Work from Office
Full Time
- Be able to audit sales calls, support tickets for tangible & intangible parameters
- Train thoroughly with the CRM, understand the sales, support, admissions process in entirety and conduct audit pertaining to compliance, quality of call, any unfair means for sale etc- Review and evaluate audit findings along with objectives, method used for audit and prepare comprehensive audit reports for management internally- Audit customer support team basis incoming tickets and resolution to ensure learner experience is the best in class- Coordinate with training team to ensure regular training and retraining on good practices for sales and support teams- Ensure compliance with ethical standards and professional guidelines, and maintain confidentiality of audit information- Collaborate with cross-functional teams to ensure effective communication and resolution of audit issues- Stay up-to-date with industry trends and best practices, and incorporate them into audit processes and procedures
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