1020 Probing Jobs - Page 12

Experience : 2.00 + years Salary : INR 420000-550000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for Uplers) What do you need for this opportunity? Must have skills required: CRM, Multi-tasking, cold calling, Communication Skills, Lead Generation, LinkedIn Sales Navigator, Digital Marketing, Email Campaigns, Apollo.io, Lusha Uplers is Looking for: Shift - 7.30 pm to 4.30 am (Night shift) 5 days working Remote Roles and Responsibilities : Must have a minimum 2 yr. Experience in lead generation using LinkedIn Sales Navigator.(Experience Required- 2-4 yrs.) Responsible for extracting leads using Google, LinkedIn Sales Navigator, Apollo, Lusha, and other similar tools, as well as engaging with prospects on LinkedIn and via email. Appointment Setting: Scheduling appointments with qualified leads who have expressed interest in our service. You may need to coordinate with sales representatives or account executives to ensure a smooth handoff. Lead Generation: Utilizing LinkedIn Sales Navigator, Apollo, Lusha, and other tools to identify potential leads and extract their contact information, such as email addresses and phone numbers. Database Management: Maintaining an organized and updated database of leads, including accurate contact details and relevant information. CRM Management: Updating and maintaining accurate records of interactions, call outcomes, and any relevant information within the Customer Relationship Management (CRM) system. This ensures that the sales team has access to up-to-date and relevant information when engaging with leads. Email Campaigns: Crafting compelling email campaigns to reach out to leads and introduce them to your product or service. These emails should be personalized, engaging, and focused on generating interest and qualified appointments. LinkedIn Engagement: Actively engaging with potential leads on LinkedIn by sending connection requests, personalized messages, and InMail’s. Your goal is to build relationships, establish credibility, and promote your product or service. Relationship Building: Building and maintaining relationships with leads through consistent and thoughtful follow-up. Providing valuable information, industry insights, or relevant content can help establish trust, credibility and increase the likelihood of conversion in the long run. Product/Service Knowledge: Acquiring a deep understanding of company's product or service offerings to effectively communicate their value propositions to potential leads. Qualifying Leads: Conducting initial qualifying conversations to assess the fit between the leads needs and your product or service. This involves asking probing questions and gathering relevant information to determine if there is a potential for a qualified appointment. Reporting and Metrics: Tracking and documenting your activities, results, and key performance indicators (KPIs), such as the number of leads generated, appointments set, conversions, and revenue generated. Providing regular reports and updates to management. Continuous Learning: Staying up-to-date with industry trends, competitive landscape, and best practices in lead generation and sales. Actively seeking feedback and incorporating it into your strategies to improve performance. Cold Calling: Initiating outbound calls to prospects based on the leads generated through your research and databases. Phone Scripting: Developing and using effective phone scripts that outline key talking points and help guide the conversation with prospects. Phone scripts should be personalized and tailored to address the specific pain points and needs of the leads. Call Monitoring and Recording: Maintaining accurate records of calls made, including notes on conversations, objections raised, and any important information gathered during the call. This helps to track progress, refine approaches, and provide valuable insights to the sales team. Active Listening and Objection Handling: Actively listening to prospects during phone calls, understanding their concerns or objections, and addressing them effectively. Having a thorough understanding of the product or service enables you to provide relevant information and overcome objections to move the conversation forward. Reminder Calls or Emails(Follow-Up Calls/Email Follow-Ups): I: Sending reminder emails or making reminder calls to leads who have expressed interest but have not taken the desired action, such as scheduling an appointment or providing additional information. Reminders serve as gentle prompts and can help re-engage leads who may have been busy or overlooked previous communications. Persistence and Persistence Tracking: Maintaining a structured approach to follow-ups and persistently engaging with leads until a final resolution is reached. Keeping track of follow- up attempts, responses, and outcomes in your CRM system or tracking tool is essential for effective follow-up management. Adjusting Follow-Up Strategies: Continuously assess and adjust your follow-up strategies based on the responses and feedback received from leads. Experimenting with different approaches, timing, and communication channels can help optimize your follow-up efforts and improve conversion rates. CDD: Research the client and company, create a Client Discovery Document (CDD) for all the appointments, Ensuring that all possible data points in the Client Discovery Document (CDD) are updated for the scheduled calls. Requirements : Business Development, Sales Management, CRM Management, proposal documentation, Excellent communication and negotiation skills, growth hungry. Experience in selling digital marketing services for customers based out of the US. Should have Experience doing cold calling and generating leads in US market. Sales experience in the US market is a must - Mandatory Requirement. Experience working on tools like Sales Navigator, Upwork Etc. Experience with CRM software like HubSpot, Click Up Etc. Proficiency in MS Office. Excellent multi-tasking skills Ability to prioritize tasks Ability to present and explain ideas to a variety of audiences Ability to sell value and create credibility Ability to maintain a high level of professionalism and confidentiality Enthusiastic to build good relationships with people Ability to work well in a team environment Tracking new clients in various industries, placing proposals, and getting agreements. Process and manage paperwork and correspondence related to all clients. Understand clients needs by doing client assessments. Provide detailed client documentation. Hands-on experience in all elements of the sales process from Approaching Leads, Scheduling Interviews, Creating Proposals, negotiations and closings. Arrange/Prepare proposals for clients. Achieve Sales Targets via Outbound Leads. Fixing Prospect meetings & Giving Presentations (If needed). Requirements Gathering and understanding Nurturing clients from scratch to maturity. Support the team with other responsibilities as required. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 2.00 + years Salary : INR 420000-550000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for Uplers) What do you need for this opportunity? Must have skills required: CRM, Multi-tasking, cold calling, Communication Skills, Lead Generation, LinkedIn Sales Navigator, Digital Marketing, Email Campaigns, Apollo.io, Lusha Uplers is Looking for: Shift - 7.30 pm to 4.30 am (Night shift) 5 days working Remote Roles and Responsibilities : Must have a minimum 2 yr. Experience in lead generation using LinkedIn Sales Navigator.