Virtual Health Coach

Whitecarrot

2 - 4 years

4 - 6 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Bengali Outbound Nutrition Clinical operations Sociology Database Life sciences Pharmacovigilance Management Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualification Criteria

BSc in Nutrition, life sciences graduate/PG in life science/ Psychology/Sociology/Mental Health Sciences/Science Graduate

Experience

2-4 yrs minimum

Skills

Good communication, listening, counseling skills problem-solving skill, behavior therapist

Reporting to

TL Health Coach

Language Preference

Telugu/Bengali/Marathi along with English and Hindi

Location

Remote

Responsibilities

Stay current and best in class on chronic disease (education and management to leverage proven digital therapeutics technique to enhance program engagement and outcomes
Provide product related counseling via outbound calls and chats to users of patients as per project therapy brief within the aligned quality framework

Successful baseline counseling and retaining a user on the program

Information capturing, reporting and management basis client requirement

Patient query handling using the therapy brief guiding material

Work closely with the Team Leaders clinical, operations by sharing user insights/ challenges/ needs to aid in developing improved care protocols and briefs

Share user experience and handling best practices within the team

Over a period of time develop various behavior therapy understanding and utilizing them in the counseling approach for users.

Keep the Counseling Database updated and constantly improving as per the program requirements, ensuring user interactions are improved week on week with required program metrics.

Update relevant documentation to reflect user interactions and daily tasks on a real time basis as per the tasks assigned.

Episodically there will be certain functions in addition to the ones mentioned above that need to be performed.

This is in line with the companys intention of providing adequate upskilling opportunities to the team members, enhanced learning and working cohesively across functions in addition to ensuring that there is enough back-up planning in case certain team members are not available and critical functions need to be carried out.

Depending upon team members aptitude, availability, team KPIs and performance these situations may arise and need to be taken care of in case of required user scenarios.

Adverse Event reporting as a part of Pharmacovigilance protocols as per the program as and when required to ensure all product related complaints, queries and challenges are highlighted in a timely manner and reported in the provided formats so that it aids in improving the product adherence.

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