Sales and technical Support Specialist

Job Description

CTC : 12 LPA Sales and Technical Support Specialist RealTime AR is seeking a highly motivated and technically proficient Sales and Technical Support Specialist to join our growing team. In this role, you'll play a crucial part in the successful integration and ongoing support of our cutting-edge AR/MR/XR solutions. If you have a passion for innovative technology, strong problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply. Responsibilities: System Integration: Seamlessly combine new hardware and complex systems related to Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) to ensure optimal performance and functionality. Documentation: Create thorough and clear documentation, including integration guides, troubleshooting procedures, and best practices, to empower clients and internal teams. Communication & Education: Effectively communicate with clients, educating them on system and hardware integration procedures, and providing comprehensive training. Troubleshooting & Support: Diagnose and resolve technical issues related to smart wearables and other integrated systems, ensuring seamless functionality and minimizing downtime. This includes basic troubleshooting for Android-based devices. Best Practices & Compliance: Implement and advocate for ICT system best practices, adhering to all relevant legal and ethical policies and industry standards. Planning & Coordination: Define integration strategies, plan project deadlines, and coordinate effectively across different organizational components to ensure successful project delivery. Sales Support: Collaborate with the sales team to understand client needs, provide technical insights during the sales process, and contribute to the development of tailored solutions. Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field. Proven experience in system integration, technical support, or a similar role, preferably with exposure to emerging technologies. Familiarity with Android devices, including basic troubleshooting and configuration. Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly preferred. Strong understanding of hardware and software integration principles. Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. Ability to work independently and as part of a collaborative team in a fast-paced environment. Demonstrated commitment to continuous learning and staying updated with the latest technological advancements. Experience as an Android developer is a significant advantage.