(Experience Required- 2-4 yrs.) Responsible for extracting leads using Google, LinkedIn Sales Navigator, Apollo, Lusha, and other similar tools, as well as engaging with prospects on LinkedIn and via email. Appointment Setting: Scheduling appointments with qualified leads who have expressed interest in our service. You may need to coordinate with sales representatives or account executives to ensure a smooth handoff. Lead Generation: Utilizing LinkedIn Sales Navigator, Apollo, Lusha, and other tools to identify potential leads and extract their contact information, such as email addresses and phone numbers. Database Management: Maintaining an organized and updated database of leads, including accurate contact details and relevant information. CRM Management: Updating and maintaining accurate records of interactions, call outcomes, and any relevant information within the Customer Relationship Management (CRM) system. This ensures that the sales team has access to up-to-date and relevant information when engaging with leads. Email Campaigns: Crafting compelling email campaigns to reach out to leads and introduce them to your product or service. These emails should be personalized, engaging, and focused on generating interest and qualified appointments. LinkedIn Engagement: Actively engaging with potential leads on LinkedIn by sending connection requests, personalized messages, and InMail’s. Your goal is to build relationships, establish credibility, and promote your product or service. Relationship Building: Building and maintaining relationships with leads through consistent and thoughtful follow-up. Providing valuable information, industry insights, or relevant content can help establish trust, credibility and increase the likelihood of conversion in the long run. Product/Service Knowledge: Acquiring a deep understanding of company's product or service offerings to effectively communicate their value propositions to potential leads. Qualifying Leads: Conducting initial qualifying conversations to assess the fit between the leads needs and your product or service. This involves asking probing questions and gathering relevant information to determine if there is a potential for a qualified appointment. Reporting and Metrics: Tracking and documenting your activities, results, and key performance indicators (KPIs), such as the number of leads generated, appointments set, conversions, and revenue generated. Providing regular reports and updates to management. Continuous Learning: Staying up-to-date with industry trends, competitive landscape, and best practices in lead generation and sales. Actively seeking feedback and incorporating it into your strategies to improve performance. Cold Calling: Initiating outbound calls to prospects based on the leads generated through your research and databases. Phone Scripting: Developing and using effective phone scripts that outline key talking points and help guide the conversation with prospects. Phone scripts should be personalized and tailored to address the specific pain points and needs of the leads. Call Monitoring and Recording: Maintaining accurate records of calls made, including notes on conversations, objections raised, and any important information gathered during the call. This helps to track progress, refine approaches, and provide valuable insights to the sales team. Active Listening and Objection Handling: Actively listening to prospects during phone calls, understanding their concerns or objections, and addressing them effectively. Having a thorough understanding of the product or service enables you to provide relevant information and overcome objections to move the conversation forward. Reminder Calls or Emails(Follow-Up Calls/Email Follow-Ups): I: Sending reminder emails or making reminder calls to leads who have expressed interest but have not taken the desired action, such as scheduling an appointment or providing additional information. Reminders serve as gentle prompts and can help re-engage leads who may have been busy or overlooked previous communications. Persistence and Persistence Tracking: Maintaining a structured approach to follow-ups and persistently engaging with leads until a final resolution is reached. Keeping track of follow- up attempts, responses, and outcomes in your CRM system or tracking tool is essential for effective follow-up management. Adjusting Follow-Up Strategies: Continuously assess and adjust your follow-up strategies based on the responses and feedback received from leads. Experimenting with different approaches, timing, and communication channels can help optimize your follow-up efforts and improve conversion rates. CDD: Research the client and company, create a Client Discovery Document (CDD) for all the appointments, Ensuring that all possible data points in the Client Discovery Document (CDD) are updated for the scheduled calls. Requirements : Business Development, Sales Management, CRM Management, proposal documentation, Excellent communication and negotiation skills, growth hungry. Experience in selling digital marketing services for customers based out of the US. Should have Experience doing cold calling and generating leads in US market. Sales experience in the US market is a must - Mandatory Requirement. Experience working on tools like Sales Navigator, Upwork Etc. Experience with CRM software like HubSpot, Click Up Etc. Proficiency in MS Office. Excellent multi-tasking skills Ability to prioritize tasks Ability to present and explain ideas to a variety of audiences Ability to sell value and create credibility Ability to maintain a high level of professionalism and confidentiality Enthusiastic to build good relationships with people Ability to work well in a team environment Tracking new clients in various industries, placing proposals, and getting agreements. Process and manage paperwork and correspondence related to all clients. Understand clients needs by doing client assessments. Provide detailed client documentation. Hands-on experience in all elements of the sales process from Approaching Leads, Scheduling Interviews, Creating Proposals, negotiations and closings. Arrange/Prepare proposals for clients. Achieve Sales Targets via Outbound Leads. Fixing Prospect meetings & Giving Presentations (If needed). Requirements Gathering and understanding Nurturing clients from scratch to maturity. Support the team with other responsibilities as required. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Mumbai - Magnus Towers, 501, 5th Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Vadodara - Alembic Building II BARODA Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. Responsible for contributing to technical solution design and the service delivery process Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem. Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 5-8 years of experience in PS Core network management. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of complex, multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI monitoring, optimization, and performance improvement. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation issues. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery across diverse platforms. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the operational planning and optimization Strong grasp of end-to-end telecom architecture, including proficient knowledge of peer domains such as RAN, CS, and IP. Knowledge in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. knowledge of automation frameworks and tools, with the ability to apply automation for network operations, KPI analysis, and troubleshooting. Understanding of automation for O&M and reporting tasks Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769044

