34 Qc Management Jobs

Supplier Quality Manager will play a crucial role in ensuring the quality and reliability of our suppliers. You will be responsible for driving supplier quality conformity management, managing supplier claims and quality issues, and contributing to the quality assurance aspects of supplier contracts. Your efforts will help us maintain high standards and continuous improvement in our supplier relationships. You have: University degree in Economics, Technics, Quality, Engineering or equivalent Minimum 5 years' experience within Telecom/High-tech industries Good awareness of standards ISO 9001 and TL 9000 standards Advanced English skills and (local language) Experience in Salesforce and Office suite Preferably you have also: Knowledge of 8D, Lean/6S methods, experience with standards ISO 22301; ISO 27001 and ISO 14001 Experience in Supplier relationships / Purchasing Auditors certifications in ISO 9001/TL 9000 Supplier Quality Conformity ManagementLead initiatives to ensure suppliers meet quality standards and compliance requirements. Supplier Claims and Quality IssuesManage and resolve supplier claims and quality-related issues efficiently. Supplier Quality Performance EvaluationOrganize and conduct surveys to evaluate supplier quality performance. Quality Assurance in Supplier ContractsContribute to the development and implementation of quality assurance measures in supplier contracts. Continuous ImprovementImplement continuous improvement programs, including supplier audits, assessments, and CIP (Continuous Improvement Programs). Develop expertise in supplier quality management and conformity. Enhance skills in managing supplier relationships and resolving quality issues. Gain experience in conducting performance evaluations and quality assurance.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Contract Management. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Investment Banking(CLM). Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Java API Microservices Integration. Experience3-5 Years.

Key Responsibilities: Training & Development: Participate in an extensive training program to gain a thorough understanding of the companys operations, including sales, marketing, customer service, finance, and operations. Project Management: Assist in managing and executing projects across different departments, ensuring timely delivery and quality standards are met. Data Analysis: Analyze business performance data, generate reports, and provide insights to improve business processes. Client Interaction: Engage with clients and stakeholders, understand their requirements, and ensure their needs are met effectively. Team Collaboration: Work closely with cross-functional teams to support business objectives and contribute to team goals. Required Candidate profile *immediately starters (next day of the interview) *Candidate must have good communication skills *Smart personality *Leadership qualities *Teamhandling *Problem solving *Good dressing *Eager to learn and travel Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel, mumbai all areas, MUMBAI SUBURBS, kalyan

We are looking for a skilled professional to join our team as a Manager - Delivery Quality at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 10-15 years of experience and a strong background in quality management, preferably within the healthcare industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead cross-functional teams to identify areas for improvement and implement changes to enhance overall quality. Collaborate with stakeholders to develop and maintain quality metrics and reports. Conduct regular audits and reviews to ensure compliance with quality standards. Provide training and coaching to team members on quality procedures and best practices. Analyze data and trends to identify opportunities for quality improvement. Job Proven experience in quality management, preferably within the healthcare industry. Strong leadership and communication skills, with the ability to motivate and guide teams. Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex data. Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines. Strong knowledge of quality management principles and practices, including ISO standards and regulatory requirements. Experience with CRM/IT enabled services/BPO operations is an added advantage.

Post -QA/QC Manager. Qualification - B.E Civil Engineer. Experience- 12 years. We are seeking an experienced and detail-oriented Quality Manager to oversee and ensure the highest standards of quality in our commercial building construction projects from Excavation, Waterproofing, RCC, Finishing and MEP activity The successful candidate will be responsible for developing, implementing, and maintaining quality management systems to ensure all construction work meets or exceeds industry standards, client expectations, and regulatory requirements. should be technically sound, good communication skills and have completed one project life cycle scratch to handing over. 1)Oversee quality control processes for RMC (Ready Mix Concrete) plants, including mix design, batching, and delivery. 2)Ensure compliance with relevant IS codes for steel reinforcement and other construction materials 3)Develop and maintain formwork checklists to ensure structural integrity and finish quality Create and update method statements for various construction activities. 4)Develop and maintain the company's quality manual and project-specific quality plans Conduct regular training sessions on quality standards and procedures for site staff . 5)In-depth knowledge of RMC plant operations and concrete technology Comprehensive understanding of IS codes related to construction, especially those pertaining to steel reinforcement (e.g., IS 456, IS 1786, IS 2502). 6)Experience in developing method statements, quality manuals, and quality plans Familiarity with formwork systems and quality control measures for formwork. 7)Ability to interpret and apply IS codes and other relevant standards Strong technical writing skills for developing method statements and quality documentation. 8)Prepare project-specific quality plans that align with client requirements and company standards. 9)Oversee the planning, execution, and evaluation of mock-up samples for various construction elements. 10)Identify and implement value addition opportunities throughout the construction process. 11)Collaborate with the design team and contractors to refine mock-ups and incorporate value-added features Ensure mock-ups accurately represent the final product and meet quality standards. 12)Lead the preparation and submission of high-quality award entries Coordinate with various departments to gather necessary information and documentation for award submissions . 13)Oversee the implementation of sustainable construction practices aligned with LEED, IGBC, and other relevant international green building standards Coordinate and manage the certification process for green building projects. 14)Ensure compliance with certification requirements throughout the construction process Stay updated on the latest developments in international green building certifications and sustainable construction practices. 15)Develop, implement, and maintain comprehensive quality control (QC) and quality assurance (QA) processes for all construction activities on-site. 16)Establish and maintain effective communication channels with all project stakeholders, including clients, architects, engineers, contractors, and subcontractors. 17)Coordinate pre-construction meetings to align all parties on quality expectations and requirements. 18)Facilitate regular quality-focused meetings with stakeholders to address ongoing issues and improvements Develop and implement strategies to promote a "right first time" approach across all construction activities.

