307 Quality Monitoring Jobs - Page 12

1.Execution of WTP / STP/ Pump house and related works. 2.Works execution at project site. Recovery and recording of RA bills from clients. 3.Responsible for day to day activities at project execution and monitoring quality at site.

J ob description JOB PROFILE Position - Quality Analyst Department- Tele sales Location- Noida Key Roles & Responsibilities: 1. Quality Analyst will monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales. 2. Develop and implement a comprehensive quality assurance strategy and framework specifically tailored for the Banca telesales channel for Digital SBY Health Insurance products. Define key quality metrics, performance standards, and evaluation processes. Stay abreast of industry best practices, regulatory requirements (IRDAI), and competitor QA approaches. 3. Collaborate with sales leadership, training teams, and other stakeholders to align QA initiatives with business objectives. 4. Lead, mentor, and develop a team of quality analysts, fostering a high-performance and collaborative work environment. Define individual and team performance goals and conduct regular performance reviews. Identify training needs within the QA team and facilitate relevant development opportunities.Ensure consistent application of QA processes and evaluation criteria across the team. Targets/KPIS/KRA 1. 50% Call Monitoring or Evaluation - The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 2. 20% Dip Check- When the target is to find the specific type of failure that is key to the business. 3. 30% Coaching/Feedback - One on One feedback session about the outcome of the call monitored or audit findings SKILLS: Quality Assurance Telesales Quality Monitoring Health Insurance (Preferred) Banca Channel Experience Digital SBY Product Knowledge (Strong Advantage) Team Leadership Performance Management Feedback & Coaching Process Improvement Data Analysis & Reporting Stakeholder Management Compliance Communication (Written & Verbal) Problem-Solving Interested candidate can share their CVs with the subject line- CV for QA at 7430802568 (HR Anjali).

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

Pawan Precision is looking for Asst. Customer Support to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

TRMN is looking for Assistant Manager - Quality Assurance. Handling customer complaints Good skills on measurement and GD&T Parameters Can handle suppliers and daily Receiving and shipping inspection management Take care of daily quality operations and support for trouble shooting Drawing reading of molded, die casted and stamped components Implementing quality control policies Rating suppliers Identifying faults throughout the production process Adhering to legislation requirements Ensuring that all company policies and procedures are followed by all employees Monitoring the progress of projects to ensure that deadlines are met Working with management to develop new quality control processes and procedures Conducting investigations into employee complaints about health or safety issues Participating in regular staff meetings to discuss quality issues and concerns. Note: - Experience with Seat Belt and Supplier of Maruthi Suzuki is preferable. Interested can send resumes at manohara.is@trmn.biz

Role & responsibilities Quality Management Systems : Develop, implement, and monitor quality assurance programs across all departments, ensuring alignment with national and international standards such as NABH, JCI, and ISO. Policy and Procedure Development : Formulate and update hospital policies and standard operating procedures (SOPs) to comply with the latest accreditation requirements. Audits and Compliance : Conduct regular internal audits, mock surveys, and surprise inspections to assess adherence to quality standards and identify areas for improvement. Training and Development : Organize training sessions for clinical and non-clinical staff on quality standards, patient safety protocols, and best practices to foster a culture of continuous improvement. Data Analysis and Reporting : Collect and analyze data on quality indicators, patient feedback, and clinical outcomes to prepare reports and dashboards for management review. Incident Management : Investigate incidents such as medication errors or adverse events, perform root cause analysis, and implement corrective and preventive actions (CAPA). Accreditation Coordination : Liaise with external accreditation bodies, prepare necessary documentation, and ensure readiness for audits and assessments. Committee Participation : Attend relevant committee meetings, document minutes, and follow up on action items related to quality improvement initiatives. Preferred candidate profile Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. In-depth knowledge of healthcare regulations and accreditation standards. Ability to lead training sessions and workshops.

