RL - Mortgages - Sales Manager - Prime Mortgages - DSA

About the Business Group

The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India. About the Role

This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance. Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix)

Key Responsibilities

Business Goals and Profitability

• Achieve home loan disbursement targets through assigned DSA partners.
• Drive daily productivity through regular engagement and support to DSAs.
• Create and convert the prospects for cross selling opportunities.

• Conduct onboarding, training, and motivation sessions for DSA sales staff.
• Monitor DSA leads and assist in file movement, eligibility checks, and query resolution.

• Ensure adherence to sourcing quality, documentation norms, and process compliance.
• Track DSA behavior to avoid mis-selling or documentation lapses.

• Ensure prompt customer service and quick turnaround on queries raised by DSA leads.
• Coordinate between DSAs and internal teams for smooth processing.

• Drive usage of digital tools among DSA partners for efficient lead flow and tracking.

• Graduation/post-graduation from a recognized institute
• 2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP

• Strong sales orientation
• Proficiency in managing complex client relationships, diverse stakeholders
• Capability to handle pressure and meet deadlines
• Skill in managing large, geographically spread team; coaching and mentoring team members
• Competence in managing within a dynamic, priority-setting environment
• Strong risk and compliance mindset
• Adept at communication and interpersonal skills