Program Manager - New Initiatives

Job Description

Job Purpose: This position will act as an interface with relevant departments, with an objective to continually improve / transform the operations & processes. This will include (a) Future Technology related solutions and enhancements (b) Data structure, library and enrichment efforts for analytics (c) All key processes of the business. The candidate would play a key role in bring business perspective / requirements to the fore for which solutions would be deliberated, developed and executed. Key Responsibilities: Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards Develop and implement RPA adoption strategies in partnership with business teams Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams Job Requirements: Post Graduate / MBA 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience Knowledge and demonstrated experience in change management and business process re-engineering Should have knowledge in RPA opportunity identification and deployment Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing Ability to analyze data and coordinating with analytics team to build required data models Strategic and analytical thinking Strong communication and interpersonal skills Problem solving and decision-making skills People Management & Networking skills