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Program Manager, Alexa Preview

Program Manager, Alexa Preview

Amazon

2 - 7 years

20 - 25 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

data cleansing Interpersonal skills Project management Process improvement Relationship building Standard operating procedures Data collection Customer support Stakeholder management Customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join the Alexa Preview Team to help build the future of Amazons cloud-based voice service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback, executing those for Alexa and Echo products, and working with product and marketing teams on behalf of customers. Your strategic and tactical recommendations that will contribute to making customers life easier and more fun by using the Alexa and Echo products!
We are looking for a committed Program Manager for the Alexa Preview IN team in Bangalore to support participant management and feature testing of ongoing device Beta programs. As the ideal candidate you will be flexible, detail-oriented, an analytic thinker and have excellent interpersonal skills. You know how to work independently, make suggestions for process improvements, deliver high quality results and you thrive when improving customer experiences. You do not shy away from data and are curious to learn new tools and technologies. Collaborate closely with program management team members for planning recruitment efforts of beta participants Plan and prepare content and timing of recruitment surveys Reporting program milestones and statuses Provide customer support to internal participants through the internal ticket system Lead small to medium sized projects to improve existing processes, standard operating procedures and best practices Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies) Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency, quality and ability to scale Develop appealing email templates and send out weekly newsletters to beta participant Monitor execution of marketing campaigns, custom projects and reports A day in the life As a Program Manager on the Alexa Preview Team, you will support execution of tactical tasks of Alexa Preview Programs. You will collaborate proactively with Global team members across NA and EU regions. Manage stakeholder relationships and engage in strategic discussions. Invent, work with, and help improve beta execution mechanisms. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences. Bachelors degree or equivalent Excellent written and verbal English language communication skills Excellent verbal and written communication skills Strong stakeholder management and relationship building skills Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Ability to deal with ambiguity and adapt to shifting schedules and time demands Ability to track and support multiple projects at one time, and to accept reprioritization as necessary Ability to grasp complex technology and learn new information quickly Masters Degree 2+ years of program or project management experience 2+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Strong analytical skills Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines Excited about working in a diverse group and contributing to an inclusive culture

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Program Manager, Alexa Preview