Receptionist cum relationship manager

You will be responsible for managing front desk operations, answering phone calls, responding to emails, and greeting visitors, patients, and their families at our rehab centre. Your role will involve providing necessary information to visitors, handling customer inquiries, and addressing concerns effectively. Building and maintaining strong relationships with clients, their families, and referral sources will be a key aspect of your job. You will also collaborate with internal teams to resolve customer issues, improve the overall experience, and ensure a high level of customer satisfaction to contribute positively to the centre's reputation. In addition to these responsibilities, you will be expected to maintain accurate records, reports, and databases. This position requires a friendly and professional demeanor to create a positive impression of the rehab centre and enhance the customer experience. This is a full-time, permanent position with benefits such as commuter assistance, a flexible schedule, and leave encashment. The work schedule will be during day shifts, and proficiency in English is preferred. The work location will be in person at the rehab centre.,