876 Quality Audit Jobs - Page 32

What you will do Let’s do this. Let’s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. The Associate conducts complaint investigation tasks related to customer feedback records and records with limited information available, as well as records that might not require any investigation. The Associate also determines if complaint investigations require critical issue for further higher level investigation. Evaluates and ensures triaged product complaint records stay in sync with applicable procedures Evaluates and manages customer feedback records to closure Evaluates records that have been determined to be voided and completes the void process Owns records with limited information Completes assigned assessments per applicable procedures Ensures quality of complaint records Drives the complaint process per SOP requirements Owns or handles the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide Supports management of assigned projects or project tasks to achieve agreed results within time and with encouraged quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor’s degree and 0 to 3 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences' experience OR Diploma and 4 to 7 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences' experience Preferred Qualifications: Basic to Intermediate understanding of other tools (e.g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data. Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools. Understanding of key regulations (e.g. EMA, FDA) and ethical guidelines (GxP) governing the Pharmaceutical industry Accurate utilization of process management systems (eg Amgen CDOCS for controlled documents or Amgen Learning Management System LMS) to process materials; creation & distribution of status reports Experience in at least one of the following areasQuality Management, Document Management, Quality Assurance, Learning Management / Learning Management Systems (LMS) Practical experience with and knowledge of MS Office Applications (e.g. Microsoft Word, Excel, Visio) Practical experience with handling projects / multiple projects at the same time Verbal and written communication skills/writing skills Process/business writing skills Technical Learning Skills - ability and willingness to learn new technologies, processes, and methodologies. Active listening skills Critical/problem-solving/logical thinking skills and process oriented Ability to understand and follow processes / process instructions Attention to detail Ability to translate business and key collaborator feedback and requirements into accurate and efficient processes using clear language and format What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Position : Quality Auditor Minimum Experience : Freshers Location : Gurgaon Timings: Flexible with Shifts How to Apply: Interested candidates can send their resumes to: Email: jasleen.2.kaur@niitmts.com Contact: 7042458078 Job Description Quality Auditor role with NIIT Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers. Excellent Written & Verbal communication skills. Responsibilities: Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone. Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Skill required: Marketing Operations - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for? A QA specialist in email, web content, direct mail, and fax ensures the quality and consistency of these communications before they are sent out. To verify that content is accurate, clear, and visually appealing, and that the materials function as intended (e.g., links work, images display correctlyIt would be great to be proficient in: Testing methodologies, Communication and problem-solving Functional and non-functional testing This includes understanding different testing techniques, using various testing tools, and collaborating effectively with stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description: 1.Handling of QMS related activities i.e., CAPA ,etc 2.Handling of Market Complaint with related investigation. 3.Preparation, review and implementation of SOPs. 4.Handling of Internal Audit and related activities. 5.Preparation and handling of Audit related activities. 6.Preparation of Audit Compliance Report. 7.Preparation of Documentation, i.e., COA, COO, MSDS, TD. 8.Calibration/Validation of Instruments.

TRMN is looking for Assistant Manager - Quality Assurance. Handling customer complaints Good skills on measurement and GD&T Parameters Can handle suppliers and daily Receiving and shipping inspection management Take care of daily quality operations and support for trouble shooting Drawing reading of molded, die casted and stamped components Implementing quality control policies Rating suppliers Identifying faults throughout the production process Adhering to legislation requirements Ensuring that all company policies and procedures are followed by all employees Monitoring the progress of projects to ensure that deadlines are met Working with management to develop new quality control processes and procedures Conducting investigations into employee complaints about health or safety issues Participating in regular staff meetings to discuss quality issues and concerns. Note: - Experience with Seat Belt and Supplier of Maruthi Suzuki is preferable. Interested can send resumes at manohara.is@trmn.biz

