Risk And Compliance Manager

Job

Job Title

Job Summary

Key Responsibilities

• Incident Management

  : Manage incidents end-to-end, impacting the contact centers operations, processes, and services

• Preventive Measures

  : Recommend preventive measures to minimize the risk of future incidents

• Coordination

  : Coordinate actions to mitigate the incident’s impact and prevent recurrence

• Communication

  : Ensure timely and accurate communication with stakeholders, including employees and management

• Documentation

  : Maintain detailed records of incidents, actions taken, and lessons learned in a timely manner

• Analysis

  : Analyze patterns and trends to identify policy, procedure, or internal control failures

• Effectiveness Measurement

  : Measure the effectiveness of compensatory controls

• Follow-up

  : Monitor and report the status of issues and agreed actions identified during engagement work, reporting monthly status on issues

• Automation

  : Knowledge of transformation tools and RPA (Robotics Process Automation) is preferable

• Technical Skills

  : Proficiency in Excel, PowerPoint and Playbook

Information Security

• Adhere to the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. Comply with the Non-Disclosure Agreement.

Skill Sets

• Risk Management Practices/BPO Expertise/Internal Audit

  : Knowledge in these areas to effectively manage and mitigate risks

• Planning and Organizational Skills

  : Strong ability to plan and organize tasks and projects efficiently.

• Communication Skills

  : Excellent verbal and written communication skills

• Inquisitive and Observant

  : A keen eye for detail and a curious mindset to identify and address potential issues

• Attention to Detail

  : Meticulous attention to detail to ensure accuracy and thoroughness in all tasks

• Adaptability

  : Ability to adapt and perform well in a pressurized working environment

• Willingness to Travel

  : Flexibility to travel as required