JOB DESCRIPTION: Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes. Broad Responsibilities/ Major Deliverables:· Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat · Listening to and understanding the customer’s requirements · Provide product / service details & benefits to Customers · Providing end to end solutions to the customer · Asking the correct questions – probing and prompting the customer wherever required · Timely and accurate capturing all the information given by the customer · Timely follow up with Brands as per Escalation matrix till closure · Staying current with knowledge of products/ processes & services offered by the client · Ensure full adherence to all the quality parameters and SOP · Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule · Escalating the call to the team leader / manager, wherever desirable · Handling irate / demanding customers where necessary, in a tactical manner

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will Serve as the first point of contact and provide interesting insights and product information to prospective customers. Assist in managing our key accounts and strengthen relationships with C-level executives. Find and engage new contacts using innovative methods. Lead identification and qualification using probing techniques. Drive traffic to Cvent seminars and online demonstrations Assist marketing with campaign strategies. Pull up reports and conduct data interpretation. Prepare presentation decks and proposals. Partner with senior sales team members to achieve new business quotas. Here's What You Need Bachelor's degree with strong academic credentials Excellent communication skills (verbal and written) Strong sense of initiative and personal leadership Ability to work within a team to achieve goals. Strong business acumen, ethics, and high integrity Excel at developing relationships over the phone. Ability to handle high outbound call volume with correspondingly high talk time. Must be articulate, organized, detail-oriented, and could multi-task dynamically. changing environment. Strong research aptitude Proficient computer skills (PowerPoint, Word, Excel, Outlook, etc.) Interpretation and presentation of data and findings

Roles and Responsibilities We are seeking an experienced .NET -Tech Lead / Technical Architect, responsible for building, designing, and architecting .NET web-based applications using .Net Core, Web APIs, MVC, C#, etc. Must know React JS. Looking for an experienced resource who has worked in technologies agnostic approach. Resource should be responsible for providing solutions for technical issues to the team which can improve product quality. Having good exposure to Microservice Architecture Implementation. Will perform mixed contributor roles where 70% as IC (Individual contributor) and the rest 30% are in leading/helping/reviewing, designing, and documentation of modules. Skills Must have Min 8+ years of experience in designing, Coding, deployment & developing web-based applications using the latest .NET technologies Net Core, Entity Framework, ASP.NET, C#, MVC, LINQ, Web API, etc. Candidate must have GitHub, open source contribution, or at least related demonstratable codes in his/her machine to showcase coding styles. Must Know React JS and worked with React JS before Sound understanding of technology & software development methodologies, especially in developing custom products for customers. Hands-on experience in the latest versions of .NET Technologies. Experience in Software Architecture such as CQRS, Domain Driven, and MVC. Must have excellent experience in JavaScript. Proven experience in creating & design RESTful APIs /Web APIs. Experience with MS SQL databases - writing queries, store procedures, tables, views, triggers, functions, and SQL Jobs. Should have good exposure in writing code for Microservices-based products. Hands-on experience in .Net Core and Microservices. Unit/Integration testing Message Queuing Tool: Azure Service Bus/Kafka/RabbitMQ (or any other messaging tool) Containerization Architecture: Docker/Kubernetes API Service Architecture: Enterprise-level designing and writing exposure in Microservices Azure Cloud platform CI/CD Agile methodology Azure DevOps Selection Process A take-home assignment is given to all shortlisted candidates and they must complete the assignment in a couple of days as much as possible to go to the next round. The second round is a verbal technical round where you will be asked technical and functional questions. Our Ideal Candidate Comes With Willing to contribute and speak up with a view or opinion and add value by questioning and probing where necessary to ensure a thorough and robust solution. Drive high standards on quality, delivering solutions on time Candidate, in recent times, has been hands-on in full-stack enterprise technologies on the user interface, middleware frameworks, and database management. Has a deep understanding of multiple technology stacks/languages/tools and their pros/cons. Candidates must have Strong analytical and problem-solving skills. Strong interpersonal communication skills. Ability to lead initiatives and people toward common goals. Working knowledge of systems infrastructure Good to have experience in working on a large complexed product & very large scalable applications or websites with huge data sizes. Excellent oral and written communication, presentation, and analytical skills roles and Responsibilities PS: It is permanent Work From Home opportunity working with a UK Govt aided company. Skills:- .NET, ASP.NET, .NET core, Entity Framework, Web API and Design patterns

