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3.0 - 6.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Greetings From Continental Hospitals Hiring For Quality Assistant Manager Position. Roles and Responsibilities A Quality Manager in a hospital is responsible for ensuring that the hospital consistently provides high-quality care and services while adhering to regulatory standards . They develop, implement, and maintain quality management systems, oversee audits, and improve processes to enhance patient safety and satisfaction. Key Responsibilities: Develop and implement quality management systems: This includes setting policies, procedures, and standards for various hospital functions, such as patient care, medical records, and infection control. Oversee NABH accreditation: Ensure the hospital meets all requirements for NABH accreditation, including conducting pre-assessments and gap analysis, and implementing corrective actions. Conduct internal audits: Regularly assess hospital processes and procedures to identify areas for improvement and ensure compliance with standards. Analyze data and generate reports: Collect and analyze data on patient outcomes, quality indicators, and patient satisfaction to identify trends and inform improvement efforts. Implement and monitor continuous improvement initiatives: Use tools like Six Sigma and Lean to identify and eliminate waste, improve efficiency, and enhance patient care. Collaborate with various departments: Work with clinical, administrative, and support staff to implement quality improvement programs and ensure compliance with regulations. Provide training and education: Develop and deliver training programs for staff on quality management systems, patient safety, and regulatory requirements. Maintain documentation: Ensure all necessary documents are maintained and updated, including policies, procedures, audit reports, and corrective action plans. Required Skills: Knowledge of NABH standards and regulations: A deep understanding of NABH accreditation requirements and healthcare regulations is essential. Excellent communication and interpersonal skills: Effective communication with staff, patients, and regulatory agencies is crucial. Analytical and problem-solving skills: The ability to analyze data, identify problems, and develop solutions is essential. Project management skills: Managing quality improvement projects and implementing changes effectively is a key responsibility. Leadership skills: Motivating and engaging staff in quality improvement initiatives is essential. Strong organizational skills: The ability to manage multiple tasks and deadlines effectively is important. Educational Background: A Bachelor's degree in a relevant field, such as M.b.a health administration,
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
1. Knowledge of Quality Systems - TS 16949 2. Technical Skills - Measuring Instruments 3. Handle the Quality inspector& quality check through patrolling 4. Fulfil the quality requirement by making cluster of machines
Posted 1 month ago
2.0 - 6.0 years
4 - 6 Lacs
Kolkata, Saraipali, Raipur
Work from Office
Were Hiring: Electrical Quality Engineer Solar Ground Mount Projects Location: Saraipalli, Dist..- Mahasamund, Chhattisgarh (Near Raipur) Experience: 3–4 Years Industry: Renewable Energy | Solar EPC Availability: Within 30 Days Are you passionate about quality and precision in solar power execution? We are looking for an Electrical Quality Engineer to ensure the highest standards of electrical work in our ground-mounted solar projects across India. Key Responsibilities: Implement and monitor Quality Assurance/Quality Control (QA/QC) protocols for all electrical works on-site. Inspect and verify installation of solar modules, DC cabling, inverters, LT/HT panels, earthing, and transformers. Ensure compliance with approved SLDs, electrical drawings, IS/IEC standards , and client specifications. Conduct inspections, testing, and commissioning of electrical systems, including insulation resistance testing, continuity checks, and HT Hi-Pot tests. Prepare quality checklists, reports, non-conformance records (NCRs), and corrective actions. Coordinate with EPC, design, and O&M teams for punch point resolution and project handover. Guide subcontractors and site teams on quality standards and best practices. Maintain documentation for audits, client inspections, and certification requirements. Desired Candidate Profile: Diploma / B.E. / B.Tech in Electrical Engineering. 3–7 years of relevant experience in electrical QA/QC for solar ground mount or industrial projects . Strong understanding of electrical testing protocols, safety standards, and renewable energy systems. Proficient in MS Office, AutoCAD, and QA documentation tools. Will be posted at Project Sites permanently. What We Offer: Opportunity to work on high-impact solar infrastructure projects. A culture that values integrity, learning, and technical excellence. Competitive salary, project allowances, and site stay facilities. Apply Now: Email your resume to hr@kslcleantech.com Be the force behind solar quality. Join us in powering a greener future!
