Job
Description
In this role as a Salesforce Business Analyst for Contract Lifecycle Management (Conga CLM), you will play an essential part in bridging the gap between business requirements and technical solutions. Your responsibility will involve fostering collaboration among stakeholders to ensure clear and continuously refined requirements, ultimately leading to innovative Salesforce solutions that enhance business processes and drive seamless digital transformation. By focusing on maximizing operational efficiency, you will significantly contribute to the overall success of the organization. As the Salesforce Business Analyst, you will engage with various stakeholders, including business process owners, champions, product owners, solution architects, and development teams. Your role will entail eliciting, documenting, and refining business requirements, leveraging your deep Salesforce expertise to create clear and testable user stories. You will propose optimal configurations and maintain an iterative approach to validate functionality, ensuring transparency through detailed documentation and supporting testing and training efforts for successful solution implementation. Your primary goal will be to ensure the successful implementation of business-driven solutions within the organization. This involves defining precise requirements, fostering collaboration, and upholding system stability through comprehensive documentation, testing, and training initiatives. By facilitating seamless communication and maintaining an accurate backlog, you will provide essential training materials to enhance user adoption and contribute to the overall success of Salesforce initiatives. Responsibilities: - Collaborate with Business Process Owners, Product Owners, and Champions to gather, triage, document, and refine business requirements. - Translate business needs into clear and structured user stories with well-defined acceptance criteria, continuously revisiting and refining them as new information emerges. Work iteratively with stakeholders to maintain an accurate backlog. - Continuously update and refine requirements as new insights emerge, ensuring backlog accuracy. - Work with Solution Architects to validate the feasibility of requested functionalities and provide high-level effort estimates. - Develop in-depth knowledge of relevant Salesforce modules and propose optimal configurations to meet business needs. - Prepare and maintain UAT test scripts to validate new functionalities and incorporate regression testing points, ensuring system stability and continuity. - Create training materials reflecting the business and technical context of delivered capabilities, staying updated on the latest Salesforce features and best practices in coordination with the Comms, Change & Training team. Qualifications: - Bachelor's degree in business administration, information technology, computer science, engineering, or similar with a minimum of 5+ years of relevant working experience, including at least 3 years as a Business Analyst in Conga Contract Lifecycle Management. - Preferred certifications include Salesforce Administrator, Salesforce Contract Lifecycle Management (Conga) Admin, Salesforce Business Analyst, CBAP certification, or equivalent. - Strong ability to break down complex business requirements into structured user stories, proactively address challenges, and iterate on solutions. - Ensure accuracy in documentation, backlog management, and test case preparation, following a methodical approach to requirement gathering and UAT preparation. - Engage with diverse stakeholders to align expectations, clarify needs, and deliver business value with a customer-centric mindset. - Experience with Salesforce solutions, configuration, process automation, User Acceptance Testing (UAT) preparation, data flows, and business rules. - Demonstrate flexibility to adjust to changing priorities, embrace feedback, and stay updated on the latest Salesforce capabilities while maintaining ownership and accountability for deliverables. At ABB, we value individuals with diverse backgrounds. Could this opportunity be a part of your story Apply today or visit www.abb.com to learn more about us and the impact our industrial solutions have worldwide.,
