Platform Operations , Aladdin Data - Associate

About this role

The Aladdin Studio team is focused on developing a world-class digital experience which will help developers of all types build faster and more effectively on Aladdin. We are evolving the Studio Developer platform as an integrated digital application where you can discover data, build your own financial apps, and access industry-leading content, documentation and insight - with all of this delivered via a design-forward and client-centric experience.

As a member of the Studio Developer Operations team, you will interact, engage and solve problems for some of the most technically sophisticated users of Aladdin. Our team is also responsible for delivering the monitoring, logging, alerting and observability framework of Studio Developer to ensure our product is scalable and resilient as we enter a period of significant growth.

Role Description

• 3-5 years of hand-on experience working as part of Platform Operations, Site Reliability Engineering, DevOps or related engineering teams .

• Building your skills as a domain expert on the functionality and capabilities of the platform.

• Triaging and timely resolution of client inquiries.

• Enable user best practice execution on the platform including training and adoption of new platform features.

• Understanding and acting on platform telemetry alerts including invocation of our Incident Management response plays.

• Look for opportunities to automate our workflows to improve our team s effectiveness and efficiency.

• Reporting and metrics generation on platform reliability as well as user inquiry trends.

• Contribute to building out our observability framework to enhance our platform.

Desirable Skills

• Experience building, managing and supporting large-scale platforms.

• Understanding of the K8s Operator Pattern -- comfort and courage to wade into (predominantly golang based) operator implementation code bases

• Hands -on experience deploying log management and observability platform tooling: SPLUNK / Prometheus / Grafana, AlertManager .

• Strong attention to details and focus on high quality delivery.

• Comfortable reading and writing Python code.

• Comfortable working with clients and partners at all levels of the business.