Posted 1 month ago
6.0 - 10.0 years
5 - 9 Lacs
Mumbai
Work from Office
Roles and Responsibilities The candidate will work in the Mechanical Engineering Quality Control / Inquiry team in the head office at Mumbai. The candidate will be responsible for: Understanding the customer drawings with tolerances Measuring the samples and goods produced using various tools Calculating weights from engineering drawings/models. Entering the data in the ERP Making and Sending Quotes to overseas customers Working with the Sales and Inquiry teams Corresponding with the customers Coordinating with the Suppliers Analyzing the customer complaints, root cause analysis, finding solutions to resolve the complaints Manage the Quality Control team Desired Candidate Profile We are looking for a Mechanical Engineer with 6-10 years of experience. The candidate should be smart, have strong logic and engineering fundamentals. The candidate should be well versed with using Instruments like Vernier Callipers, Micrometres, Thread Gauges, etc. The candidate should also be well versed using 3D modelling software tools like SolidWorks / AutoCAD. He should be hard working and have good communication skills. Excellent written communication skills in English is a MUST. THE JOB REQUIRES THE CANDIDATE TO WORK IN OFFICE AT NARIMAN POINT, MUMBAI. ONLY CANDIDATES STAYING BETWEEN CHURCHGATE - BORIVALI OR CST - THANE/VASHI WILL BE CONSIDERED. OTHERS ARE REQUESTED NOT TO APPLY.
Posted 1 month ago
0.0 - 1.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Job Title: Diploma Engineer Trainee Quality Shift In-charge Job Description: We are seeking a motivated and enthusiastic Diploma Engineer Trainee to join our dynamic team. The ideal candidate will be a recent graduate with a diploma in engineering and a passion for learning and professional growth in the engineering field. Responsibilities: - Assist in the Quality Assurance Shift activity. - Support senior engineers in conducting research and analysis to solve technical problems. - Participate in Daily meetings and contribute to discussions on to reduce Rework & Rejection reported in Shop floor. - Prepare technical documentation, reports, and presentations as required. - Collaborate with team members to ensure that engineering standards and safety protocols are upheld. - Engage in on-the-job training to develop skills in various engineering disciplines. - Maintain a positive attitude and a willingness to learn from experienced engineers and mentors. - Train team members & monitor the work according to Standards, Procedures & Customer Requirements. - Ensure 4M condition at Shop floor Qualifications: - Diploma in Engineering (Mechanical, Electrical, Civil, or related field). - Strong analytical and problem-solving skills. - Basic understanding of engineering principles and practices. - Proficiency in technical software and tools related to your field of study. - Excellent communication and interpersonal skills. - Ability to work effectively in a team-oriented environment. This is an excellent opportunity for a recent graduate to gain hands-on experience and develop their skills in a professional setting. If you are eager to start your career in engineering and are ready to take on challenges, we encourage you to apply. Roles and Responsibilities Job Title: Diploma Engineer Trainee - Quality Shift In-charge Roles and Responsibilities: - Assist in overseeing the quality control processes during the designated shift, ensuring adherence to established standards and procedures. - Conduct regular inspections and audits of production processes and outcomes to identify areas for improvement and ensure compliance with quality specifications. - Coordinate with the production team to implement corrective actions for any non-conformities detected during quality checks. - Support the development and maintenance of documentation related to quality management, including inspection reports, quality standards, and process improvements. - Participate in training sessions for team members on quality control techniques and best practices to promote a culture of quality awareness. - Analyze quality data and prepare reports to communicate findings to management and suggest potential improvements. - Collaborate with cross-functional teams to facilitate the resolution of quality issues and support continuous improvement initiatives. - Stay updated on industry trends and advancements in quality management practices to enhance the effectiveness of the quality assurance processes. - Ensure compliance with safety regulations and maintain a clean and organized work environment in alignment with quality standards. - Contribute to the training and development of other trainees and new team members in quality control methodologies and procedures.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionThe Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti-corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. What are we looking for? Quality Assurance (QA) Quality Management Adaptable and flexible Agility for quick learning Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Jetpur
Work from Office
1. Inspect and test balls and rollers for dimensional accuracy, surface finish, and material properties. 2. Implement corrective actions to prevent recurrence of quality issues. 3..Evaluate suppliers based on quality, reliability, and performance. Required Candidate profile Develop and implement quality policies, procedures, and standards for rollers. Maintain accurate and up-to-date quality records. Investigate and resolve customer complaints related to roller quality.