International CSE (Customer Support Executive+ Upselling) Candidate will be entitled with Online Leads of Interested customers. ● Candidate will have to make call to Interested customers ● Explain the product details/offers/benefits to the customers ● Convert interested customers into sale & guide to make online payment or visit ● Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem. ● Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Work Location: Azadpur(GT Road) Night shift Timing :- 6:00pm to 3:00AM, 7:00pm to 4:00am / 9am to 6am (Both side cab facility) Experience: Min. 1 year in any international process Unlimited incentives Candidates should be presentable Excellent communication skills Age below 32 years Candidates must have their experience documents Responsibilities: Make inbound and outbound calls and chat with customer to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base. Monitor competitor’s products or services and create selling strategies for own products or services. Handle customer needs and requirements. Respond to customer inquiries and resolve. · You will get the generated leads and convert into sales Must Have Minimum Requirements · Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year. · Experience of handling an client’s outbound calls or product sale. · Exceptional interpersonal skills. · Excellent communication and interpersonal skills: Good verbal communicator and presenter · Self-motivated and positive. · Good Convincing power. Regards Vineet Call or whats app 9354220033 Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Schedule: Evening shift Night shift Rotational shift Ability to commute/relocate: Azadpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: total work as Customer Support Executive: 1 year (Required) Customer service or international sales: 1 year (Required) Language: English (Required) Work Location: In person

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose: To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having a total relationship value = > INR 30 lakhs through “need-based approach”r; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.Key Accountabilities•;Acquire and upgrade quality Treasures clients in the branch location areas•;Engage with existing customers to deepen the wallet share through retention and growth of of Total Relationship Value (TRV).•;Accountable for achieving annual volume and revenue objective. •;Ensure Savings Book and loan book growth•;Ensure proper implementation & execution of product strategies through effective relationship management.•;Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions•;Drive and deliver exemplary customer service in the local market and uphold DBS service standards.•;Ensure internal and regulatory compliance through strict adherence to DBS processes.Job Duties: •;Establish, manage and grow the TRV of the elite Treasures Client segment by acquiring and nurturing the clients having AUM = > INR 10 M•;Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.•;Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.•;Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.•;Provide feedback on market, competition, and products, suggest innovations & ideas for continuous product and service improvements.•;Ensure internal and regulatory compliance and address operational risks if any.Requirements: •;8years of experience in HNI Sales /Wealth Management/ Private Banking segment.•;Sound understanding of financial planning and wealth management products in India•;In-depth knowledge of local market and competition.•;AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.Education / Preferred Qualification•;Graduate / Postgraduate with MBA in relevant field Core Competencies* Effective probing and listening skills* Strong Relationship Management and influencing skills* Self-driven and ambitious.* Good written and verbal communication skills* Results-oriented, analytical and ability to deliver results under pressure* Understanding of competitive positioning* Strong service orientation, customer-centric behavior.DBS India - Culture & Behavior* Performance through Value Based Propositions* Ensure customer focus by delighting customers & reduce complaints.* Build pride and passion to protect, maintain and enhance DBS’ image and reputation.* Enhance knowledge base, build skill sets & develop competencies.* Execute at speed while maintaining error free operations.-en

Join our Team About this opportunity: Looking for an Packet Core Specialist with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. The role demands a high level of ownership in maintaining network performance and quality within timelines. Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 8-12 years of experience in PS Core network. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI optimization. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the planning, design, and optimization Proficient knowledge of peer domains such as RAN, CS, and IP. In-depth expertise in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. Knowledge of automation frameworks and tools, with the ability to apply automation for network operations. Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769046

Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. Responsible for contributing to technical solution design and the service delivery process Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem. Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 5-8 years of experience in PS Core network management. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of complex, multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI monitoring, optimization, and performance improvement. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation issues. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery across diverse platforms. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the operational planning and optimization Strong grasp of end-to-end telecom architecture, including proficient knowledge of peer domains such as RAN, CS, and IP. Knowledge in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. knowledge of automation frameworks and tools, with the ability to apply automation for network operations, KPI analysis, and troubleshooting. Understanding of automation for O&M and reporting tasks Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769044

