Recovery Head

Job Title: Group Recovery Head

Department: Finance / Revenue Cycle Management / Credit Control

Location: Chennai

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Job Summary:

The Recovery Manager will be responsible for managing and improving the recovery of outstanding dues from corporate clients, distributors, retailers, hospitals, and individual patients in the healthcare and trading ecosystem. The role involves proactive collection strategies, resolving disputes, legal coordination, and maintaining healthy cash flow.

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Key Responsibilities:

1. Accounts Receivable & Collections

Monitor and manage overdue receivables across B2B and B2C segments (e.g., hospital receivables, pharmacy trade partners, distributors).

Ensure timely follow-up on outstanding payments through calls, visits, and email communications.

Coordinate with billing and credit teams to validate claims and invoices.

2. Credit Control & Risk Management

Analyze credit risk for clients before extending trade credit.

Set and review credit limits based on payment history and creditworthiness.

Flag high-risk accounts for senior management intervention.

3. Dispute Resolution

Resolve invoice disputes, delivery mismatches, or service-related complaints that may hinder recovery.

Work with sales, customer service, and logistics teams to streamline the reconciliation process.

4. Legal Recovery & Compliance

Initiate and manage legal recovery actions when needed including sending notices, handling arbitration, or coordinating with legal counsel.

Ensure adherence to company policy and regulatory guidelines.

5. MIS & Reporting

Maintain a daily/weekly/monthly dashboard of outstanding receivables.

Share recovery performance reports with the CFO and leadership team.

Highlight high-value and aging defaulters.

6. Team Leadership

Supervise a team of recovery executives and field agents.

Drive accountability and performance improvement within the team.

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Qualifications & Experience:

Graduate in Finance, Commerce, or Law. MBA/PGDM in Finance or Healthcare Management preferred.

10 years of relevant experience in credit control and recovery in healthcare, pharma, diagnostics, or trading industries.

Experience in handling hospital billing disputes, trade collections, and legal escalations.

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Key Skills & Competencies:

Strong negotiation and communication skills

Knowledge of healthcare/trade billing systems (e.g., HIS, ERP)

Working knowledge of commercial terms (e.g., credit notes, debit notes, settlement agreements)

Proficiency in MS Excel, Tally, and recovery dashboards

Ethical, firm, and empathetic approach in customer dealings