Production Specialist, Associate

Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications.

The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings.

Your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications.

Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we'll offer you

• As part of our flexible scheme, here are just some of the benefits that youll enjoy,
• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
• Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Analyze occurred errors out of the batch processing and interfaces of related systems.
• Resolution or Workaround determination and implementation
• Supporting the resolution of high impact incidents on our applications, including attendance at incident bridge calls
• Escalate incident tickets timely and communicate effectively with business users, development teams, and stakeholders.
• Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so.
• Supporting the handover from new Projects / Applications into Production Services with Service Transition before Go Life Phase.
• Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates.
• Automate routine tasks and enhance operational efficiencies through scripts and tools.
• Support the transition of applications to Google Cloud and new technologies offering.
• Proactively Identify performance bottlenecks and suggest optimization strategies.
• Support audit, compliance, and regulatory requirements related to AFC applications.
• The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover.
• Supporting On Call-Support activities

Your skills and experience

• 4-8 years of experience in providing hands on IT application support.
• Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification).

Preferred:

• ITIL v3 foundation certification or higher.
• Clear and concise documentation in general and especially a proper documentation of the status of incidents, problems, and service requests in the Service Management tool.
• Monitoring ToolsKnowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring,Airflow, Splunk
• Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus.
• Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases.
• Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Skills That Will Help You Excel

• Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills.
• Analytical and problem-solving skills, with a structured approach to troubleshooting, issue resolution and its documentation.
• Able to train, coach, and mentor and know where each technique is best applied.
• Experience with GCP or another public cloud provider to build applications.
• Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
• Knowledge of Actimize, Mantas, and case management software is good to have.
• Working knowledge of Big Data Hadoop/Secure Data Lake is a plus.
• Prior experience in automation projects is great to have.
• Exposure to python, shell, Ansible or other scripting language for automation and process improvement
• Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams.