CMDB Lead (SACM), AVP

• Collaborating with Process Owner to Mature & Implement existing Processes.
• Maintaining a Complete, Correct and Compliant CMDB, which supports our Global teams and processes.
• Using specialist knowledge of the ServiceNow conceptual and logical data model including the ServiceNow Common Services Data Model (CSDM) to develop meaningful dashboards.
• Using SQL and Excel skills to Identify data trends which require focus from the data owners.
• Managing maintainable solutions for data requirements that:
• Balance execution speed with longer term strategic goals.
• Exploit native ServiceNow to avoid and reduce technical debt.
• Use existing reporting sources.
• Developing core reporting capabilities for processes to self-serve and consume.
• Ensuring that all delivered solutions and data security controls meet Governance and control requirements, and that all solutions meet internal and external audit requirements.

Your skills and experience

• Demonstrable Experience of ServiceNow CMDB and CSDM. ( 12+ years )
• Good understanding of Asset and Configuration Management within ITIL.
• Proven Experience of delivering solutions for improving Operational Effectiveness.
• Proven Experience of successfully managing data quality in ServiceNow.
• Proven Experience of creating and updating Documentation to support Users and Data Governance.
• Experience of creating reports and using technologies like Excel and SQL.
• Excellent communication and relationships skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
• Strong analytical capabilities
• Used to working to tight deadlines and identifying problems at an early stage
• Expected experience in ServiceNow is minimum of 3 years