Product Manager-Business Loan

Job Description

Shriram Finance Limited Shriram Finance is the country's one of the biggest retail NBFC offering credit solutions for commercial vehicles, two-wheeler loans, car loans, home loans, gold loans, personal and small business loans. We are part of the 50-year-old Shriram Group, a financial conglomerate that has emerged as a trusted partner in creating transformative experiences and lasting impressions in customers lives. In November 2022, Shriram Groups entities Shriram Transport Finance Company Limited, Shriram City Union Finance Limited, and Shriram Capital Limited merged to form Shriram Finance Limited. As on Sept 30, 2024, with a network of 3,149 branches and a workforce of 77,764 Shriram Finance has combined Assets Under Management (AUM) worth 243,042 crores. As a leading financial enterprise with a rich business history, Shriram Finance is founded on inclusion and sustainability, helping us unlock value for generations to come. Our presence spans across the agrarian heartlands of rural India to its vibrant, cosmopolitan metros where we set wings to aspirations. At Shriram Finance, we are committed to meeting our customers at every touchpoint of their financial journey so that they get to explore unlimited possibilities through us. Powered by cutting-edge technology, Shriram Finance is a digitally mature financial institution that reflects the banking needs of the Millennial and Gen Z customers. We offer priority financial services to those in the unbanked and underbanked sectors, expanding our innovative product pipeline at every stage of disruption. Job Title: Product Manager -Business Loan Location: Chennai (Work from Office) Role Overview We are looking for a strategic and execution-focused Product Manager Business Loan to lead the development, enhancement, and management of our business loan offerings. This role will focus on improving product features, streamlining customer journeys, enabling sales channels, and driving customer acquisition through innovation and collaboration. Key Responsibilities Product Lifecycle Management: Own the end-to-end business loan product journeydesign, enhancement, process reengineering, and ongoing management. Cross-functional Coordination: Work closely with Branch, Sales, Risk, Operations, Legal, Compliance, and Technology to implement product features, streamline processes, and ensure regulatory adherence. Go-to-Market Strategy: Support sales with collateral, communication plans, and customized programs to drive disbursements and customer engagement. Process Efficiency & Customer Experience: Design and implement scalable, low-TAT journeys for MSME, SEP/SENP, and unsecured loan segments to improve turnaround and satisfaction. Market Research & Benchmarking: Analyze industry trends, competitor offerings, and customer feedback to identify new opportunities and enhance value propositions. Digital Integration: Work with digital teams to create data-led customer journeys, pre-approved/propensity models, and lead conversion funnels. Campaign Management: Collaborate with marketing and sales to run targeted campaigns, drive customer acquisition, and cross-sell opportunities. Portfolio Monitoring: Track product performance metrics such as disbursements, sourcing mix, ticket size, TAT, lead funnel efficiency, and quality of book. Training & Communication: Conduct training for field teams and ensure all platforms reflect the latest product information and updates. Qualifications Experience: Min 3 years of experience in product Management roles within business loans, SME lending, or secured/unsecured loan products. Education: Degree in Business, Finance, or related field. Skills & Attributes: Strong product and process design experience Sound knowledge of SME lending landscape and regulatory aspects Excellent stakeholder management and communication skills Experience in driving digital-first lending journeys If you are interested please share your updated resume to sai.s29@shriramfinance.in