Posted 1 month ago
0.0 - 6.0 years
1 - 4 Lacs
Coimbatore
Work from Office
Responsibilities: Collaborate with cross-functional teams on product development & launch. Conduct regular inspections at all stages of production. Ensure compliance with industry standards & customer requirements. Food allowance
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
Gurugram
Work from Office
Responsible for Quality Checking/ Repairs of Mobile Handsets. Work on in-house software for mobile handsets grading. Required Candidate profile Candidate must have some prior experience in Quality Checking/Repairs of mobile handsets. Candidate must have basic excel knowledge. Candidate with Similar Work Experience preferred. Perks and benefits Best in the industry
Posted 1 month ago
3.0 - 5.0 years
1 - 3 Lacs
Chennai
Work from Office
1–2 years of QA/QC experience, preferably with educational/legal books Strong in error and root cause analysis Proficient in Acrobat, MS Office; skilled in reporting and presentations Experience in quality reports and leading QA meetings Required Candidate profile work From Office Bachelor's degree in a relevant field At least 3-5 years of experience in quality assurance Experience with statistical analysis. Strong communication and collaboration skills.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Jammu
Work from Office
1. To print materials as per production plan and agreed specifications. 2. Machine setting and changeover and machine operations. 3. Regular quality control throughout the shift and visual quality check. 4. To maintain departmental & Machine Housekeeping. 5. To maintain machine health. 6. To maintain record keeping. * DIPLOMA/ITI - ELECTRICAL / MECHANICAL / ELECTRONICS With Min 5 Years of Experience.
Posted 1 month ago
9.0 - 14.0 years
30 - 35 Lacs
Chennai
Work from Office
Interact with business users to study and analyze the business requirements and assists the users to document their requirements Provide solution design to meet the business requirements and document the solution in the setup document and functional specification Define the test plan and test scenarios, and assist the users to prepare test script and perform system testing Provide functional training to the key users and then the key users will then train the end users. That is the train the trainer approach Investigate system problems encountered by users and provide resolutions Perform quality check of project deliverables and ensure it is in good quality and meet IT internal standard Proactively identify the improvement areas of Oracle techniques, methodologies and deliverables Provide coaching to Application functional team members and training new joiner Able to work independently with quick learning ability Come join our global, inclusive & diverse team Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Udaipur
Work from Office
Perform colour testing (visual/spectrophotometer). Conduct density , Impact test, hardness , tensile & compressive strength tests. Maintain records, prepare test reports, and logs. Coordinate with production for quality issues and improvements. Desired Candidate Profile B.Sc/Diploma degree in Chemistry or Polymer Science or Rubber Technology.
Posted 1 month ago
3.0 - 8.0 years
6 - 10 Lacs
Chennai
Work from Office
As a Quality Engineer, you ensure high quality of software solutions in collaboration with the whole development team. Your focus lies on effective testing, quality in automation, programming and deploying software. Automation of test activities plays an important part in your role. You understand and use the required tooling to support this. - Grade Specific You have >3 years experience as Quality Assurance and Test Engineer. You have respect and influence on customers and colleagues. You have experience with coaching and setting up new teams. You have several years of experience with various clients.
Posted 1 month ago
3.0 - 5.0 years
3 - 8 Lacs
Pune, Chennai, Mumbai (All Areas)
Work from Office
Minimum Mandatory Skill Set Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Brief Job Profile Claims adjudication, Fraud and leakage control, Client/provider feedback, Team training and retention, Investigation Desired Competencies/ Skill Set MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry Health Insurance, TPA, Hospitals, Healthcare
Posted 1 month ago
3.0 - 5.0 years
3 - 8 Lacs
Kolkata, Ahmedabad, Greater Noida
Work from Office
Minimum Mandatory Skill Set Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Brief Job Profile Claims adjudication, Fraud and leakage control, Client/provider feedback, Team training and retention, Investigation Desired Competencies/ Skill Set MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry Health Insurance, TPA, Hospitals, Healthcare
Posted 1 month ago
1.0 - 4.0 years
8 - 12 Lacs
Mumbai
Work from Office
Overview The Global RFP team contributes to the success of sales and associated revenue generation through responding to RFP's, RFI's, Risk Management Market Surveys and Vendor Questionnaires for the MSCI’s Index, Analytics, Sustainability & Climate (S&C), Real Assets and Private Capital Solutions (PCS) business segments. The RFP team manages the entire RFP process: provides consistently high quality responses and acts as a single point of coordination across internal functions and groups. Responsibilities Liaising with sales and product management to understand specific client requirements and the corresponding product pitch / positioning message Providing high quality responses that are relevant to the requirements and instructions specified in the RFP issued by the client. Managing the RFP project by assessing and arranging for resources, determining the project schedule, communicating progress and challenges with key stakeholders and implementing quality checks to final submission document Developing a global mindset and establishing good working relationships across multiple teams and locations – Product teams, Implementation, Technical , Managed Services, Legal and Finance teams for accurate and up-to-date representation of facts in RFPs Contributing to creation of high quality proposals by updating database with new information- new product release documents / new responses created / other firm wide developments Continually enhancing one's own knowledge on the features of our products and commonly used concepts to respond to questions that are analytical in nature Effective prioritization and time management skills. Qualifications Strong Bachelor Degree in Mathematics, Physics, Engineering, IT or similar subject. Post graduate qualification in Finance, Administration, Technology or ESG 2+ years experience in Financial analysis, ESG ratings, Technology, Operations or Administration. Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines whilst meeting client expectations. Excellent verbal and written communication skills. What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
Posted 1 month ago
3.0 - 8.0 years
2 - 4 Lacs
Noida
Work from Office
Summary: Quality control is an important part in the publishing. because it helps ensure that consumers get what they pay for. Quality controllers help companies maintain this reputation by making sure that their products and services are consistently high-quality. Job Description: • Distributes manpower to current requirements and monitors individual and team performance closely. • Presides and/or mediates meetings and discussions whenever issues, concerns, updates, and recommendations are brought up. Knowledge of typography. • Well-versed in pre-press activities. • Familiarity with style sheets/journal and book templates. • Familiarity with electronic checking tools. • Familiarity with technology updates. • Familiarity with proofreading marks. • Setting up templates for layouts. • Knowledge of color systems. • Understanding/implementing customer requirements. • The final responsibility for the quality of final print and web PDF files. • Responsible for delivery of proofs as per schedule. • Monitoring the productivity of the QC team. • To analyze customer input materials. • Load balancing and capacity planning. • To prepare various Quality measure report Preferred candidate profile Requirements: • Minimum 3-6 year of experience in quality check of journals /books with a high emphasis on quality. • Knowledge of the journal and model specifications. • Knowledge of the pre-press production workflow. • Knowledge of house styles, guide. • Ability to recognize inconsistencies. • Attention to detail. • Ability to sustain focus and work independently. • Analytical thinking and eye for details. • Passion for reading/editing, flexible to work in rotational shifts. • Typesetting. • Publishing. • Production Editors. • Quality Controller. • Client Interaction. • Type Setting.
Posted 1 month ago
1.0 - 2.0 years
2 - 2 Lacs
Panvel
Work from Office
Role & responsibilities Candidate have basic knowledge of quality check and OBA Candidate have knowledge of electronics components Candidate should be able speak and write in English . Preferred candidate profile
Posted 1 month ago
0.0 - 1.0 years
3 - 4 Lacs
Chennai
Work from Office
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a Analyst Accounts Payable in Chennai. What a typical day looks like: Process invoices as per the standard operating procedures and meet the targets. Resolve discrepant invoices as per the standard operating procedures. Reporting activities - Generate and update the AP. Passing rectification entries for the errors identified by internal QC team Perform quality Check Select Invoices for payment and release as per the standard operating procedures . Create / Update Vendor Master records based on Standard operation procedures. Must provide Innovative ideas to improve process The experience we re looking to add to our team: B. com / BBA(Finance) / M. Com / MBA(Finance). Good understanding on MS applications. 0-1 Year Exp in Accounting /AP Domain Good knowledge of accounting principles. Good written/oral communication skills in English Proficiency in MS Excel and ERP Systems. Good analytical skills and should be a team player. Willingness to work in complex environment with strict deadlines on projects Here are a few examples of what you will get for the great work you provide: Paid Time Off Health Insurance DD13 Job Category Finance Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex. com and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Chandigarh
Work from Office
Key Responsibilities: Make outbound calls to prospective customers/clients. Inform customers about products, services, offers, and promotions. Follow scripts and call guidelines for effective communication. Record information, feedback, and customer needs accurately in CRM tools. Build positive relationships with customers to ensure repeat business. Follow up on previous interactions as necessary. Meet daily/weekly/monthly call and conversion targets Listen to and evaluate recorded/live calls for quality assurance. Audit tele caller performance against set benchmarks (e.g., script adherence, tone, compliance Maintain a polite, friendly, and professional tone in all customer interactions. Meet daily, weekly, and monthly calling and conversion targets.