Responsible 4 smooth functioning in processing of various products & systems as per the laid down procedure.Customer Complaint Handling.Corrective & Preventive Action for External & internal Product Quality Issues.Suppliers audit & Internal Audit Required Candidate profile Problem solving tools,knowledge of workshop kaizen, knowledge of system standards.Identifying & solving problems,Setting goals & targets,Commitment,Time management & Prioritizing,Training & Delegating

ENVIRONMENTAL HEALTH AND SAFETY RESEARCH & DEVELOPMENT CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Qualification : M.Sc / Phd / M.Tech

We are looking for a motivated and organized Team Lead to oversee our Data Entry & Processing Operations team. In this role, you will be responsible for supervising daily workflows, ensuring data quality and turnaround time, and helping your team grow and perform at their best. Key Responsibilities Lead and manage the Data Processing team responsible for validating land/property-related records for client banks. Plan and allocate daily tasks and monitor the accuracy, speed, and quality of outputs. Conduct regular reviews to track performance, identify challenges, and resolve them in collaboration with other teams. Oversee the Quality Check (QC) process, providing constructive feedback and guidance to improve results. Prepare daily, weekly, and monthly reports on productivity and accuracy. Document operational procedures, recurring issues, and process improvements. Act as the point of contact for coordination with management and other internal departments. Key Skills & Competencies Strong team leadership and people management skills. Excellent organizational and time management abilities. Problem-solving mindset with attention to detail. Hands-on experience with QC processes is an advantage. Ability to identify process gaps and drive continuous improvement. Proficient in Gujarati; working knowledge of English is preferred. Basic digital literacy (Excel, dashboard tools, internal workflow tools). Qualifications Bachelors degree in any discipline (or equivalent work experience). 2 to 4 years of experience in data processing or operational roles. Minimum 1 year of experience in a leadership or supervisory position. Experience in BFSI, real estate, or document-based workflows is a plus. Proficiency in Microsoft Excel or Google Sheets. Basic understanding of image editing software (online tools). Good attention to detail. Ability to manage time effectively and work on multiple tasks.

To conduct research , develop innovative solutions and designing products or systems , while continuously striving to advance technology and contribute to the organizational goals.

Naksha solutions is looking for Documentation and QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspection and testing procedures Analyze quality control data and trends to identify areas for improvement Develop and implement corrective actions to improve quality control processes Ensure compliance with industry standards and regulatory requirements

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description eview and approval of contractor’s FQAPs. Assuring implementation of Quality Plan. Inspection and audit of TL construction work including substation as per FQAP and checklists. Follow up of Quality observations/NCs and timely closure with contractor. Quality audits and Quality checks during erection of Towers. Quality inspection during stringing activity and experience in final checking of towers. Monitoring and planning the Site quality inspections through TPAs. Monitor and review all the Civil activities at site like material incoming, in-process activities, testing and commissioning. Inspection of Transmission line tower parts line templates angles and Bolts etc. Monitoring overall project quality control and quality assurance. Inspection of incoming materials (IMIR) Knowledge of relevant IS codes related to civil works. Preparation of NCs if any, find out root cause, proposed corrective action and suggest preventive action. Review of Drawings, SOP, FQP, Check list, etc. Implementing the QA/QC management system at the site. Provide daily & weekly feedback to project, and quality manager regarding progress reports, inspection & test status, quality issues & NC status. Preparing IMIR, Cube register, test reports for materials. Documentation and testing as per QAP & ITP Directly coordinating with the contractors regarding project activities such as construction, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and client requirements. Providing on job quality training. Reporting and documentation as per Indian Standards Auditing and documentation. Skills to do commissioning and testing. 3rd party inspector and contractor- management. Knowledge of Reinforced Cement Concrete, concrete cube test validation, NDT & core test. Knowledge of relevant IS codes of civil and structure works. Knowledge of raw material testing for civil construction works at site and lab.

Role & responsibilities Monitor and ensure the implementation of quality standards across all stages of food production, including sourcing, processing, and packaging. Develop and implement quality control procedures to ensure compliance with both internal and external standards, such as ISO, HACCP, FSSAI, FDA,FSSC , BRC and other relevant food safety regulations. Conduct inspections and audits of manufacturing processes to identify areas for improvement and ensure quality compliance. Implement, and maintain QMS in line with BRCGS & customer standards. The readiness of specs for efficient production of all new products, aligning with food safety and quality standards. Conduct regular internal audits & GMP inspections to ensure compliance with food safety and quality protocols. Supervise laboratory testing of raw materials, semi-finished, and finished goods- Chemical. Develop and validate Standard Operating Procedures (SOPs) for QC tests. Oversee the implementation & adherence to process controls & product standards, Manage online non-conformance issues, including root cause analysis and corrective actions. Conduct training sessions for staff on food safety, quality standards, and hygiene practices as per defined training calendar & overview the implementation. Promote a culture of quality awareness among employees Perform the quality testing of raw materials, in-process materials, and finished products. Perform and/or supervise regular sensory analysis and chemical tests on products to monitor their safety, quality, and shelf life. Track product defects or deviations and take corrective actions to address these issues. Maintain detailed records of quality checks, audits, and certifications. Document deviations and corrective actions as per company standards. Preferred candidate profile Should be committed to excellence. Should be a Team player Hands on experience in frozen food industry. Excellent communications skills

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Ability to work well in a teamAdaptable and flexibleCommitment to qualityWritten and verbal communicationAgility for quick learningNA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

BAPS SWAMINARAYAN HERBAL CARE is looking for QC/QA Manager to join our dynamic team and embark on a rewarding career journey Quality Assurance: Develop and implement quality control procedures and policies to ensure compliance with regulatory requirements and industry standards This involves creating quality control plans, conducting risk assessments, and establishing quality metrics Inspection and Testing: Perform inspections, tests, and sampling procedures to assess product quality and identify any deviations from standards This may include visual inspections, measurements, functional testing, and other specialized techniques They analyze test data and generate reports to document findings Process Improvement: Collaborate with cross-functional teams to identify areas for process improvement They participate in root cause analysis investigations to determine the underlying causes of quality issues and implement corrective actions to prevent reoccurrence Documentation and Reporting: Maintain accurate and detailed records of quality control activities, test results, and other relevant documentation They prepare quality reports, summaries, and presentations to communicate findings to management and stakeholders Training and Compliance: Provide training and guidance to employees on quality control procedures, standards, and best practices They ensure that employees understand and follow quality guidelines and regulatory requirements They also monitor compliance with internal quality policies and external regulations Supplier Quality Management: Collaborate with suppliers to establish quality requirements and monitor supplier performance They conduct supplier audits, evaluate incoming materials or components, and address any quality issues with suppliers Continuous Improvement: Stay updated on industry trends, emerging technologies, and regulatory changes related to quality control They actively seek opportunities for continuous improvement and implement new methodologies or tools to enhance quality control processes

PTRC- PERFICIO TESTING AND RESEARCH CENTRE is looking for Quality Manager to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems and processes. Conduct quality audits and inspections. Monitor and analyze quality performance metrics. Collaborate with cross-functional teams to address quality issues. Provide training and support on quality standards and procedures. Ensure compliance with regulatory and quality standards. Stay updated with industry trends and best practices in quality management. Leadership Skills Retail Knowledge Communication Skills Problem-Solving Abilities

