1155 Problem Management Jobs - Page 43

Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for? ServiceNow Portal Development ServiceNow Tools Administration SAP SuccessFactors Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- AI Managed Services Title: - AI LLM Technology Architecture Consultant Role :- ML Engineering Consultant Job Location:- Hyderabad Accenture Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically-informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. WHAT'S IN IT FOR YOU? An opportunity to work on high-visibility projects with top clients around the globe. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. What you would do in this role Hands on experience on ML Services of AWS or Azure or Google. Develop, train, and deploy machine learning models for real-world applications. Design and implement data pipelines for model training and inference. Conduct model evaluation, testing, and validation to ensure robustness and accuracy. Work with large-scale datasets to build and improve predictive models. Optimize and fine-tune ML algorithms for performance, scalability, and efficiency. Collaborate with data scientists, software engineers, and product teams to integrate ML solutions into production systems. Stay up-to-date with the latest trends and advancements in machine learning and AI. Write clean, maintainable, and well-documented code.

Entity:- Accenture Strategy & Consulting Team:- Global Network Data & AI Practice:- AI Managed Services Title:- AI LLM Technology Architecture Manager Role:- ML Engineering Manager Job Location:- Hyderabad Accenture Global Network - Data & AI practice helps our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. WHAT'S IN IT FOR YOU? You'll lead projects that use AI and machine learning to solve real-world business problems and improve operations. You'll collaborate with top talent in AI and technology, learning from others while sharing your own expertise. At Accenture, we'll support your growth with training and resources to help you build your skills and advance your career. As a manager, you'll have the chance to lead a team, guiding them through exciting and challenging projects. You'll work with top clients on high-impact projects that will stretch your skills and give you valuable experience. Accenture values diversity and strives to create an inclusive environment where everyone can contribute and succeed. What you would do in this role You'll lead a team to develop and launch machine learning models that solve business problems and create real value for our clients. You'll work with cloud platforms like AWS, GCP, and Azure to build and deploy machine learning models, ensuring they run efficiently. You'll focus on optimizing models to ensure they're fast, accurate, and scalable for real-world applications. You'll collaborate closely with data scientists, data engineers, and product teams to integrate machine learning solutions into client systems. You'll stay up to date with the latest AI and machine learning trends, ensuring we stay ahead of the curve. You'll guide and support your team, helping them grow their skills and work effectively to deliver high-quality results. You'll ensure projects stay on track, meet deadlines, and exceed client expectations. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design and develop applications using ServiceNow IT Service Management. Create technical specifications and documentation for application development. Perform unit testing and debugging of applications. Assist in the deployment and maintenance of applications. Stay updated with the latest industry trends and best practices. Provide guidance and support to junior professionals in the team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ITIL framework and IT service management concepts. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT operations. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring their successful implementation. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications to meet business process and application requirements. Ensure the successful implementation of applications. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and technologies. Assist in troubleshooting and resolving application issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ITIL processes and frameworks. Familiarity with ITOM and GRC ITAM modules of ServiceNow. Experience in integrating ServiceNow with other systems. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Kolkata office. A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Job Description Functional Reporting : IT Role: Quality & Process Consultant Location :Mumbai Administrative Reporting : IT Role Purpose The position serves the following purpose 1. Managing ITIL Process development and governance for (All verticals) in coordination with IT 2. Manage the scope of work of all ITIL process and operations. Areas Key Accountabilities/ ResponsibilitiesKey Deliverables & Activities 1) Incident Management SPOC for the Customer to govern Incident process. Major Incident Pre & Post life cycle is evaluated, process gaps are identified and timely rectified. IM is available for managing escalation and maintaining SLAs. Takes ownership of incident from they getting updated till it resolution. Ticket quality checks are done and NC are cleared ASAP. Hoping tickets are investigated. Re-open tickets are investigated. Ticket backlog management. Quarterly process review. Continual improvement is brought and SIPs are created for improvement areas. Necessary Coordination with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents. Conducting the training / knowledge sharing sessions across the teams/new joiners to manage incidents effectively. 2) Problem Management Problem Management Proactive & Reactive Process activities are performed. Identifying Opportunities for improvement, conduct audits and showcase effectiveness of process on an operational level. RESPONSIBILITIES Problem Manager will drive proactive and reactive problem management. IT managers or Team Leads will support the problem manager in identifying and committing resources to perform all Problem Management activities Individual process activities are carried out with regards to agreed service and quality levels Problem Management life cycle from ticket logging, to investigating RCA and delivering CAPA is followed. Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities and creation of SIPs. Identifying improvement opportunities for the tools and process Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions. Conducting the training / knowledge sharing sessions across the teams/new joiners to manage process effectively. Assist problem manager is showcasing the benefits brought in from effective Problem management. 3) Change Management Change Manager Process is to control changes in a standardized manner in relation to an organizations policies, procedures and plans while ensuring minimal impact upon customers. RESPONSIBILITIES Change management process is governed and is driven by process manager. Change management Life cycle is managed from getting the change logged till implementation and PIR. Driving CAB & E-CAB meetings Necessary action is initiated for Unauthorized change Periodical audits are conducted as per and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Best practices like 4-eye review, Risk assessment, PIR are religiously followed. Bring in Service improvements to improve the overall Process maturity Contributes to Continuous Process Improvement activities and creation of SIPs. Identifying training opportunities, improvement opportunities for the tools and improvement opportunities for the process Key InteractionsInternalNature Interact with All department heads of IT for day to day operations For identifying and implementing new IT projects, effective utilization of existing IT systems For supporting rollout of IT projects in For ensuring smooth functioning of IT Operations of Convention Centre, NMACC, DAS, Plaza, Service Apartments and Office Space External RCP, Vendors, IT Service Providers Role RequirementsEducational Qualifications Bachelors or equivalent. Masters in IT would be prefereable Experience (Type & Nature) Total Exp 10-12+ Years core experience in core Process Delivery ITIL V3 Intermediate / ITIL 4 Certified SIAM Foundation / Architect Certification ¢ Must have Six Sigma Yellow / Green Belt certified ¢ Command on Core Process Delivery for managing Operational Excellence Incident Management Problem Management Change Management Should have knowledge SLM SIEM Report Designing Skills & Technical Competencies Strong analytical, communication, presentation and reporting skills Should have excellent command over ITIL practices. Leadership, people management and operational skills Good written & verbal communication skills Knowledge of ITSM Tools; ServiceNOW, Remedy, HPSM, etc. Should have good client facing abilities w.r.t client presentation and client management skills. Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Excellent team management skills and inter-personal skills, ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working with Virtual Team Understanding of statistical and analytical principles and processes Capability to deliver ITIL Trainings. Excellent documentation and process flow designing skills.

About The Role Job Title :Human Performance Specialist - CF Management Level :9 Location:Bangalore/ Gurgaon Must have skills: Change management, organizational change Good to have skills: Strong critical thinking, analytical, and problem-solving skills About Our Company | Accenture Job Summary : There is never a typical day at Accenture, but that's why people love it here! As a Senior Analyst, you'll work alongside internal clients as you help make a real difference. You'll work with them to identify their challenges and collaborate with your Accenture colleagues to develop and craft solutions. You might spend your day: Roles & Responsibilities: Contributing to organizational change and management strategy, solutions, and implementation plans Learning and sharing innovative human performance concepts, methods and best practices Cultivating relationships with primary customers and stakeholders; appropriately managing stakeholder expectations and buy-in Deploying training and performance improvement solutions to support technology and business process deployments Applying communications strategy and helping create message development and delivery across various stakeholder and end user groups Raising business improvement opportunities as a result of performance measurement and helping to develop ways to influence change and increase adoption Providing input to the effectiveness of the awareness programs and change management interventions; taking corrective actions to optimize results, as appropriate Planning own work efforts; adhering to work plans, resource plans, and budgets Raising issues and risks created by cross-team decisions, proposing resolution, as appropriate Noticing dependencies between systems development and human performance work, making recommendations to project and customer executives Professional & Technical Skills: 2+ years in a Change Management role Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Demonstrated leadership in professional setting; either military or civilian Strong critical thinking, analytical, and problem-solving skills Job Qualifications Qualifications Experience: Minimum 2-5 year(s) of experience is required Educational Qualification: B.Tech/BE, BCOM, Any Graduation