Post : QA/ QC Engineer Work location : USD 1200- 1500 Minimum 6+ Experience required in any reputed construction company Only degree holder Food and accommodation provided by the company Immediate joining Interview Location: Swagatham Resource Managemnt India Pvt. Ltd No: 14, 1st floor , Sarathy Nagar,1st main road, Velachery Chennai - 600 042 Interview Timing: 9 [ Monday to Saturday ] Contact : Mr. Velmurgan # 8428366828, Mrithula # 7358479607

We are looking for Quality Analyst for our Retail Sales channel Reporting to: Zonal Quality Manager Reportees : Individual role Key Deliverables / Accountabilities : • Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets • Check gaps and conduct quality training for the sales teams for time to time and report to Management Will be responsible to prepare relevant dashboards and give insights for quality improvement for end-to-end Quality assurance and auditing. Competencies Required A. Good spoken and written communication and B. listening skills C. Confidence and Presentation skills D. Ability to explain information clearly and simply E. Convincing skills Essential Educational & Experience Qualification A. Graduation / MBA in any stream with 2- 5 years of sales/dealing/advisory experience in broking domain. B. Experience of Capital Markets is mandatory. If interested kindly share your resume to 9666028640.

Hiring Quality Analyst For Travel International bpo Location-Delhi,Gurugram Salary Hike on last drawn Both Side Cab Should be from Travel International bpo only HRKIRTI@9462279630

Greetings From Scorelabs Inc ! Responsible to audit calls and provide feedback to the associates. Responsible for improvement in agent quality performance. Should Be Fluent In English + Tamil + Hindi Required Candidate profile Mandatory experience of QA in a BPO (Domestic Voice) Person Should have 3 years of Exp In QA Work Location - Hyderabad 6 days working Day Shift, Sunday Fixed Week Off call Vandana - 8464822386

Monitoring agent calls and provide feedback Analyzing portfolio performance through calls monitored and performance reports Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools. Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring. Handling client escalations and close looping Track escalation tracker sheet for close looping. Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift. Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers. Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge. To keep them oriented to target and achieve

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Oversee implementation of quality assurance (QA) and quality control (QC) testing activities in the Plant Lead cost optimization plans and drive integrated initiatives with BU Heads Required Candidate profile Comprehensive knowledge of quality systems and standards (ISO 9001, 14001, IATF etc) Experience of dealing with leadership and senior stakeholders

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 6 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement strategy and quality plan. Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer's request. Highlighting issues as per the quality parameters. Inducting Refresher/Quality sessions as per requirement. Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action. Identifying areas of improvement and preparing the process to achieve the desired Quality Standards. Ensuring that internal policies, procedures, and compliance regulations are being followed. Conducting quality sessions for NHT batch. Providing supervisors & manager with regular performance feedbacks on the executives. Auditing calls for trainees during training & on job training (OJT Batch) Bpo experience is mandatory Please share cv at -HR Dheeraj-7859975043 Bpo experience is mandatory

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications & Skills Bachelors degree preferred or equivalent work experience. 1-3 years of experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedback Note : - 6 Days work ( Weekends Working ) Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Devise & review specifications for products or processes Accountable for new product development, sample inspection, process qualification data and gauge & instrument planning for the same Prefers from Manufacturing Industry

Quality analyst - on paper 1 Year experience required Mini 2 years experience in service desk Skills- technical support/ it support/troubleshooting Hyderabad 6 lpa WFO Graduate 5 days working Us shifts Required Candidate profile Perks and benefits 2 ways cabs

Urgent Requirement Company: Solar Square Energy Designation: Quality Engineer & Project coordinator Salary : 18k to 20kl Qualification : B-tech (Electrical) Bike is Mandatory Age below30 Experience : Freshers also Eligible Languages: Hindi & English Location : Pune, Nashik & Kolhapur For more details: 7569532107 or WhatsApp

Roles and Responsibilities Conduct quality audits, inspections, and monitoring to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes for solar energy projects. Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions. Ensure supplier quality control through regular audits and monitoring. Analyze data from various sources (e.g., sensors) to monitor project performance and identify trends.

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

Designation - Chemist /Officer / Sr. Officer - QC Company - Leading Chemical Mfg. Company Job Location - Dahej, Bharuch Qualification - B.Sc. / M.Sc. Experience - 1yr. to 6yrs. Total Openings - 5 Nos. share with your friends. Required Candidate profile Analysis of RM, PM, IP, FG prepare approved or rejected test report calibration activity for laboratory instrument like - GC, HPLC, IC, Balance, pH Meter, Ion Analyzer, Karl Fischer Total Openings- 5