RR

Responsibilities:

• Account Leadership:

  Supervise functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.

• Demand Forecasting:

  Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.

• Project Planning & Oversight:

  Work with functional areas or departments to interpret and plan projects or workload forecasts. Identify and oversee resolution of account-specific service problems, including prioritizing work requests.

• Financial Monitoring:

  Monitor and approve expenditures for accounts in line with established policies and procedures. Oversee spending for adherence to budget, recommending variances as needed.

• Client Relationship Management:

  Work closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.

• Service Improvement:

  Identify and monitor service improvements to increase customer satisfaction. Supervise and ensure delivery of projects meet client and company expectations and needs.

• Service Integration:

  Partner and collaborate with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts.

• Team Management & Development:

  Recommend and/or initiate the selection and hiring of employees. Train and evaluate employees to enhance their performance, development, and work product. Address performance issues and make recommendations for personnel actions. Make recommendations for salary increases, transfers, and terminations to manager.

Required Skills:

• Good project management skills.
• Good analytical and problem-solving skills.
• Good interpersonal skills to interact with customers and team members.
• Good communication skills.
• Leadership and organizational skills.
• Ability to work in a team environment.
• Proficiency in working with technology industry concepts.
• Understanding of company products and operating systems relevant to service delivery.