Role & responsibilities Quality Management Systems : Develop, implement, and monitor quality assurance programs across all departments, ensuring alignment with national and international standards such as NABH, JCI, and ISO. Policy and Procedure Development : Formulate and update hospital policies and standard operating procedures (SOPs) to comply with the latest accreditation requirements. Audits and Compliance : Conduct regular internal audits, mock surveys, and surprise inspections to assess adherence to quality standards and identify areas for improvement. Training and Development : Organize training sessions for clinical and non-clinical staff on quality standards, patient safety protocols, and best practices to foster a culture of continuous improvement. Data Analysis and Reporting : Collect and analyze data on quality indicators, patient feedback, and clinical outcomes to prepare reports and dashboards for management review. Incident Management : Investigate incidents such as medication errors or adverse events, perform root cause analysis, and implement corrective and preventive actions (CAPA). Accreditation Coordination : Liaise with external accreditation bodies, prepare necessary documentation, and ensure readiness for audits and assessments. Committee Participation : Attend relevant committee meetings, document minutes, and follow up on action items related to quality improvement initiatives. Preferred candidate profile Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. In-depth knowledge of healthcare regulations and accreditation standards. Ability to lead training sessions and workshops.

Roles and Responsibilities Conduct quality inspections at site to ensure compliance with project specifications, codes, and regulations. Prepare daily checklists for materials received on-site and verify their conformity to approved drawings and standards. Perform visual examinations of construction work, including concrete finishing, steel reinforcement, and overall appearance. Identify defects or deviations from specifications and recommend corrective actions to be taken by contractors. Maintain accurate records of inspection results, test data, and non-conformance reports.

Role & responsibilities: Denial Coder in Radiology Quality Auditor: Auditor should have 4+ years of experience in Rad denial experience and IVR experience will be added advantage. Denial Radiology quality auditor: Life science graduate is mandatory Able to analyze the denial trend and come up with solutions. Need to provide education to the team and support the team wherever is required Need to work independently. Should have good verbal and written communication Should have knowledge in all the modalities and denial workflow In depth knowledge about the payer policy and denial concepts NCCI edits, MEU, medical necessity. Timings & Transport 1. Shift timings 8.30am 5.30Pm 2. FIVE DAYS WORKING (MONDAY - FRIDAY) 3. Need to be Comfortable with WFO-Work from office. Contact Details: HR - Aravind N - 7286960006

Implementing SOPs, Internal & External Audits, third parties ,RITES , PG and Non PGs inspection and checking all bills to TC after loading ,perform final inspection of items including visual & dimensions as per quality Standards.

Hiring Quality Auditor / QA Minimum 1 to 2 years of experience ( on documents)from international travel BPO GDS must Excellent command over quality tools Only immediate joiners No fresher's or other Process experience can apply Required Candidate profile Candidate only with Relevant experience can apply Rotational/ Day shift available Salary between 30 to 50 k depends on experience PF + insurance Share resume @7838882457 Shristi

Role & responsibilities Process audit CTQ/CTP audit of above processes 2. To ensure quality and system awareness at the unit 3. Raw material, in-process and finished goods inspection, as per established SOPs 4. Ensure Process inspection as per the set frequency 5. Address internal complaints and problems with Root cause analysis and CAPA 6. Action effectiveness review/ audits on problems identified 7. Track daily productivity of the machines and plan the productivity improvement actions 8. Keep close communication with Quality team 9. Manage & report daily & monthly dashboards related to PQCDS (Productivity, Quality, Cost, Delivery & Safety) Bike is mandatory Interested candidates share their resume to below email id himashwetha.d@cielhr.com

IMMEDIATE Process Quality Analyst – Min. 1 year experience Customer Service Executive – Min. 1 year experience Travel Domain SEO Executive – Min. 1 year experience Content Writer – Min. 1 year experience CV on - 8109732737

Ensure compliance with quality standards throughout the production process. Manage & maintain customer documentation, including PPAP (Production Part Approval Proces forging and rolling process Required Candidate profile Liaise with the production and engineering teams to implement quality improvements. Support training and continuous development of team members related to quality standards.

Project Role : Quality Assurance Lead Project Role Description : Develop and maintain quality processes and conduct reviews working with global QA initiatives and processes. Must have skills : SAP Quality Management (QM) Good to have skills : SAP HANA DB Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Should have completed Graduation from reputed College/University Summary :As a Quality Assurance Lead, you will be responsible for developing and maintaining quality processes, conducting reviews, and collaborating on global QA initiatives and processes. Your role will involve ensuring high-quality standards are met consistently. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead and oversee quality assurance activities Implement quality control processes Analyze and improve quality metrics Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Quality Management (QM) Good To Have Skills:Experience with SAP HANA DB Administration Strong understanding of quality assurance principles Knowledge of quality management systems Experience in conducting quality audits Excellent problem-solving skills Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP Quality Management (QM) This position is based at our Gurugram office Should have completed Graduation from reputed College/University Qualifications Should have completed Graduation from reputed College/University

