Sales Trainer

Key Responsibilities:

1) Develop and Deliver Training Programs: Create and deliver training programs to enhance sales skills and product knowledge of New & Existing Call center agents.

2) Conduct Training Sessions: Conduct Online or Offline interactive and engaging training sessions to improve agent’s sales techniques, product knowledge, and customer service skills.

3) Coach and Mentor Agents: Provide one-on-one coaching and mentoring to agents to improve their sales performance and address areas for improvement.

4) Create Training Materials: Develop training materials, including presentations, role-plays, and exercises, to support sales training programs.

5) Evaluate Training Effectiveness: Assess the effectiveness of training programs by auditing the calls, chats, emails and make recommendations for improvement in process.

6) Stay Up to Date with Industry Trends: Stay current with industry trends, product updates, and best practices in sales training.

7) Collaborate with Stakeholders: Work closely with Operations & Quality Team to understand sales strategies and objectives and develop training programs to support Business goals.

8) Track and Report Training Metrics: Monitor and report training metrics and adherence to quality standards as per the training efficacy Reports.

9) Learn Management System: Design Learn Modules and Roadmap of Training using LMS.

Requirements:

1) Training Experience: Min. 4 years of experience in Training and Development in a sales or customer service.

2) Sales Experience: Experience in sales or a related field, preferably in a call center environment.

3) Excellent Communication Skills: Strong verbal and written communication skills.

4) Strong Presentation Skills: Ability to deliver engaging and interactive training sessions.

Interested candidate, please share your Updated CV on [email protected]

OR

Whatsapp me on 9619295071

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

Schedule:

• Day shift

Work Location: In person