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual ,social thought process or behaviours. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities. Location: India Bangalore - Divyashree Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Company Description Radical Minds group, a rapidly growing strategic outsourcing and BPM service provider with it’s presence across India, US, SEA and ME. Radical Minds leverages its highly qualified and experienced professionals at offshore, near-shore, and onshore locations to address current client challenges and prepare them for future initiatives. The company provides comprehensive solutions that are seamlessly delivered through our global delivery network. These services meet clients' business objectives, cultural and language needs, and cost reduction goals. Radical Minds offers expertise across several industry verticals, delivering operational excellence and deep industry and functional knowledge for critical business processes. Job Title: Lead Generation Specialist (BPO/BPM) Location: Strictly Onsite – Radical Minds HQ-Gurgaon Reporting To: Chief Global Growth Officer Interested candidates & with matching skillset as detailed below, willing to work out of our Gurgaon HQ may write to jobs.intl@radicalminds.in with their CVs This role is a high-impact, outbound-focused position responsible for generating qualified B2B leads for the BPO/BPM/IT services sector. The specialist will use multi-channel prospecting (cold calls, LinkedIn, email campaigns) to engage enterprise clients (500+ employees) in the US, Middle East, and Southeast Asia . Success is measured by 15-20 qualified meetings/month and a strong lead-to-meeting conversion rate (8-10%) . This position is critical for fueling the sales funnel and ensuring a steady flow of qualified opportunities. It bridges marketing efforts (SEO, ABM) with sales execution , enabling scalable growth in key markets. Compensation: This role offers an attractive fixed salary + uncapped variable incentives , with high performers earning an industry-leading OTE (On-Target Earnings) . Top achievers unlock accelerated payouts and bonuses, making the total package exceptionally lucrative . Key Responsibilities : 1. Prospect Hunting – Identify and engage 500+ employee companies in US/ME/SEA markets via cold calls, LinkedIn, email, and social selling . 2. Tool-Driven Outreach – Use ZoomInfo, Apollo.io, and LinkedIn Sales Navigator to build targeted contact lists and track engagement. 3. Qualify & Nurture Leads – Conduct discovery calls to assess budget, timeline, and decision-makers ; hand off SQLs (Sales-Qualified Leads) to sales with detailed CRM notes. 4. Hit Metrics – Deliver 15-20 qualified meetings/month with a 30%+ connect rate and 8-10% lead-to-meeting conversion . 5. Collaborate with Marketing – Work with ABM/SEO teams to align outreach with campaigns, case studies, and lead magnets . 6. Optimize Outreach – Test messaging (email/call scripts) and refine strategies based on response rates and feedback . Critical Qualifications & Skills : 1. 6-8 years of B2B Digital Marketing & lead gen experience , preferably in BPO/BPM/IT services for US/ME/SEA markets within enterprise/Large Scale/Medium/SMB segment 2. Proven track record of delivering 15-20 fully qualified meetings/month within the identified and approved Target Account List. 3. Experience using CRM & Other tools (e.g., Salesforce, HubSpot, ZOHO, …) and prospecting platforms (ZoomInfo, Apollo.io, LinkedIn Sales Navigator…). 4. Fluency in English (written/spoken) with strong articulation of BPO value props (cost savings, scalability, SLAs). 5. Hunter Mentality : Self-driven to identify, cold-call, and convert high-potential leads. 6. Tech-Savvy : Comfortable with LinkedIn automation (Dripify), email sequencing (Mailchimp), and data-driven outreach. 7. Consultative Approach : Ability to ask probing questions and qualify leads (budget/authority/timeline). 8. Collaboration : Work closely with sales + marketing teams to align outreach with ABM/SEO campaigns. Interested candidates & with the above matching skillset, willing to work out of our Gurgaon HQ may write to Interested candidates & with matching skillset, willing to work out of our Gurgaon HQ may write to jobs.intl@radicalminds.in with their CVs

