Platform Support - DV360

Qualification & Experience RequiredRequirement -

• Should have a degree/completed graduation (
• Overall 2 Years of experience with minimum 12 months on the following platform Services- DV360 Platform.
  

• Display & Video(DV) 360

  - Must have knowledge of ; either 1 or more of:
• Experience with DoubleClick Bid Manager, DoubleClick Ad Exchange, Google Adwords, DoubleClick Digital Marketing, Doubleclick Campaign Manager, Doubleclick Search , Doubleclick for Publishers
• Experience in Real-Time Bidding or other related platform
• Proficient in SQL, HTML, and JavaScript

• Platform Billing 360

  -Must have knowledge of ; either 1 or more of
• General billing questions and billing troubleshooting
• Credit memos and rebills
• Billing setting changes (bill-to address, bill-to email, PO additions)
• Legal customer changes
• Invoice requests and bulk invoice downloads
• Questions and consultation regarding billing setups and invoicing
• Currency changes (where allowed by contracts and settings)
• DV360 account group creation
• Retroactive billing
• Billable cost reports (matching invoice data to report data)
• Collections/suspensions

Position Responsibilities

• Provide excellent customer service by answering questions and resolving issues
• Maintain a positive and professional attitude towards customers
• Provide support across a variety of platforms, including chat, live email, instant messaging, and phone
• Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
• Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
• Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
• Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
• Inculcate client end users on product usage, from the basics to best practices
• Troubleshoot and resolve complex cases from the proper platform
• Collaborate with international teams in engineering, product, vendor workforce, and other cross-functional teams on specific user-impacting issues and bugs
• Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Googles direction