Public Services Industry Change Management Join our team in Management Consulting for an exciting career opportunity to work on the Strategy agenda of our most strategic clients across the globe! Practice: Management Consulting , Global Network (GN) Areas of Work: Public Services ( Change Management ) Domain: Public Services Change Management Level: 9 Location: India (Gurgaon, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad & Pune) Years of Exp: 4-8 Years Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy. The Practice- A Brief Sketch: The GN Management Consulting Group is a part of and Consulting and we help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. As a part of this high performing team, you will help with the following: a. Project Delivery: Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. b. Business Development: Support efforts of global sales team to identify and win potential opportunities within the practice. c. Industry Experience: Provide industry expertise in Public Service industry segments. d. Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Industry/ functional Skills Overall Industry Has good understanding of Global Public Service market trends, best practices, and clients across both developed and emerging economies Has very good exposure to large transformation programs in the PS domain Exposure to consulting assets, methodologies, points-of-view, research or white papers, marketing collaterals etc. in Publicservice is preferred: The right candidate must have analytical skills to provide clarity to complex issues and gather data-driven insights. Change Management The ideal candidate will excel in developing and implementing change strategies to drive successful transformations within our organization. This role requires expertise in agile change, change analytics, and cultural transformations to ensure effective adoption and communication across all levels. Qualifications Key Responsibilities: Change Strategy and Planning: Develop and implement comprehensive change management strategies tailored to project needs. Conduct change impact analysis to understand the effects of organizational changes. Utilize change analytics to monitor progress and measure success. Agile Change and Adoption: Implement agile change methodologies to facilitate rapid and flexible adoption. Drive change capability across teams to enhance adaptability and resilience. Support cloud change strategy & architecture for seamless technology transitions. Communication and Engagement: Develop and deliver effective communication plans to keep stakeholders informed and engaged. Craft communication strategies that leverage modern channels and tools. Manage employee communications to foster transparency and buy-in Cultural and Behavioral Transformation: Lead cultural transformations to align organizational culture with strategic goals Apply behavioral sciences to understand and influence employee behaviors. Design and implement culture strategies that promote positive change and engagement. Client and Stakeholder Management Manage change journeys to guide employees through transitions smoothly. Engage with stakeholders to gather feedback and ensure their needs are met. Facilitate training and development programs to support change initiatives. Communication Has good written and verbal communication skills; can articulate and share points well. Proficiency in Microsoft Excel, PowerPoint, and Word. Ability to deliver presentations when required to an audience or client on functional aspects of his or her domain. Strives to be part of the larger team and aligns with requirements of the team.

Public Services Industry Change Management Join our team in Management Consulting for an exciting career opportunity to work on the Strategy agenda of our most strategic clients across the globe! Practice: Management Consulting , Global Network (GN) Areas of Work: Public Services ( Change Management ) Domain: Public Services Change Management Level: 9 Location: India (Gurgaon, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad & Pune) Years of Exp: 4-8 Years Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy. The Practice- A Brief Sketch: The GN Management Consulting Group is a part of and Consulting and we help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. As a part of this high performing team, you will help with the following: a. Project Delivery: Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. b. Business Development: Support efforts of global sales team to identify and win potential opportunities within the practice. c. Industry Experience: Provide industry expertise in Public Service industry segments. d. Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Industry/ functional Skills Overall Industry Has good understanding of Global Public Service market trends, best practices, and clients across both developed and emerging economies Has very good exposure to large transformation programs in the PS domain Exposure to consulting assets, methodologies, points-of-view, research or white papers, marketing collaterals etc. in P ublic s ervice is preferred: The right candidate must have analytical skills to provide clarity to complex issues and gather data-driven insights. Change Management The ideal candidate will excel in developing and implementing change strategies to drive successful transformations within our organization. This role requires expertise in agile change, change analytics, and cultural transformations to ensure effective adoption and communication across all levels. Qualifications Key Responsibilities: Change Strategy and Planning: Develop and implement comprehensive change management strategies tailored to project needs. Conduct change impact analysis to understand the effects of organizational changes. Utilize change analytics to monitor progress and measure success. Agile Change and Adoption: Implement agile change methodologies to facilitate rapid and flexible adoption. Drive change capability across teams to enhance adaptability and resilience. Support cloud change strategy & architecture for seamless technology transitions. Communication and Engagement: Develop and deliver effective communication plans to keep stakeholders informed and engaged. Craft communication strategies that leverage modern channels and tools. Manage employee communications to foster transparency and buy-in Cultural and Behavioral Transformation: Lead cultural transformations to align organizational culture with strategic goal s Apply behavioral sciences to understand and influence employee behaviors. Design and implement culture strategies that promote positive change and engagement. Client and Stakeholder Management Manage change journeys to guide employees through transitions smoothly . Engage with stakeholders to gather feedback and ensure their needs are met . F acilitate training and development programs to support change initiatives . Communication Has good written and verbal communication skills; can articulate and share points well. Proficiency in Microsoft Excel, PowerPoint, and Word. Ability to deliver presentations when required to an audience or client on functional aspects of his or her domain. Strives to be part of the larger team and aligns with requirements of the team.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. Qualifications NA

