Sales Support

Job Title: Sales Support

Location: Thane

Working Hours: 9:30 AM to 6:00 PM

Working Days: Monday to Saturday

Role Overview

We’re looking for an energetic Social Media & Client Engagement Executive whose primary responsibility (≈ 80%) is direct client interaction—making outbound calls, receiving inbound inquiries, and ensuring an exceptional customer experience—while also managing our social media presence (≈ 20%) through content posting, reels, and promotional materials.

Key Responsibilities

Client Engagement (≈ 80%)

• Outbound Calls: Proactively reach out to prospective and existing clients to share updates, answer questions, and schedule appointments.
• Inbound Reception: Professionally handle incoming phone and email inquiries, triage requests, and route clients to the appropriate team members when needed.
• Relationship Management: Build rapport with clients, capture feedback, and maintain accurate call logs and CRM records.
• Follow‑Up & Coordination: Ensure timely follow‑up on all client interactions, coordinate with internal teams (sales, support) to fulfill client needs, and track resolution progress.

Social Media Management (≈ 20%)

• Content Posting: Schedule and publish posts across platforms (Facebook, Instagram, LinkedIn, TikTok).
• Reels & Short‑Form Video: Plan, shoot, and edit engaging reels or stories that align with marketing objectives.
• Promotional Assets: Create simple graphics or captions for promotional campaigns (e.g., offers, events, product launches).
• Performance Monitoring: Track basic social metrics (likes, comments, shares) and flag any trends or issues to the marketing lead.

Qualifications

Education: Bachelor’s degree or equivalent experience in Marketing, Communications, Business, or a related field.

Experience: Familiarity with social media platforms and basic content creation.

Skills & Competencies

• Excellent verbal communication and active listening skills.
• Strong organizational skills and attention to detail.
• Comfortable multitasking between phone duties and digital tasks.
• Basic proficiency with social media tools (e.g., Meta Business Suite, Canva).
• Positive, customer-centric attitude and the ability to stay calm under pressure

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Work Location: In person