Process Support Analyst

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Process Support Analyst is responsible for providing support to critical business applications.

The PSA is responsible for managing bugs, issues, new enhancements with the different development teams and providing support to the Business Analysis team on bigger projects, managing small parts of the project and actively helping with the Quality Assurance of the solution.

Supported applications are:

• Service NOW
• Logic Monitor
• Automation stack

What you'll be doing

• Provide end user support on how to use the application, and guarantee that the documentation is clear enough to ensure user doubts are minimized
• Manage issues and bugs with the required development team
• Manage incremental enhancements, working the required stakeholders to ensure the enhancement adds value to the business, and it's correctly understood by the technical teams
• Execute functional Quality Assurance tests to ensure the quality of the delivered projects and avoid issues when they are in production
• Participate on bigger projects, helping the Business Analyst managing small pieces of a bigger project

Personal Skills:

• Corporate polyglot: speaks business, speaks IT, can translate between both
• Analytical thinking abilities
• Loves challenges.

Technical Skills:

• ITSM support experience
• Good understanding on Linux and windows
• Ability to write functional requirements
• 1 2 years of experience acting as ITSM tool support engineer
• Nice to have some knowledge in Agile methodologies

Language Skills:

Written and spoken English (fluent / native)

Workplace type:

Hybrid Working