Project Role : Quality Assurance Lead Project Role Description : Develop and maintain quality processes and conduct reviews working with global QA initiatives and processes. Must have skills : SAP PP Production Planning & Control Process Industries Good to have skills : SAP Quality Management (QM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Assurance Lead, you will develop and maintain quality processes and conduct reviews working with global QA initiatives and processes. You will play a crucial role in ensuring the quality of our products and services, contributing to the success of our organization. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Develop and maintain quality processes. Conduct reviews working with global QA initiatives and processes. Collaborate with cross-functional teams to ensure quality standards are met. Identify areas for improvement and implement corrective actions. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP PP Production Planning & Control Process Industries. Good To Have Skills:Experience with SAP Quality Management (QM). Strong understanding of quality assurance principles and methodologies. Experience in conducting quality audits and inspections. Knowledge of quality management systems and tools. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP PP Production Planning & Control Process Industries. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Quality Assurance Lead Project Role Description : Develop and maintain quality processes and conduct reviews working with global QA initiatives and processes. Must have skills : SAP Quality Management (QM) Good to have skills : SAP HANA DB Administration Minimum 12 year(s) of experience is required Educational Qualification : Should have completed Graduation from reputed College University Summary :As a Quality Assurance Lead, you will be responsible for developing and maintaining quality processes, conducting reviews, and collaborating on global QA initiatives and processes. Your role will involve working closely with teams to ensure quality standards are met and maintained. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead and oversee quality assurance activities within the organization. Develop and implement quality assurance policies and procedures. Conduct regular quality audits and reviews to ensure compliance with standards. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Quality Management (QM). Good To Have Skills:Experience with SAP HANA DB Administration. Strong understanding of quality assurance principles and practices. Experience in developing and implementing quality assurance processes. Knowledge of quality management tools and software. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 12 years of experience in SAP Quality Management (QM). This position is based at our Gurugram office. Should have completed Graduation from reputed College University. Qualifications Should have completed Graduation from reputed College University

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The DIS COE(Center of Excellence) team plays a crucial role in establishing solution foundation principles to ensure strong delivery(sales operations) outcomes; create & implement mobilization SOP for seamless launch experience for new deals. Accomplished through the alignment of sales strategy with client and delivery teams, crafting of engagement strategies, providing capability support via sales messaging, coaching and quality compliance leadership to ensure noiseless transitions and delivery operations. The DIS COE team is also responsible for developing and deploying governance playbooks to evolve operational maturity of DIS deals to reach the auto pilot stage. The Performance, Risk and Quality Senior Analyst plays a vital role in performance management of our agents through deployment of the standardized Quality Sales Compliance framework, customizing the framework and best practices to fit the individual program requirements & specific client needs. The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills.The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills. What are we looking for? Interaction Assessment and Scorecarding?Develop or evolve appropriate scorecards relative to the sales motion, interaction composition, client compliance and other related measures?Develop, deploy and oversee the ongoing assessment, evaluation, analysis and coaching of Agent PerformanceInteraction CalibrationStructure internal and external (with client) interaction calibration methods, specific to each program to agree upon:?What good sounds like?Interaction decomposition?Assessment scoring rubric and values?Facilitate group and other forum discussions to aid in continued alignment and to allow agents to benefit from hearing feedback for themselves and others?Extremely good verbal & written communications and presentation skills?Ability to observe, analyze and give constructive feedback?Analytical / Quantitative skills?Effective problem-solving skills?Ability to prioritize, meet deadlines and work under pressure in an unstructured environment?Good interpersonal and collaboration skills?High level of maturity to handle people including but not limited to clients, stakeholders, peers etc. Roles and Responsibilities: Agent Performance Management?Define agent evaluation frameworks and methods for performance and quality?Enable our quality leads, sales coaches, and other agent performance roles on client programs?Reviews the TNI's for training interventions and performance managementAgent Performance Enablement?Collaborate with Sales Messaging team to understand and align assessment methods, interaction sequences and cadence?Ensure QA systems (Accenture's or client's) are configured optimally to gather and report on interaction recordings, transcriptions, scorecarding and coaching feedback Qualifications Any Graduation

Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The QA Specialist be a part of the team responsible for auditing website for various markets that deliver of marketing services to our client regarding the campaign and content management processes. Broad areas of work include: Auditing campaigns and online content for the website Completing audits as per client's requirements and agreed timelines Ensure quality and timely completion of audits Ensure clear feedback on errors Flag risks to quality to the leads and reporting of audit resultsRole requires Digital Marketing Ads & Promotion creation/designYou will help design, implement & manage Salesforce Marketing Cloud, a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. You will help incorporate incorporates integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. What are we looking for? Technical Skills: Experience in content/campaign management systems like SDL Tridion, AEM,ACM,SFMC etc Knowledge/basic experience in HTML coding and CSSFunctional Skills: 1yr experience in content management process and campaign management Experience in working with globally distributed teams 2 years of experience in a quality process as an auditor preferably in the content management spaceInterpersonal Skills: Strong Interpersonal and communication skills including ability to interact with senior members in the project board. Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required. Ability to take end-to-end ownership of audits by collaborating across teams and individuals. An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation. Roles and Responsibilities: The responsibilities / authorities include:Primary activities include Audit requests for all types of work using standard checklists Tracking audit results Completing audits based on targets and timelines Adhere to the audit framework when conducting audits Identify common defects and devise measures and actions for improvement Reporting audit results, feedback and progress on improvements at frequency defined by management Coach individuals to improve their output quality Maintain checklists versions and communicate updates to the teamOther management activities Identify operational risks and issues related to current process and indicate to operations Be flexible to work in shift hours ensuring complete overlap with markets and stakeholders Help in overall team's work-load by managing own deliverables and help team when required Qualifications Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Syniti ADM for SAP Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Full Time Engineering Summary :Experience on Syniti Data Platform Stewardship / ADM 2:Ensure risks, issues and dependencies are being recorded, monitored and proactively managed to minimize disruption to successful delivery 3:Participate in project reviews, approvals, and gating 4:Track and monitor benefits realization against planned targets 5:Ensure post project reviews in place Roles & Responsibilities: Design, build, and configure applications using Syniti ADM for SAP technology to meet business process and application requirements. Collaborate with cross-functional teams to deliver impactful solutions. Ensure high-quality code by conducting code reviews and testing. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in Syniti ADM for SAP technology and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills:Should have strong proficiency in RDBMS, ETL, query concepts using MS-SQL and Oracle 2:Should be capable of deliver complex ETL requirements and also knows about ADM architecture, repository creation and configuration, error handling, performance tuning 3:Should have worked on end to end implementations 4 Should have detailed knowledge on Data Quality Reports, Data Cleansing DCS Pages, Relevancy Reports, Relevancy Implementation, Rule Based Auto Cleansing, Backward Remediation, Harmonization Must To Have Skills:Experience in Syniti ADM for SAP technology. Strong understanding of software engineering principles and best practices. Experience in designing, building, and configuring applications. Experience in conducting code reviews and testing. Experience in providing technical guidance and mentorship to junior team members.Resource should have good communication skills 2:Resource should have good Leadership skills and team handling skills 3:Resource should have Analytical skills, presentation skills, ability to work under pressure Additional Information: The candidate should have a minimum of 7.5 years of experience in Syniti ADM for SAP technology. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Full Time Engineering

Roles and Responsibilities We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Mail Id- Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Will be responsible for overall quality of all processed fabrics/vinyl including incoming RM inspection, in process inspection and final inspection Responsible for documentation process of IATF,ISO Audit Update K Central at all appropriate level Required Candidate profile Documentation work for IATF, ISO Perks and benefits PF Yearly Bonus Increment

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

Hiring Quality Analyst For Travel International bpo Location-Delhi,Gurugram Salary Hike on last drawn Both Side Cab Should be from Travel International bpo only HRKIRTI@9462279630

We are looking for QA Manager / QA Executive to join our dynamic team and embark on a rewarding career journey You will also be responsible for identifying and resolving quality-related issues and ensuring that the company's products and services meet the requirements of customers Conduct regular quality audits to identify and resolve quality-related issues Develop and maintain quality metrics to track performance and identify areas for improvement Manage the documentation process for quality assurance procedures, including the creation and maintenance of standard operating procedures (SOPs).

Skill required: Trust & Safety - Content management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation