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Quality Call Auditor & Training Specialist

Quality Call Auditor & Training Specialist

Super Scholar

1 - 3 years

3 - 5 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Training Auditor HR processes Excel HR operations HR Process quality Manager Quality Control Powerpoint Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Quality call auditor & Training Specialist

Company: Neuraleap Hire

Location: Remote/ Work from Home

Salary: 22,000 - 25,000 per month

Experience: 1 to 3 years

Joining: Immediate

About the Role:

Neuraleap Technology Group is seeking a proactive and detail-oriented Quality call auditor & Training Specialist to join our team. This role is ideal for someone who enjoys analysing HR and recruitment processes, auditing recruiter performance, and conducting training sessions to maintain quality and compliance.

You ll be responsible for auditing recruitment calls and internal HR processes throughout the month, along with delivering structured training sessions for recruiters and new joiners. The role demands strong observation skills, excellent communication, and the ability to deliver feedback and improvement plans in a professional and constructive manner.

If youre a self-starter who is confident with HR tools and passionate about maintaining standards through structured call audits and training wed love to connect.

Key Responsibilities:

Audit recruiter and candidate calls to evaluate communication quality, professionalism, and process adherence

Maintain audit reports and performance records using Excel and internal tools

Share feedback and improvement areas with recruiter s post-audit

Conduct HR training sessions for new joiners and recruitment teams once a month or as required

Develop and present training materials using PowerPoint

Monitor training effectiveness and propose refinements

Ensure HR processes like recruitment, onboarding, documentation, and compliance are followed

Collaborate with internal HR and recruitment teams to support overall quality control

What We re Looking For:

1 to 2 years of experience in call auditing, HR operations, and training

Strong attention to detail and ability to analyse communication quality

Excellent written and verbal communication skills

Proficient in Microsoft Excel and PowerPoint

Organized, deadline-driven, and capable of working independently

Comfortable with remote work setup

Immediate joiners only

If you re looking to expand your HR career into a role that combines training with process quality and performance evaluation apply now and be part of our growth-oriented, remote-friendly team!

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Quality Call Auditor & Training Specialist