Risk And Compliance Manager

8 - 13 years

10 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job

Job Title

Job Summary

Key Responsibilities

  • Incident Management

    : Manage incidents end-to-end, impacting the contact centers operations, processes, and services
  • Preventive Measures

    : Recommend preventive measures to minimize the risk of future incidents
  • Coordination

    : Coordinate actions to mitigate the incident’s impact and prevent recurrence
  • Communication

    : Ensure timely and accurate communication with stakeholders, including employees and management
  • Documentation

    : Maintain detailed records of incidents, actions taken, and lessons learned in a timely manner
  • Analysis

    : Analyze patterns and trends to identify policy, procedure, or internal control failures
  • Effectiveness Measurement

    : Measure the effectiveness of compensatory controls
  • Follow-up

    : Monitor and report the status of issues and agreed actions identified during engagement work, reporting monthly status on issues
  • Automation

    : Knowledge of transformation tools and RPA (Robotics Process Automation) is preferable
  • Technical Skills

    : Proficiency in Excel, PowerPoint and Playbook

Information Security

  • Adhere to the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. Comply with the Non-Disclosure Agreement.

Skill Sets

  • Risk Management Practices/BPO Expertise/Internal Audit

    : Knowledge in these areas to effectively manage and mitigate risks
  • Planning and Organizational Skills

    : Strong ability to plan and organize tasks and projects efficiently.
  • Communication Skills

    : Excellent verbal and written communication skills
  • Inquisitive and Observant

    : A keen eye for detail and a curious mindset to identify and address potential issues
  • Attention to Detail

    : Meticulous attention to detail to ensure accuracy and thoroughness in all tasks
  • Adaptability

    : Ability to adapt and perform well in a pressurized working environment
  • Willingness to Travel

    : Flexibility to travel as required

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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