Sales Operations Specialist

Hello there! Infrrd here.

Haven t heard of us beforeNo problem. First off, it s pronounced In-fur-d .

The Enterprise AI company that uses AI and Machine Learning technologies to help our customers automate human tasks. And Intelligent Document Processing (IDP) company helping enterprises extract, understand, and act on data locked in complex documents. Our solutions empower some of the world s leading organizations in mortgage, insurance, construction, and manufacturing to automate what once seemed impossible.

We re seeking a Sales Operations Manager to drive the effectiveness, efficiency, and scalability of our sales organization. In this critical role, you ll manage sales processes, pipeline health, forecasting, and CRM systems to ensure our go-to-market (GTM) strategy delivers consistent growth. You ll work cross-functionally with sales, marketing, finance, and customer success teams to align operations with business objectives.

Key Responsibilities:

Pipeline Qualification & Management

• Oversee inbound and outbound lead qualification workflows


• Implement routing logic to ensure timely and accurate lead follow-up


• Monitor pipeline health, flag risk areas, and suggest corrective measures

CRM Administration & Optimization

• Own CRM management (e. g. , HubSpot or Salesforce): configuration, data hygiene, permissions, and custom objects


• Train and support the sales team on CRM usage and best practices


• Continuously optimize CRM to align with evolving GTM processes

Sales Analytics & Forecasting

• Create and distribute dashboards and reports on pipeline velocity, conversion rates, and sales performance


• Lead the quarterly forecasting process and support territory planning


• Provide actionable insights to inform resource allocation and quota setting

Process Design & Continuous Improvement

• Document, standardize, and automate key sales processes (e. g. , lead handoff, deal desk operations)


• Identify bottlenecks and collaborate with cross-functional teams to streamline workflows


• Evaluate and implement sales enablement tools (e. g. , CPQ, analytics, sales engagement platforms)

Reporting & Stakeholder Communication

• Deliver executive-level reports on sales performance, trends, and projections


• Coordinate regular sales ops syncs and cross-functional updates


• Act as a strategic liaison between sales, marketing, finance, and product

Required Qualifications

• 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B SaaS environment


• Proven hands-on expertise with CRM platforms (preferably HubSpot) at an admin/configuration level


• Strong analytical skills with the ability to translate data into strategic recommendations


• Excellent communication and presentation skills, with the ability to influence senior stakeholders


• Experience supporting US-based sales teams is a plus

Work Location & Hours

• Based in Bangalore , working alongside our India team


• Must be available during US business hours (covering US Eastern, Mountain, or Pacific time zones)


• Specific shift timing will be coordinated based on alignment with sales activities and team needs

Looking forward to speaking with you!