Quality Manager

About Bhalothia Udyog Bhalothia Udyog is a dynamic and innovative company dedicated to delivering high-quality products and services to our clients. We pride ourselves on fostering a collaborative and growth-oriented work environment. As we expand our market presence, we are looking for a passionate and skilled Quality Manager to join our team. Roles and Responsibilities of Quality Manager at Bhalothia Udyog Key Responsibilities: Quality Management System (QMS): Implement, maintain, and improve the ISO 9001 / IATF 16949 / GMP or relevant quality systems. Conduct internal audits and support external audits (customer/certification). Ensure documentation compliance and control. Process Control and Improvement: Establish quality assurance processes and checkpoints in manufacturing. Lead root cause analysis and CAPA (Corrective & Preventive Actions) for process deviations and defects. Identify and drive process improvement initiatives using Lean/Six Sigma tools. Product Quality: Monitor incoming, in-process, and final product quality. Review and approve quality inspection reports, testing protocols, and batch records. Coordinate with suppliers and production to manage non-conformities. Customer Quality: Handle customer complaints, warranty issues, and conduct customer audits. Ensure compliance with customer-specific requirements. Track quality KPIs such as PPM, rejection rate, and delivery quality. Team Management: Lead, mentor, and train the quality team including QA/QC inspectors and engineers. Conduct periodic training on quality standards, tools, and techniques. Vendor Quality Management: Evaluate and audit supplier quality systems. Drive vendor development and quality improvement programs. Reports & Analysis: Provide regular reports to management on quality metrics, trends, and improvements. Use tools like Pareto Analysis, Fishbone Diagram, FMEA, 8D Report, SPC, MSA. Key Performance Indicators (KPIs): Product rejection rate (Internal & Customer) Customer complaint resolution TAT Number of successful audits (Internal/External) CAPA closure effectiveness First Pass Yield (FPY) Supplier rejection rate Cost of Poor Quality (COPQ) Key Skills & Competencies: Strong analytical and problem-solving skills Knowledge of quality tools (7 QC Tools, FMEA, 8D, etc.) Familiarity with ISO/IATF/GMP compliance Team leadership and communication skills Data-driven and attention to detail Proficient in MS Excel, SAP/ERP, and quality software tools