Quality process Analyst

Quality process Analyst Department - Quality Permanent role Gurgaon Job Description : SOP & Process Documentation Specialist Role Summary: Responsible for developing, maintaining, and optimizing SOPs, Work Instructions, and process documentation to ensure organizational consistency, compliance, audit readiness, and operational efficiency. The role supports cross-functional collaboration and promotes a culture of continuous improvement. Key Responsibilities: SOP Development & Documentation Create and maintain clear, compliant SOPs, WIs, and process flows by collaborating with Clinical, Operations, HR, IT, and other teams. Process Mapping & Optimization Identify workflow gaps and inefficiencies; design visual process maps (e.g., flowcharts, SIPOC, RACI) and support standardization efforts. QMS Support Ensure documentation aligns with QMS and standards (e.g., ISO, CAP); manage versions and accessibility. Compliance & Audit Readiness Keep SOPs up to date for regulatory compliance; prepare documentation for audits and support audit teams. Training & Change Management Conduct training on new/revised SOPs; integrate SOP training into onboarding and refreshers with HR/L&D monitor and escalate non-compliance. Feedback & Continuous Improvement Incorporate user feedback and audit inputs into document revisions; foster a culture of improvement and knowledge sharing. Qualifications & Skills: Bachelors in Business, Healthcare, Quality, or related field 35 years in SOP writing or process documentation Strong knowledge of QMS, documentation standards, and audits Skilled in MS Office, Visio/Lucidchart Excellent communication, attention to detail, and multitasking Healthcare/regulated industry experience preferred Core Competencies: Analytical Thinking | Cross-Functional Collaboration | Documentation Accuracy | Change Management | Quality Focus | Process Improvement