QA-English

We are looking for an enthusiastic and skilled Quality Analyst-English to join our dynamic team. As an integral part of our training team, you will play a key role in evaluating and mentoring new tutors, providing high-quality training, and ensuring the ongoing growth and performance of both tutors and trainees.

Job Description:

Position: Quality Analyst-English

Payment: Up to 30,000 - 35,000 CTC

Minimum Qualification Required: B.Ed / MA (Lit.) / BA (English)

Location: F-4, Okhla Phase 1, Delhi

Working Days: 5 days (Mon-Fri)

Timings: 10 AM- 6.30 PM (flexible)

Roles & Responsibilities:

• Evaluation of written tests for new applicants
• Interviews of new applicants (Forwarded by HR team)
• Assigning training assignments to trainees
• Reviewing the submitted assignments and providing perceptive feedback
• Creating training modules/Documents for the new trainees
• Calls/meetings on a regular basis with the trainees as well as tutors
• Catering to the doubts and concerns of the team
• Keeping a close eye on the attendance/productivity of the team
• Completing internal reviews for the tutors to identify and rectify any quality concerns
• Identifying any tutors with serious quality concerns for additional training
• Identifying and resolving any error patterns from quantitative/qualitative data of tutors (Ratings, A%, O%, Reviews (Minimal/Elevated/Critical) etc.
• Maintaining internal trackers for tutors & trainees
• Taking responsibility for tutors’ performance and growth

Mandatory Skills:

• Excellent communication in English (written & oral)
• Good training skills – ability to train thoroughly, fluently, and confidently, answer questions posed by tutors/trainees politely and professionally

Desired Skills:

Basic knowledge about excel/sheets

About Trivium

Trivium is a 5000+ people strong company. In a short span, we have established a strong reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India.

Interested Drop your CV to kritika.sharma@triviumedu.com

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have any experience as a content writer, Online Tutor or Quality Analyst ?
• Do you have any further studies plan or any upcoming exam?
• What is your level of Proficiency in English?
• Are you comfortable with the office location - Okhla Phase 1 New Delhi?
• What is you Current CTC (Monthly)?
• What is your Salary Expectation (Monthly)?
• Have you completed Bachelor's Degree in literature?

Work Location: In person