Reservations Manager

Job Description

Required Skills & Qualifications: 2-4 year of experience in reservations, OTA management , hospitality, or a related field. Strong communication skills in English (knowledge of additional languages is a plus). Basic knowledge of reservation systems and booking management software. Ability to handle multiple tasks efficiently in a fast-paced environment. Attention to detail and a customer-first mindset. Key Responsibilities: Handling Reservations and Booking Management Process and confirm reservations across multiple booking channels. Experience in handling various OTA platforms like Booking.com, Airbnb, Agoda, Makemytrip etc. Listing and optimisation of OTA platforms is a plus Handle modifications, cancellations, and refunds as per company policies. Create and maintain booking details in our reservation software. Respond promptly to guest inquiries regarding room availability, rates, and services. Assist guests with special requests, including early check-in, late check-out, and room preferences. Provide clear and accurate information on property policies, amenities, and travel assistance. Communicate booking details with guests and ensure a hassle-free reservation experience. Work closely with the Revenue & Sales teams to ensure smooth booking confirmations. Maintain daily logs of reservations, cancellations, and guest inquiries. Track booking trends and provide insights on occupancy and demand patterns. Ensure accurate record-keeping and data entry in reservation systems. Ensure all bookings adhere to VOYE HOMES’ reservation, cancellation, and refund policies. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Schedule: Evening shift Night shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person