Operation Manager-Digital Media

As the leader of a 100+ member team, you will be responsible for overseeing and directing operations to ensure that service level agreements (SLAs), quality standards, and cost efficiency targets are consistently met. Your role will involve driving alignment among stakeholders, fostering client engagement, and providing performance coaching to team members. In this position, you will be expected to spearhead initiatives aimed at process improvements, automation, and enhancing overall quality. By implementing these improvements and quality initiatives, you will contribute to the continuous enhancement of operational efficiency and effectiveness. Additionally, you will play a crucial role in supporting cross-functional teams, ensuring compliance with regulatory requirements, and maintaining a strong focus on risk governance. Your expertise in operations leadership within the Digital Advertising/Media industry will be instrumental in guiding the team towards success. Furthermore, as a key representative of the delivery function, you will have the opportunity to showcase your leadership skills during client visits, reviews, and audits. Your ability to effectively communicate with clients and internal stakeholders will be essential in driving operational excellence and achieving organizational objectives.,