Sales Manager West Asia - Tiles

Job Description

JOB DESCRIPTION POSITION TITLE -ICI Position Title: Sales Manager (Sales) -Grade B (ICI) -Global Position Title Sales Manager - L6 DATE OF ISSUE Permanent 16/06/2025 BUSINESS GROUP/ DIVISION/COMPANY STATUS Performance Minerals Asia Pacific (PM APAC) / Imerys Ceramics India LOCATION Morbi (Home Based) REPORTS TO Sales Head -Ceramics West Asia (position) JOB SUMMARY/PURPOSE Position dives growth & manages sales for the Tiles Zone 1 in West Asia. S/He plays a key role in developing the markets, creating new opportunities, and converting them to sales to expand the company's market presence in the Ceramic Tiles Industry. Take charge of managing customers and prospects of the customer portfolio, for which s/he is responsible. Drive business & market development within the geographical scope. Participate in the development of the commercial strategy for her/his perimeter. Support growth strategies. Be responsible for the commercial development and the profitability of the activities in his/her perimeter. JOB SCOPE/DIMENSIONS Reports to Sales Head West Asia Ceramics Responsible for sales deliverables for the Tiles Zone 1 in West Asia (minerals) and driving new sales development activities in the West Asia perimeter. Handling sales in the cluster market (Morbi, India) & managing distribution would be key for their role. KPIs: Sales revenue, price effect, new business generation (NBG), sustainability of current business, effective growth in business, market intelligence, CRM, and safety KPIs. Geographical coverage: Tiles Zone 1: Morbi Cluster India, Bangladesh & Sri Lanka. REVENUE MANAGEMENT NEW BUSINESS GENERATION Volumes Revenues Price effect New products: News customers: Cross-sell: Conversion rate Market Share enhancement CASH MANAGEMENT DSO (Days Sales Outstanding) Payment terms AR % SCOPE % of travel time: up to 75% CUSTOMER CENTRICITY Voice of the customers Techno-commercial service management KEY TASKS AND RESPONSIBILITIES Manage to achieve commercial targets. Develop the markets and implement a strategic sales plan that expands the company's customer base and ensures its strong presence. Effectively manage leading indicators in her/his markets. Manage to ensure customers inquiries, orders, sample requests and complaint cases are being processed and effectively communicate with the customers. Account management at medium accounts; if relevant, supports Key account manager or Sales Head for some large accounts, including but not limited to: negotiating short-term and long-term contracts, identifying growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advancing the relationships with customers to capture them fully. Determine customers needs and closely coordinate with ATG (Or global tech team), Operation, SC, CS and agents to meet customer requirements and enable a smooth business flow. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Work closely and align with other internal support functions to deliver the best customer experience. Proactive in driving the agents/distributors to achieve Sales targets. Hygiene Safety Environment missions: Ensure compliance with safety rules, get educated on preventive measures to achieve our safety objectives. OTHER IMPORTANT FUNCTIONS Motivate & drive his/her team to deliver shared commercial goals. Collaborate meaningfully with the Tech Support team at West Asia to deliver value creation via Technical Support to customers. Collaborate with other support functions such as SCM, CS, Finance etc to deliver a world-class service to Imerys customers. JOB SPECIFICATIONS Education: - - Bachelors degree or above, preferably in Ceramics/ Material science / Material engineering /Chemistry/ Mechanical etc Postgraduate business management education will be an advantage. Experience: 10+ years of Sales experience /or Technical in Whiteware Ceramics, Glass, Cement, Refractories. Minerals Processing industries. - - - - Proven experience in value selling minerals for the Tile industry is key. Experience in overseas sales/ business is an advantage. Proven experience in a CRM program is an advantage. Prior experience working at an MNC will be an advantage. Languages: - - Proficiency in English is a must. Other Indian regional languages such as Gujarati etc will add advantage to speak with Imerys specific customers. KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS IMERYS SOFT SKILLS: - - - - - Growth mindset Adaptability Emotional intelligence Resilience Committed - - - - - - Good interpersonal and communication skills (Global) Problem-solving skills Team Spirit and collaboration Result oriented Critical thinking Lead self SPECIFIC JOB SKILLS: - Familiar with Google Suite (Google Slides, Google Sheets, Google Docs, etc...) Physical/Environmental Aspects US ONLY NA