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Ansible on Microsoft Azure Good to have skills : DevOps, DevOps Architecture Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. You will be responsible for overseeing the successful execution of service management initiatives and ensuring alignment with organizational goals. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Provide strategic direction and guidance to the service management team. Ensure the successful execution of service management initiatives. Professional & Technical Skills: Must To Have Skills: Proficiency in Ansible on Microsoft Azure. Good To Have Skills: Experience with DevOps, DevOps Architecture. Strong understanding of cloud computing principles and practices. Experience in implementing automation solutions using Ansible on Microsoft Azure. Knowledge of IT service management frameworks such as ITIL. Ability to analyze and optimize service delivery processes. Additional Information: The candidate should have a minimum of 3 years of experience in Ansible on Microsoft Azure. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your role will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and resolving technical issues efficiently. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, acting as the main point of contact for any system or application-related issues. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Ensure timely and effective communication with clients, keeping them informed about the progress of issue resolution. Document and maintain records of client interactions, technical issues, and resolutions. Continuously update knowledge and skills to stay up-to-date with the latest product developments and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Customer Service Operations. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of customer service principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients and internal teams. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of system or application architecture and functionality. Familiarity with ticketing systems and incident management processes. Ability to prioritize and manage multiple tasks in a fast-paced environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Customer Service Operations. This position is based at our Jaipur office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and understand business requirements. Troubleshoot and resolve technical issues related to ServiceNow IT Service Management. Perform system configuration and customization to meet client needs. Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in ServiceNow. Experience in system configuration and customization using ServiceNow platform. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachlor Degree Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. You will also be responsible for L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities: Provide technical support and maintenance of production and development systems and software products. Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Troubleshoot and resolve issues at L1 and L2/ basic and intermediate level. Collaborate with cross-functional teams to ensure timely resolution of issues. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management. Good To Have Skills:Knowledge of ITIL processes. Strong understanding of operating systems, networks, and hardware. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field. This position is based at our Gurugram office. Qualifications Bachlor Degree

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in leading application development projects Knowledge of ITIL framework Experience in configuring ServiceNow applications Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in application design and development using ServiceNow. Experience in developing technical documentation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary : As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. - Assist in defining requirements and designing applications to meet business process and application requirements. - Develop and maintain technical documentation related to application design and development. - Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills:Experience in ServiceNow IT Operations Management. - Good To Have Skills:Experience in ServiceNow IT Service Management. - Strong understanding of ITIL processes and best practices. - Experience in application design and development using ServiceNow. - Experience in developing technical documentation. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Provide ongoing support to clients, ensuring their issues are resolved in a timely manner. Interact with clients to accurately define and understand their issues. Utilize deep product knowledge to interpret and design effective resolutions. Collaborate with the team to continuously improve system performance and client satisfaction. Stay updated with the latest product developments and enhancements. Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Good To Have Skills:Experience with incident management tools. Strong understanding of IT service management principles and best practices. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues effectively. Knowledge of ITIL framework and processes. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in managing configuration items and maintaining the CMDB. Knowledge of IT service management tools like ServiceNow. Good To Have Skills:Experience with IT infrastructure management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AIX System Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with various teams to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance with regulations. Professional & Technical Skills: Must to Have Skill :Proficiency in AIX System Administration. Must to have Skill :NIM Administration Strong understanding on VIOs, HMCs, NFS, LVM Must To Have Skills:Proficiency in Power-8,9,10. Good To Have Skills:Experience with UNIX Shell Scripting. Strong understanding of system administration and troubleshooting in a VIO environment. Knowledge of network protocols, TCP/IP, and DNS. Experience with monitoring and performance tuning of AIX systems. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: Strong understanding of ITIL process - Change Management, Incident management and problem management -The candidate should have a minimum of 5 years of experience in AIX System Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Bachelor degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Communicate effectively with clients to understand their issues and provide appropriate solutions. Interpret and design resolutions based on your deep product knowledge. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain accurate records of client interactions and resolutions. Stay up-to-date with the latest industry trends and technologies to provide the best support to clients. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to work well in a team and collaborate with cross-functional teams. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :Bachelors degree Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities: Act as the ongoing interface between the client and the system or application Dedicate to quality and use exceptional communication skills to keep our world-class systems running Accurately define client issues Interpret and design resolutions based on deep product knowledge Provide service desk voice support Troubleshoot and resolve technical issues reported by clients Document and track all client interactions and resolutions Collaborate with cross-functional teams to resolve complex technical issues Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong understanding of IT service management principles and practices Excellent problem-solving and analytical skills Ability to effectively communicate technical information to non-technical clients Experience in troubleshooting and resolving technical issues Knowledge of incident management and ticketing systems Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication and coordination with stakeholders. Identify and resolve technical issues in a timely manner. Conduct regular performance evaluations and provide feedback to team members. Stay updated with the latest industry trends and technologies. Assist in the development and implementation of support processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of ITIL framework and incident management processes. Excellent problem-solving and analytical skills. Ability to prioritize and manage multiple tasks effectively. Strong communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework and service management principles. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualifications Bachelor Degree