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Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location:

Mumbai, Kolkata, Hyderabad (Hybrid)

Department:

Business Operations

Type:

Full-time

Responsibilities:

Manage Field Supervisors and Health Coaches across cities, ensuring structured execution, clinic presence, and patient onboarding.
Track daily attendance, patient interactions, Product sampling, kiosk performance, and report deviations.
Review dashboards for enrollment, engagement, and repurchase trends. Ensure data accuracy and fix operational gaps.
Liaise with internal tech, admin, content, and CRM teams to resolve issues and align workflows.
Address on-ground issues from field teams or clinics with quick, actionable solutions.
Drive periodic reviews, 1-on-1s, and refresher trainings to upskill Health Coaches and Field Executives.
Serve as operational lead with external stakeholders doctors, clinic staff, and program brand team
Share progress updates, risk alerts, and success stories with leadership and key partners on a regular cadence.
Conduct regular clinic visits and shadow calls to gather firsthand insights and drive quality.
Identify bottlenecks and propose operational enhancements for scale and sustainability.
Ensure timely recruitment, training, and deployment of new team members across regions.
Connect with all stakeholders internal teams, external vendors, client partners and manage alignment.
Attend weekly cadences and scheduled check-ins; ensure relevant reports are prepared, submitted, and reviewed in Time

Education:

Education: Bachelors in Life Sciences, Pharmacy, Nutrition, Public Health, Nursing, or any allied healthcare field.

Experience:

2 4 years of experience in a field operation, team handling, or health program role.
Previous exposure to working with healthcare professionals, clinic operations, or wellness programs is helpful.
Experience managing field teams or supervising in-person engagement activities is a plus.

Skills:

Strong leadership and communication skills.
Hands-on with dashboards, trackers, and performance data.
Fluency in English and regional languages (preferred).
Willingness to travel as needed.
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