Company Description At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. That’s YOUR work. And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow. So here, whatever we do is not a job. It’s a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. Job Title : Cockpit Software | Regional Test Scrum Lead Responsible to deliver state of the art Cluster/Display/eV Component software. The Mission of this Role: Leads testing efforts for multiple software projects with varying degrees of complexity / priorities. Undertakes testing activities in Test Automation, Behavior driven development (BDD), Scrum and Agile practices. Establishes tactical plans, collaborates across functions to improve efficiency and predictability in software testing. Provides technical road map and day-to-day technical leadership to the testing scrum teams. Responsible for capability building of scrum team members with their knowledge and expertise. Responsible to drive the team towards the common goal, creates collaborative environment by periodic connect & effective communication with the associates and all stake holders. Responsible for set goals and assessment of project teams responsible. Scope: Focus on understanding and analyzing requirements, creating user stories and acceptance criteria, and testing with the right level of automation. Works on developing a technology roadmap with their knowledge across domains and software testing. Collaborates across functions, leads testing efforts and management of defects, liaisons with the test leads. Mentors and coaches team members on agile standards and best practices. How You Will Spend Your Days: As a Regional Scrum Leader - Providing Techno Managerial Leadership Establishes Project Testing roadmap and provides day-to-day technical leadership to testing scrum teams with their subject expertise. Responsible to drive the scrums within span of the projects/customers. Facilitates discussions to understand and effectively capture and analyze requirements, create user stories and acceptance criteria to achieve a joint understanding of needs. Responsible & accountable to steer the end-to-end validation of the projects responsible with his/her span/region. Shall be responsible to play scrum lead role for the project responsible. Stays up to date with industry trends and developments. Responsible to drive the team towards creating innovative solutions and improve overall quality of delivery, strive for excellence. Schedule Adherence and Quality of deliverables Quality and accuracy of scrum roadmap. Team/stake holder management effectiveness As a Lead - Leading and implementing improvement opportunities to existing methodologies. Participates proactively in Agile techniques like behavior driven development (BDD), continuous testing, pairing, automated testing and best practices research. Ensures process documents / artefacts are maintained and continuously improved (by analyzing systemic issues) to enable efficient execution. Leads test-based development in line with QCD (quality, cost and delivery) norms for the scope of the scrum team. As a Scrum Lead - Scrum planning / Coaching scrum team members (including sprint planning) Drives sprint planning, team capacity planning, daily stand-up meetings, reviews, testing automation and management of defects. Trains, mentors / coaches scrum team members (to ensure testing teams are practicing agile principles). Achievement of milestones / adherence to sprints. Number of issues against scrum deliverables. Identifying and managing project risks. Manages multiple projects with schedule and budgetary constraints involving cross-functional teams. Partners with project managers and test leads to communicate delivery of work product and escalates any key risks that would impede effectiveness. Proactively develops plans to anticipate risks and address them by leading issue resolution from the front. Effectiveness of risk mitigation plans. Quality of risk identification Collaboration with internal teams Serves as the single point of contact for project managers and test leads. Collaborates with scrum development teams, while testing software. Participates in work product reviews to ensure quality and collaboration across teams. Timely issue resolution / escalation management. Cross functional collaboration Key Experience required: Bachelor’s degree in Engineering (Master’s preferred) 10 to 14 years of software development/Testing/Integration experience, Agile methodologies (Scrum) C, C++ Fluency and debugging/Triaging expertise. Autsoar , Adpartive Autosar and SDV exposure and understanding. AUTOSPICE experience ISTQB/Scrum Certified Awareness about the STLC- Software Test Life Cycle for Embedded products Python advance development experience. Experience with Robot framework and Provtech Automation concept design and implementation Scrum lead experience and people management experience [Team size >16] Technical and Functional Competencies Please refer to the global integrated software assessment framework Behaviours and Mind-set Collaboration: Demonstrates enthusiasm in interactions with others; establishes useful relationships with key individuals for the benefit of the department. Establishes rapport quickly; develops mutually beneficial relationships with individuals within and across departments. Seeks wide recognition and praise for own and department’s achievements; readily accepts the center stage to promote the department’s achievements. Critical Thinking: Consistently develops expertise, using a variety of sources to acquire new knowledge and skills; ensures own specialist knowledge and that of the department is up to date, working with individuals to fulfil their development and training requirements. Takes a practical approach to tackling issues, staying close to ground level operations in the department; tests out how new things work, quickly identifying whether something is workable or not Provides insights to the department, identifying key impacting issues and targeting opportunities for improvement; demonstrates a strong sense of whether a proposed solution will be effective. Processing Details: Effective management of department projects within stipulated turnaround time Ensures quality on department deliverables as per the expected standards. Adherence to standard operating procedures on department projects and minimizes risks Evaluating Problems: Analyses complex information using a range of techniques and asks probing questions to gain an in-depth understanding of key trends related to important departmental issues; generates solutions and evaluates others’ solutions to determine the best way forward. Prepares well-written material for a range of purposes and audiences; ensures the critical points behind an argument are compelling and in a format that helps others understand the key facts. Evaluates numerical data and summarizes key findings which can inform actions to improve departmental performance; encourages staff to adopt new technologies. Communication: Convinces others on key topics by presenting compelling rationale and persuasive arguments; shapes opinions within the department and negotiates to get the best deal. Articulates and presents important information clearly and concisely to people at all levels across the department. Challenges established views and argues strongly for alternative ideas; encourages individuals in the department to justify their reasoning. ● No Direct Revenue Responsibilities ● Delivery within project budgets and schedule ● Direct repartees: 10-15 Direct Repartees ● Reporting Layer from CEO: CEO-03 About Visteon Visteon is a global technology company serving the mobility industry, dedicated to creating a more enjoyable, connected and safe driving experience. The company’s platforms leverage proven, scalable hardware and software solutions that enable the digital, electric, and autonomous evolution of our global automotive customers. Visteon products align with key industry trends and include digital instrument clusters, displays, Android-based infotainment systems, domain controllers, advanced driver assistance systems and battery management systems. The company is headquartered in Van Buren Township, Michigan, and has approximately 10,000 employees at more than 40 facilities in 18 countries. Visteon reported sales of approximately $2.8 billion and booked $5.1 billion of new business in 2021.Learn more at www.visteon.com. Follow Us For more information about our company, technologies and products, follow us on LinkedIn, Twitter, Facebook, YouTube and Instagram. You can also follow our careers-focused channels on Twitter and Facebook to keep up with our latest job postings and the great work our employees are doing. Qualifications Behaviors Preferred Leader: Inspires teammates to follow them Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Financial: Inspired to perform well by monetary reimbursement Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization CONTACT PERSON : Vrushali Bagade vrushali.bagade@visteon.com

Apply Now Job Title Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Kolkata - Millenium City, Tower II, 6th Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

