforce implementations, covering the entire project lifecycle from requirements gathering to deployment and post-launch support.

• Requirements Elicitation & Documentation:

  Elicit, analyze, document, and manage functional and non-functional requirements from stakeholders for Salesforce solutions, ensuring clarity, completeness, and alignment with business objectives.

• LOS Expertise:

  Apply mandatory experience in

  LOS (Loan Origination System)

  to deeply understand and translate specific business needs within the lending domain into Salesforce capabilities.

• Solution Design & Configuration:

  Collaborate with technical teams to design optimal Salesforce solutions, contributing to configuration discussions and ensuring that proposed solutions meet documented requirements.

• Process Mapping & Optimization:

  Map current as-is business processes and design future to-be processes within Salesforce, identifying opportunities for efficiency and optimization.

• Stakeholder Communication:

  Act as a key liaison between business users, technical teams, and other stakeholders, facilitating effective communication and ensuring mutual understanding throughout the project.

• User Acceptance Testing (UAT) Support:

  Prepare UAT plans and scripts, and support business users during User Acceptance Testing, ensuring that the delivered solution meets their expectations.

• Training & Documentation:

  Assist in developing training materials and conducting training sessions for end-users, as well as preparing comprehensive user documentation.

• Issue Resolution:

  Identify, analyze, and help resolve issues and defects during the development and testing phases, ensuring a high-quality end product.

Required Skills:

• Strong experience on

  Salesforce

  platform.
• Proven capability as an

  end-to-end Business Analyst

  .

• LOS (Loan Origination System) experience is mandatory

  .
• Excellent requirements elicitation, analysis, and documentation skills.
• Ability to translate business needs into technical specifications.
• Strong communication (verbal and written) and interpersonal skills.
• Problem-solving and analytical abilities.
• Familiarity with Salesforce configuration capabilities.