Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Kolkata
>
Opentext
>
Principal Cloud Applications Consultant_Fortify

Principal Cloud Applications Consultant_Fortify

Opentext

8 - 10 years

20 - 25 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

French Consulting Incident management German Application development Information management Troubleshooting SCCM Remote support Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact

Fortify on Demand is an end-to-end platform for all your AppSec needs. We are the only application security provider to offer SAST, SCA, DAST, IAST, and MAST as a service. We help our customers to achieve fast remediation throughout the software lifecycle with robust assessments by a team of security experts. Experience in Production Operations (or Support), driving Incident management calls for escalations are a must.

What it takes

This is a Principal technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction.
As an Enterprise Support Engineer, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering.
The role is to provide expert technical support guidance to customers for the Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur.
As a Technical Account Manager, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Fortify Product Engineering.
The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service.

What you need to succeed

Technical University or Bachelors degree preferred.
Typically 8-10 years experience in technical support and/or consulting.
Experience in AppSec desired

Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools)
Excellent verbal and written communication skills in English
Knowledge of German and/or French would be a plus
Advanced troubleshooting skills in a technical environment.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. Knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to train peers on solutions.
Ability to take ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.

Good To Have

Knowledge of cloud platforms AWS, Azure, Google
Pipelines Jenkins, Azure DevOps
Containers Docker, Kubernetes
Git/Version control/SCCM
CEH or equivalent certification
DevOps
Open-source platforms

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs

INR 9 - 15 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs

INR 8 - 12 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opentext

Software Development

Waterloo ON

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Principal Cloud Applications Consultant_Fortify