PAM Development Support Engineer

Job Type: Full Time / Permanent

Job Title: PAM Development Support Engineer

Location: Pune, Bangalore

Exp: 7+ Years

Skill Req.: .Net + PAM + IAM + C# + Dentity Access Management

Business Area Overview

IAM Technology is a global engineering and development team providing Identity and Access Management technology for HClient. We provide and support many of the Banks most critical IAM infrastructure services including Active Directory, Privileged Access Management (PAM) and Access Governance. We are passionate about providing high-quality, automated, and self-service solutions to our customers. Specialist Engineers within PAM Technology within one of three key functions - SRE, Engineering or Development, working in an Agile pod within a globally diverse team. There are opportunities to specialise in one area or rotate to build a broad range of technical skills in this diverse and exciting field.

Unique Opportunities

Involvement in high profile and strategic IT transformation programs Opportunities to showcase new and innovative technology, skills and abilities Collaborate with a large and established global and diverse team

Major Challenges

PAM strategy program is high profile with scrutiny on milestones PAM services include critical tier zero products with no outage tolerated Co-ordinating multiple timezones, and locations of team members

PAM Function

SRE

Purpose of Function

This role reports into the PAM SRE Function. The role holder will act as a Specialist Engineer within the PAM Technology area and have opportunity to work on in-house developed services. This is a cross-skilled SRE function supporting all PAM services and adding value in automation and optimising BAU workload through innovation. SRE engineers partner with members of our Development functions to provide a full end to end service to our customers.

Core Skills

Must Have - NET, Microsoft SQL, Angular Framework

Additional - C#, T-SQL, SSRS, SSIS, PowerShell, Ansible, IIS, Jenkins, Rest API, Azure Devops, Python

Grade

Contractor

Responsibilities

In-house product scope includes several SQL based repository and reporting tools Conduct root cause analysis of incidents and implement measures to prevent recurrence. Deliver changes in accordance with guidelines, representing them in Change Advisory Board (CAB) meetings as required. Complete tasks to maintain a stable and resilient service. Drive continuous improvement in service health and resilience. Provide data and documentation to internal and external auditors, including walkthroughs and reports. Research, develop, and implement new solutions to reduce manual work and effort. Maintain proactive relationships with multiple PAM vendors. Foster strong relationships with business stakeholders and internal technical teams. Manage out-of-hours work when required. Promote knowledge sharing and mentoring within the team.

Essential Requirements

3+ years experience working in a development team in a large enterprise Experience in .NET Framework and MSSQL server and Angular Framework Experience of creating processes for maintaining and supporting in-house developed services Understanding of Identity and Access Management (IAM) concepts including related controls Experience of managing crisis calls, troubleshooting complex issues and building root cause remediation plans Experience of designing monitoring and alerting solutions at enterprise level (Splunk, Grafana, App Dynamics, SCOM) Understanding and experience of technologies deployed at a large scale in a global IT enterprise Experience of working in an Agile team - managing work in Jira and engagements in Jira Service Desk

Additional Requirements

Experience of coding, scripting, and use of GitHub and code management best practices Experience working with Audit, and Compliance requests and procedures Experience taking on Scrum Master role, or in managing Jira Boards and task prioritisation Ability to adapt and understand new technologies - being self-motivated to learn Strong interpersonal, influencing, communication and report-writing skills Ability to interact appropriately with users of various technical skill levels Strong analytical skills and ability to work with users to find the best solution Ability to work in a multi country, culturally diverse and time-zone separated role.

Notes

This role may involve working outside of standard office hours, to cover incident support and change implementation There is no regular travel expected as part of this role. HClient operates a hybrid working model and some office attendance is expected.