Business Operations Manager

The Client Management Services organization supports NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable a timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions. The primary objective of this group is to enable Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/compliance/awareness within or across accounts, providing proactive insights, and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities, and client onboarding activities. The AO Operations Manager supports key processes for a portfolio of accounts reporting to the Operations Head. The incumbent is required to perform a combination of the following essential functions: - Possess strong process/business knowledge and experience with end-to-end Order-to-Cash processes and functional knowledge of each sub-stream of Order to Cash. - Understand and set up newly received contracts/projects in the system (SAP, Peoplesoft, etc.) and perform maintenance activities as required, including accurately interpreting supporting documents. - Coordinate with all Order-to-Cash substreams to ensure accurate and timely invoicing to the customer and reduce unbilled items. - Deliver upon the SLAs and KPIs of the team from a production standpoint. - Engage in calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis. - Track account operations, ensure process compliance, and perform repeatable administrative actions with minimal coordination or ambiguity. - Provide continuous improvement ideas and possess considerable knowledge of revenue recognition methods from an accounting standpoint. - Work with the leadership team to provide feedback, identify training needs, and perform root cause analysis for iterations/escalations. - Collaborate with different teams like resource management, revenue, and finance to ensure a smooth month, quarter, and year-end closing process.,