Team Lead - Medical Summarization Provana

5.0 - 9.0 years

2 - 7 Lacs

Noida, New Delhi, Greater Noida

Work from Office

Role & responsibilities Legal and Medical Operations Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift rotations, and attendance records. People Leadership Leading interviews, onboarding, and training of new joiners. Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed. Coordinating team bonding activities, recognition programs, and engagement events. Creating, validating, and tracking KPI performance metrics. Providing coaching, conflict resolution, and professional development support. Client & Stakeholder Communication Attending and leading client calls, sharing MOMs and agendas. Acting as Point of Contact (POC) for client escalations and new client transitions. Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations. Sharing weekly/monthly updates and addressing escalations professionally. Reporting & Process Management Creating SOPs and RCA documents for process governance. Managing billing reports and client invoicing data. Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations. Updating inventory trackers, maintaining dashboards, and managing documentation repositories. Handling IT issues and coordinating with support teams. Supporting IPACS management ( NOTE - Interested Candidates can share your resume at shagun.tyagi@provana.com)

Posted 5 days ago

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Property & Casualty Claims Specialist Manning Consulting

4.0 - 9.0 years

9 - 10 Lacs

Gurugram

Hybrid

Job Title: Property & Casualty Claims Specialist Location: Gurugram Job Type: Full Time Mode: Hybrid 5 Days Working We are seeking a detail-oriented and customer-focused Property & Casualty Claims Specialist to handle end-to-end claims processing , from intake to settlement. The ideal candidate will manage claims for property damage, liability, or casualty events, ensuring timely and fair resolutions. Requirements: Bachelors degree or equivalent experience 3-8 years of experience in Property & Casualty claims handling Strong understanding of insurance policies, coverage types, and claim workflows Excellent communication, negotiation, and decision-making skills Proficiency in claims software (e.g., Guidewire, Duck Creek, ClaimCenter) is a plus Ability to manage multiple claims in a fast-paced environment Call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

Posted 2 months ago

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Team Lead Attorney Support ( Rotational Shift) Provana

5 - 9 years

4 - 9 Lacs

Noida, New Delhi, Greater Noida

Work from Office

Role & responsibilities Manage a team of legal professionals including lawyers, paralegals, and legal researchers. Set performance goals and objectives for team members and drive feedback and performance evaluations. Conduct training and professional development activities to enhance the team's skills. Serve as a point of contact for clients, maintaining client relationships, and understanding their legal outsourcing needs. Ensure client satisfaction with high-quality delivery, meeting deadlines, and addressing client concerns. Oversee legal research, drafting, and documentation processes as per client directives. Manage legal projects, ensuring they are completed on time and within budget. Monitor compliance with legal and ethical standards in all work. Act as a knowledge base with existing clients and handle transitions with new prospects. Participate in new prospect calls to showcase process capabilities and delivery model. Prepare and present regular reports on operational performance to senior management. Implement quality control procedures and best practices to maintain high standards of work. Manage resource allocation and cost control.

Posted 2 months ago

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