International CSE (Customer Support Executive+ Upselling) Candidate will be entitled with Online Leads of Interested customers. ● Candidate will have to make call to Interested customers ● Explain the product details/offers/benefits to the customers ● Convert interested customers into sale & guide to make online payment or visit ● Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem. ● Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Work Location: Azadpur(GT Road) Night shift Timing :- 6:00pm to 3:00AM, 7:00pm to 4:00am / 9am to 6am (Both side cab facility) Experience: Min. 1 year in any international process Unlimited incentives Candidates should be presentable Excellent communication skills Age below 32 years Candidates must have their experience documents Responsibilities: Make inbound and outbound calls and chat with customer to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base. Monitor competitor’s products or services and create selling strategies for own products or services. Handle customer needs and requirements. Respond to customer inquiries and resolve. · You will get the generated leads and convert into sales Must Have Minimum Requirements · Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year. · Experience of handling an client’s outbound calls or product sale. · Exceptional interpersonal skills. · Excellent communication and interpersonal skills: Good verbal communicator and presenter · Self-motivated and positive. · Good Convincing power. Regards Vineet Call or whats app 9354220033 Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Schedule: Evening shift Night shift Rotational shift Ability to commute/relocate: Azadpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: total work as Customer Support Executive: 1 year (Required) Customer service or international sales: 1 year (Required) Language: English (Required) Work Location: In person

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience – Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Mumbai - Magnus Towers, 501, 5th Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description: We are seeking a highly skilled and motivated 6 Sigma CPI (Continuous Process Improvement) Project Leader to join our team. The ideal candidate will have a strong background in the DMAIC (Define, Measure, Analyse, Improve, Control) 6 Sigma process, with expertise in failure analysis, root cause analysis, project and validation planning. This role requires exceptional collaboration skills to work effectively with diverse, global cross-functional teams, including design control, suppliers, facilities, and product support. Key Responsibilities: Lead and manage 8-10 projects per year, with the ability to handle 6-7 projects simultaneously, depending on complexity. Utilize the DMAIC 6 Sigma methodology to drive permanent corrective actions into production and into service parts. Conduct thorough failure analysis and root cause analysis to identify and address process inefficiencies. Develop and execute project and validation plans to ensure successful project outcomes. Apply critical thinking and analytical skills to confirm root causes and implement effective solutions. Foster strong collaboration and communication among cross-functional team members to achieve project objectives. Deliver successful projects meeting project velocity, effectiveness and communication metrics. Qualifications: Proven experience in leading 6 Sigma projects, with a strong understanding of the DMAIC process. Demonstrated ability to manage multiple projects simultaneously and deliver results within deadlines. Excellent collaboration and communication skills to work effectively with diverse, cross-functional teams. Strong analytical and problem-solving skills, with the ability to conduct failure and root cause analysis. Experience in project and validation planning to ensure successful project execution. Certification in 6 Sigma (Green Belt, Black Belt, or Master Black Belt) is preferred. Preferred Background in EIC (Engine Installation and colling), HYI(Hydraulic integration installation and ELI (Electrical installation) Skills: DMAIC 6 Sigma process Failure analysis Root cause analysis Project and validation planning Cross-functional team collaboration Critical thinking and analysis Project management, including escalation Personal Attributes: Highly organized and detail-oriented Strong leadership and team management skills Excellent communication and interpersonal skills Proactive and results-driven mindset Ability to thrive in a fast-paced and dynamic environment Skill Descriptors Active Learning: Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. Explains lessons learned from mistakes and failures as well as successes. Maintains network of contacts within own unit. Identifies and explains own strengths and development needs. Makes use of journals, associations, and conferences in own professional specialty. Learns new concepts, processes and tools related to own immediate responsibilities. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Approaches a situation or problem by defining the problem or issue and determining its significance. Makes a systematic comparison of two or more alternative solutions. Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. Identifies the major forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions. Uses active listening skills and probing techniques to surface opportunities to influence. Identifies who the decision makers are and how they receive information. Regularly presents ideas or suggestions to associates in persuasive terms. Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Six Sigma Methodology: Knowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes. Analyzes business priorities for selecting potential critical metrics. Uses tools (e.g. trend charts, Pareto charts, sigma conversion chart) to measure historical performance. Researches important causes that have an impact on quality and customer satisfaction with the use of statistical tools. Resolves routine problems in a cost effective manner. Reports deviances from process improvements. Relocation is available for this position. Posting Dates: July 1, 2025 - July 10, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community.

Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. Responsible for contributing to technical solution design and the service delivery process Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem. Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 5-8 years of experience in PS Core network management. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of complex, multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI monitoring, optimization, and performance improvement. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation issues. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery across diverse platforms. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the operational planning and optimization Strong grasp of end-to-end telecom architecture, including proficient knowledge of peer domains such as RAN, CS, and IP. Knowledge in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. knowledge of automation frameworks and tools, with the ability to apply automation for network operations, KPI analysis, and troubleshooting. Understanding of automation for O&M and reporting tasks Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769044

Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. Responsible for contributing to technical solution design and the service delivery process Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem. Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 5-8 years of experience in PS Core network management. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of complex, multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI monitoring, optimization, and performance improvement. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation issues. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery across diverse platforms. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the operational planning and optimization Strong grasp of end-to-end telecom architecture, including proficient knowledge of peer domains such as RAN, CS, and IP. Knowledge in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. knowledge of automation frameworks and tools, with the ability to apply automation for network operations, KPI analysis, and troubleshooting. Understanding of automation for O&M and reporting tasks Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769045

The role gives you a flavour of Equity Research by providing hands-on experience in financial modeling, market analysis, and investment research. As part of the team, the intern will closely work with the analyst team and the fund manager. Key Responsibilities: Assist in building and maintaining financial models of the companies under coverage universe, and the companies being added to the coverage universe from time to time. The models need to fulfill the firm’s exhaustive checklist including forensic checks. Assist the analyst team in conducting thorough research on listed and unlisted companies by analyzing their financial statements, reading annual reports and conference calls, tracking regulatory filings. This involves studying historical data/ reports, understanding business/ sector specific cycles, and evaluating earnings potential. Provide time to time updates on the coverage universe – such as analyzing quarterly earnings, management conference calls, and other information from media outlets. Conduct channel checks by reaching out to industry connects, suppliers, customers, peers, and other relevant stakeholders to gather on the ground insights. Responsible for building and updating various trackers maintained by the firm to monitor sector specific and company specific trends. Key Attributes: Demonstrates the ability to work autonomously with minimal supervision. Capable of managing multiple tasks simultaneously, setting priorities, and making informed decisions independently. Exhibits a strong intellectual curiosity. Ask probing questions, challenge assumptions, and explore alternative scenarios. Proficient with Microsoft Excel. Duration: 3-6 Months This will be a paid internship.

Noida,Uttar Pradesh,India Job ID 769044 Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with deep expertise in Evolved Packet Core (EPC) and 5G Core (5GC) technologies, with a strong focus on the planning, design, deployment, and KPI-driven optimization in multi-vendor environments. Responsible for contributing to technical solution design and the service delivery process Roles and Responsibilities Accountable for day-to-day project delivery aligned with Market Area (MA) requirements. Analyze and troubleshoot network KPI degradation issues. Collaborate with internal and external stakeholders to ensure seamless delivery execution. Drive adherence to standard working methodologies and best practices. Responsible for Design, deployment/configuration , troubleshooting, root cause analysis and workaround / solution definition activities according to the Network Problem. Ensure all KPIs are consistently met as per agreed SLAs and performance targets. Effective communication and stakeholder management, including customer-facing roles Experience 5-8 years of experience in PS Core network management. Expertise in PS Core technologies, with extensive experience in the planning, design, and optimization of complex, multi-vendor networks. Hands-on experience with MME, AMF, PCC, SGW, PGW, SMF, UPF, PCG, DNS, and NFVi nodes for KPI monitoring, optimization, and performance improvement. Strong end-to-end troubleshooting capabilities for resolving packet core KPI degradation issues. Experience with network probing tools (Wireshark, TShark, NetScout, or vendor-specific tools) Skillset Experience in multi-vendor Packet Core environments, with a strong track record of delivery across diverse platforms. Solid understanding of 2G, 3G, 4G, and 5G technologies, particularly in the operational planning and optimization Strong grasp of end-to-end telecom architecture, including proficient knowledge of peer domains such as RAN, CS, and IP. Knowledge in virtualization and cloud-native network functions, with practical experience in NFVi/VMware/OpenStack/Kubernetes environments. knowledge of automation frameworks and tools, with the ability to apply automation for network operations, KPI analysis, and troubleshooting. Understanding of automation for O&M and reporting tasks Good Communication skills. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

This Job Is Provided By Apna.co Sales Executive  Greetings, Grooming and Customer Service -To ensure he is well groomed and ensure proper greetings to all customers. Also needs to attend and resolve all customers quires and if required escalate any issues of customers to leaders and cashiers for proper resolution.  Discipline in Timings and Store Maintenance - To ensure he is on time at store and also ensure following up of batch timings as per week floor schedule set by store manager. Also needs to ensure the selling area as well as store is keep clean and tidy always and also properly lit and air conditioned.  Individual brand or handset targets achievement - To ensure targets monthly given are achieved whether its brand specific or overall contribution.  Individual Wham targets - To ensure month on month targets are met on wham. Product, Price and Offer Knowledge - He should be well versed in the same and ensure no non clarity when conversing with customers for conversions and pitching. Customer probing and conversions - To ensure detailed probing and pitching the right solution or product to customers.

JOB DESCRIPTION: Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes. Broad Responsibilities/ Major Deliverables:· Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat · Listening to and understanding the customer’s requirements · Provide product / service details & benefits to Customers · Providing end to end solutions to the customer · Asking the correct questions – probing and prompting the customer wherever required · Timely and accurate capturing all the information given by the customer · Timely follow up with Brands as per Escalation matrix till closure · Staying current with knowledge of products/ processes & services offered by the client · Ensure full adherence to all the quality parameters and SOP · Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule · Escalating the call to the team leader / manager, wherever desirable · Handling irate / demanding customers where necessary, in a tactical manner