Product Operations Admin

Pearson

2 - 7 years

5 - 9 Lacs

Noida

Posted:23 hours ago| Platform:

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Skills Required

Data analysis metadata LMS Project management Customer support Licensing Information technology Operations Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:*We are seeking an experienced Product Operations Administrator*to work in collaboration with product, operations, and engineering stakeholders to manage product commercialization, customer provisioning, onboarding, and support for our Pearson Skilling Suite learning platform and its associated products
The ideal candidate will be comfortable working collaboratively with customers, end users, sales, product, and engineering team members to deliver value and help resolve issues
The Admin is responsible for ensuring a seamless user experience for internal and external users by understanding and documenting customer and product setup steps, licensing, and order processing
The Admin must be comfortable troubleshooting issues with the LMS and its implementation and ensure Pearson Skilling Suite products are commercialized and maintained on the various Pearson eComm stores and product databases
Key Responsibilities:* Commercialization and Product Alignment E-Commerce Product setup & multi-channel store alignment Data steward: Product DB management (modalities, BOM, IP source, etc) and change logs Catalog and course metadata management Custom product setup and management Provisioning Perform institution provisioning and order fulfillment Support LTI Customer onboarding Create and maintain provisioning and product information guides for the operations team Customer Support and Troubleshooting Monitor and respond to support tickets, troubleshooting and resolving issues for

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