Role & responsibilities Directly responsible for 2 to 3 Team Leads who will internal see 25 to 30 editors Ensure implementation of quality producers. This includes roll out of new procedures, keeping the team updated on client specifications Collaborate with other departments regarding policies and procedures Involvement in QA research and feedback. Channeling internally and externally through: timely follow-up with individuals or/ and the team to ensure the issue at hand is fully addressed and understood Suggest corrective and preventive actions Analyzing error trends and using the data to ensure the targeted group has received the required refresher/training o To improve the overall quality of deliverables by the team and come up with initiatives that increase overall quality and productivity • Identify areas of improvement in team by: o Regularly review and analyze error trends and other quality issues and implement corrective and preventive solutions o Regularly review the QC procedures they are up to date o Improve efficiency o Encourage and implement automation • Ensure the team is updated on the latest software updates and collaborate with the Process Lead/SME to suggest improvements • Represent the QC team in relevant meetings and calls • Team metrics and data organization: o To maintain the teams metrics and present them at monthly performance reviews o Ensure this data is used to display current performance and to ensure adequate capacity for projected volumes o To share this data with team management and the team to improve overall performance • Training and Documentation: Work with trainers and documentation representatives and management: o Organize the training plan for new recruits o Schedule refresher training for the team o Ensure all QC documentations are up to date o Assess documents on a quarterly basis to ensure they are in accordance with Deluxe, client and department expectation • Enforcement: o Ensure all relevant trackers are accurately updated by the team o Ensure that Team Leads are accurate and prompt with their task o To also ensure that established procedures are followed by the team and enforced regularly by the Team Leads • Be involved in business continuity and succession planning, ensuring the next generation of leaders are well groomed, think and act in the desire fashion: o To chart out team members growth in the company, along with Team Leads and managers, and plan for future growth and numbers, promotions, etc, and groom them in accordance with this plan o Work with senior employees individually, if possible, on projects that can bring out their strengths and allow them to develop o Monitor how Team Leads plan their tasks and provide guidance on delegation of tasks and grooming, when required • To ensure smooth and effective communication within the team • Maintain discipline within the team with respect to schedule adherence • To motivate the team and ensure high morale. Work with Leads, managers, and HR, to assure employee engagement are heard and addressed • Conduct annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads • Recognize and reward team members’ accomplishments, through various award nominations • To groom backups to take for all tasks Preferred candidate profile Preferably from BPO/KPO or media industry with minimum of 6 plus years of relevant qc management experience with team management role, should have been part of stakeholder management, involved in corrective and preventive qc measures , mentoring, performance evaluation of teams of qc edits. must be willing to work in all shifts and open to work in bangalore , all days work from home.

Key Responsibilities Lead and manage the Data Processing team responsible for validating land/property-related records for client banks. Plan and allocate daily tasks and monitor the accuracy, speed, and quality of outputs. Conduct regular reviews to track performance, identify challenges, and resolve them in collaboration with other teams. Oversee the Quality Check (QC) process, providing constructive feedback and guidance to improve results. Prepare daily, weekly, and monthly reports on productivity and accuracy. Document operational procedures, recurring issues, and process improvements. Act as the point of contact for coordination with management and other internal departments. Key Skills & Competencies Strong team leadership and people management skills. Excellent organizational and time management abilities. Problem-solving mindset with attention to detail. Hands-on experience with QC processes is an advantage. Ability to identify process gaps and drive continuous improvement. Proficient in Gujarati; working knowledge of English is preferred. Basic digital literacy (Excel, dashboard tools, internal workflow tools). Qualifications Bachelors degree in any discipline (or equivalent work experience). 24 years of experience in data processing or operational roles. Minimum 1 year of experience in a leadership or supervisory position. Experience in BFSI, real estate, or document-based workflows is a plus.

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1. Experience: 1-3 Years.

