QA Manager

Job Description

We are looking for a QA Manager. As our QA Manager , you ll be responsible for overseeing the full scope of software quality efforts across the organization. You ll lead a diverse team of QA professionals, manage testing initiatives across multiple projects, define and track KPIs, and work closely with engineering, product, and leadership to ensure that quality remains a cornerstone of our software delivery lifecycle. You ll also be hands-on with tools like Cypress, Postman and Jenkins frameworks when needed, driving strategic improvements across our CI/CD pipelines and automation architecture. What Youll Be Doing: Leadership & Team Management Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources. Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution Set clear goals, career paths, and performance benchmarks for the team. Foster a culture of ownership, accountability, continuous improvement, and innovation. Strategic Quality Initiatives Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals. Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement. Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria. Automation & CI/CD Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths. Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP. Drive the adoption and scaling of automated testing frameworks (we use Cypress.IO), integrated with CI/CD tools like Jenkins. Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams. Process & Best Practices Establish, document, and enforce QA best practices, tools, and standards across the team. Conduct regular audits and retrospectives to identify process improvements and reduce risk. Coordinate performance testing efforts and system monitoring in coordination with DevOps teams. Project & Stakeholder Management Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives. Provide regular reporting and quality dashboards to engineering leadership and other stakeholders. Balance resource allocation and prioritize QA efforts across multiple projects and deadlines. Who You Are: 8+ years in Software Testing and Quality Assurance 3+ years in a QA management role Demonstrated experience managing large, distributed QA teams (manual + automation) Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress.IO (preferred), Playwright, Webdriver.IO, Test Cafe, etc. Strong expertise in API testing and test automation, especially using Postman or similar tools Expert-level experience in test planning, case design, regression coverage, and performance test strategy Solid understanding of QA methodologies, test lifecycle, and Agile software development Experience with CI/CD integration, preferably using Jenkins Excellent verbal and written communication skills. Work Perks Worth The Hype: 100% covered premiums for employees + dependents (spouse + upto four children) PTO, Paid Sick Time, Holidays Your birthday off Monthly credits toward food & beverage Employee referral bonus And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Fully stocked kitchen (Dietary restriction-friendly) Flexibility of Shift