Posted 1 month ago
6.0 - 11.0 years
5 - 7 Lacs
Ahmedabad
Work from Office
Role & responsibilities B.E. - 5 to 10 Years Experience in QA/QC Diploma - 7 to 12 Years Experience. NDT ASNT Level-2 in RT, UT, PT, MT & VT. Inspection of Rotating and static Equipment QA/QC for Rotating Equipment (Rotary Equipment) e.g. Pump, Compressors, Fan, Blowers etc. Static equipment (specifically in Reactors, Heat Exchangers & Pressure Vessel) and its manufacturing / inspection sequences from raw material to final painting and Packing. Candidate with field inspection experience. knowledge in manufacturing, assembly, inspection/testing and Preservation process of main/various sub-ordered parts for static equipment.
Posted 1 month ago
5.0 - 6.0 years
3 - 3 Lacs
Chennai
Work from Office
Ensure product quality by monitoring production processes, conducting audits, managing documentation, and ensuring compliance with regulatory and safety standards. Coordinate with QA/QC teams for continuous improvement. Recruiter: 6369175733 Required Candidate profile Graduate in Science with 5 years of experience in quality assurance or quality control within the FMCG or cosmetics industry. Strong knowledge of GMP, regulatory compliance and quality standards.
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Quality Auditor: Experience / Knowledge of Credit Card or BFSI products is necessary Experience of at least two years in training in the field of soft skills and communications. Key responsibilities of a call center Quality Auditor: Call Monitoring: Regularly listen to recorded customer calls to assess agent performance against established quality standards, including communication skills, product knowledge, issue resolution, and compliance with company policies. Performance Evaluation: Use standardized scoring systems to evaluate agent performance based on key metrics like customer satisfaction, sales conversion rates, adherence to scripting, and handling of difficult situations. Feedback and Coaching: Provide detailed feedback to agents, highlighting areas of strength and areas for improvement, through individual coaching sessions or team training programs. Trend Analysis: Analyze call data to identify patterns and trends in agent performance, including common customer issues, areas where training may be needed, and potential systemic problems. Quality Standard Development: Contribute to the development and maintenance of quality standards and performance metrics aligned with company goals and customer expectations. Calibration Sessions: Participate in regular call calibration sessions with other quality auditors to ensure consistent evaluation criteria and standards are applied across the team. Reporting and Data Analysis: Generate reports on call quality metrics, identify areas for improvement, and present findings to management to inform decision-making. Compliance Monitoring: Ensure agents are adhering to regulatory requirements and company policies regarding customer interactions. Required Skills for a Call Center Quality Auditor: Strong Listening Skills: Ability to actively listen to customer interactions and accurately assess agent performance based on conversation details. Analytical Skills: Analyze data and identify patterns to pinpoint areas for improvement and develop targeted training solutions. Communication Skills: Effectively communicate feedback to agents, both verbally and in written form, with constructive criticism and clear expectations. Customer Service Knowledge: Understanding of customer service best practices and the ability to identify areas where customer experience can be enhanced. Technical Proficiency: Familiarity with call recording systems, quality monitoring software, and CRM platforms.
Posted 1 month ago
6.0 - 8.0 years
3 - 5 Lacs
Bharuch, Jhagadia, Ankleshwar
Work from Office
Role & responsibilities B.TECH Food Technology profile with 6+ years into QA/QC Preferred candidate profile
Posted 1 month ago
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