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Ability to work well in a teamAdaptable and flexibleCommitment to qualityWritten and verbal communicationAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & Responsibilities: As a QA Manager , you will lead the Quality function across multiple departments, including Quality Assurance (QA), Quality Control (QC), and Microbiology. This critical role ensures that manufacturing operations are fully compliant with international regulations and consistently meet high-quality standards. You will drive continuous improvement initiatives, manage audits, and oversee the development and implementation of strategies to enhance product quality. Key Responsibilities: Leadership & Quality Culture: Lead, mentor, and inspire the Quality teams, promoting a culture of quality across the organization. Ensure audit readiness at all times and foster a proactive, quality-driven environment. Regulatory Compliance & Audits: Ensure strict adherence to international regulatory requirements such as WHO GHP, Revised Schedule M, and other relevant standards. Manage successful audit outcomes to maintain compliance. Manufacturing Operations: Oversee cGMP-compliant operations, focusing on the production of Oral Solid Dosage (OSD), Small Volume Parenteral (SVP), Beta Lactam, and External Preparations. Manage scale-up processes, new product development, and product lifecycle. SOPs & Documentation: Ensure all Standard Operating Procedures (SOPs) align with WHO GHP, Revised Schedule M, and regulatory guidelines. Work closely with cross-functional teams on new product registrations and updates. Quality Management Systems (QMS) & Continuous Improvement: Strengthen and enhance the QMS across the organization. Drive continuous improvement initiatives, ensuring that quality is maintained and improved at all levels of operation. Risk Management & Compliance: Conduct regular compliance reviews, facilitate facility and equipment qualifications, and manage quality risk assessments to mitigate potential risks to product quality. Dossier Filing for Exports: Oversee and manage the preparation and filing of dossiers for export markets, ensuring that all documentation meets regulatory and quality standards. Key Skills & Experience: Experience in Regulated Environments: Extensive experience in manufacturing environments, particularly in the production of injectable products, with a deep understanding of regulatory standards and compliance processes. Audit & Compliance Management: Strong background in audit management, ensuring successful audit outcomes while maintaining the highest standards of compliance. Leadership & Team Management: Proven leadership ability to manage cross-functional teams, mentor staff, and build a cohesive and effective Quality function. Analytical & Negotiation Skills: Strong analytical skills to assess compliance and quality issues, with the ability to negotiate and resolve challenges effectively. Communication & Collaboration: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal teams and external regulatory bodies. Travel Flexibility: Open to travel up to 50% of the time, managing various scheduling requirements across different sites.

Job Scope and Accountabilities: Manage the compliance of IAF, Accreditation Boards and applicable regional accreditation associations requirements. Manage the compliance with the unique requirements of various schemes GFSI/ Non GFSI Act as Certification Authority Representative, for Management Systems related Schemes. Manage the compliance companys policy, processes, and procedures requirements. Create the awareness of the compliance of Code of Ethics, Zero tolerance Policy, Compliance code within the team. Technically proficient on IAF guidelines, ISO 17021, ISO22003, 1SO 17065 REQUIREMENTS. Maintain the timelines of getting new accreditations , schemes and manage strong governance of all schemes in accordance to scheme/ accreditation rules. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To maintain the specific management system standards and normative documents. Understanding of the requirements of the Accreditation Body. To maintain applicable laws and regulations for the implementation of certification services. To update knowledge of Accreditation Bodies processes & requirements. To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical Team relating to certification/verification including the granting, refusing, maintaining of certification/verification, expanding or reducing the scope of certification/verification, renewing, suspending or restoring following suspension, or withdrawing of certification/verification of a Management Systems schemes certification/verification. To demonstrate the ability to communicate effectively with all stakeholders (e.g. Impartiality Committee, Directors, AB and scheme owners) Upgrade the knowledge of local social, economic, and business environment. To ensure and review the high Competence of auditors. To ensure and review the compliance of qualifications and competency of auditors and approvals, satisfactory completion of training of auditors by calibration meetings, training audits, witness audits, approvals of auditors, monitors of work local office, suggests/approves term, and plan of calibration/harmonization meetings with auditors. To conduct audits whenever required and coach other auditors to deliver high standard of auditing. To upgrade existing and build new schemes in conjunction with management goals and initiatives, provide all technical support in pitching new products and help achieving necessary approval w.r.t schemes , regulatory bodies. Qualifications Bachelors degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Mid senior level exposure in handling technical governance , certifications and accreditations Additional Information Good written and verbal communication skills Operational Excellence and demonstrated ability to deliver results in multiple challenging situations. Team-focused with the ability to achieve or exceed objectives while working collaboratively with other team members to achieve mutual success. Good at Presentations High leadership and supervisory skills Result oriented Problem solving Good at Retention

Job Location:Kochi, Bangalore/Chennai/Hyderabad Job Scope and Accountabilities: To conduct audits/ Trainings as per the requirements stated in audit criteria To remain updates on all skill development, code qualification, Regulatory and Industrial requirements related to audits and certifications. To be competent and qualified in Various standards like BRCGS food, packaging, FSSC, ISO 22000, GMP etc. Upgrade the knowledge of local social, economic, and business environment. To ensure TAT- Turnaround time for audit reports as per procedures established by Eurofins. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical manager relating to certification/verification. To demonstrate the ability to communicate with all stakeholders (e.g. Impartiality Committee, Directors) To ensure timely updating of qualifications and competency, satisfactory completion of training, calibration meetings, training audits, witness audits and approvals. Qualifications Bachelors degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Operations, technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention Good at operating Microsoft Office. Proficiency in English. Customer Relationship management system (CRM) Professional Behaviour.